Fantastic Furniture

If it weren't for Jessica C, we wouldn't go back and the rating would be alot lower. She is amazing nothing is difficult and has helped us every time we go in.

This company deserves no stars at all
I have been mucked around with Fantastic Furniture Highpoint.
Purchased a couch a month ago - couch in store looked great no problems at all.
Then all went down hill, couch was delivered and the pillows you sit on were too small for the couch. Called store to make a complaint about this and was just advised cant do anything in store send through an email - so did that & sent through the photos.
I had no response to my email for a few days, tried also calling the store few times and no answer. Eventually got through and was told that now i needed to wait 6-8 weeks for 3 pillows.
Thought to myself the money & quality of this couch is not worth waiting 6-8 weeks for 3 pillows, said no id like a new couch that doesn't have this problem.
Waited another 2 weeks for another couch to be sent out - so had to take in the end 2.5 hours of work to wait for a driver to come pick up the first couch & then to take it back, then come back with the new couch. To unwrap it and it be worse than the first couch, seated pillows still small & don't fit & now the back pillows a smaller & don't fit.
Moral to the story when you pay cheap you get cheap all round.
Service was horrible, no one cared, every person I spoke to was ironic, rude “customer care” staff. They are slow, I sent the last driver away and am still yet to receive a response to my last email regarding it. Quality of the furniture both times round was horrible, how do you make 2 x couches with the wrong size pillows on both I don't understand how that works.

Purchased a lounge happy with the furniture but the delivery service was an absolute joke the two idiots that turned up refused to carry the couch inside apparently too heavy for to young guys with a trolley and a dolly so it was left in my front yard so myself and 17 year old daughter carried the couches that were too heavy inside. Lazy idiots

Great place! Jess and Connor were so helpful and personable. I’ve come back after buying a couch to get a desk because their service and friendly service

I just bought the dining table and had a big hole under the table and the packaging is in such a way that the furniture has holes and marks around it. Sad to get a nice table but with a big hole in the bottom and all around it.

Purchasing something already available went smoothly, but ordering in was a nightmare. Ordered a sofa on the 14th Jan and was advised up to 14weeks to collect. Have now just collected after approximately 15 phone calls to the store over the last 7 months. Each call the stores people gave us a different arrival date, or told us it had arrived at the main warehouse, or that it was lost and would be another 3 months. No storesperson wanted to pass us onto someone who could actually help, only fob us off. Thank you to Andrew who is filling in from another store and was finally able to contact Head Office to get us some answers. Although they also had no clue, he was willing to check out the back and found our couch.

Nice variety of furniture. The staff were very helpful but the store manager lacks any desire to deal with customers. Poor management, I feel for the nice polite staff. Head Office should look at the managers attitude, seriously!

Extremely easy click and collect service for a bed. Helpful and cheery warehouse team that loaded up the car for me.

Stock was available and staff was super friendly. They went above and beyond to find the best product for me. Will be a retuning customer!

If I could give no stars I would. Ordered the Bevan xl mirror from highpoint store. The mirror came completely shattered, even the frame was broken. I called the highpoint store to express my concern about having such a large box full of broken glass in my house. I spoke a manager there who said she would look at atleast getting the mirror picked up asap, even if it was a little wait for the replacement. I was fine with this, then she hung up on on without ever actually getting my contact details. I emailed their online customer help, they replied a few days later, then after their initial reply took 3 days to actually order a new one, then told me that it would be 1-2 week wait. Considering the mirror is in stock at several stores right near my house, 1-2 weeks seems a bit much to begin with.
It's been more than 2 weeks, still nothing has been delivered, I've complained several times, no one ever gets back to me, and I still have a huge box of broken glass sitting in my house.

Appalling customer service.

The “manager” was extremely rude and totally disregarded our consumer guarantees and peaceful approach on returning an item (a rug in the clearance section).

I felt mistreated and offended by how “the manager” handled the return. She literally threw the rug in front of me, denying the return because it was not in its original plastic cover; moreover, she was adamant on even considering an alternative solution.

During the years, I’ve purchased multiple pieces of furniture, including complete bedroom sets and mattresses from this brand but never again!

Big thanks to the cheerful and very helpful Brittany who served me with my work purchases! Great product knowledge and my purchase experience very easy! Thank you

Tried to return a mattress that was never used. Wouldn’t accept it as they needed the card that the transaction occurred on. I organied the person who bought it to come down (10 mins away). Kirby the sales assistant who was on a power trip was so rude! I asked if I could leave the mattress behind their counter as I had my little son with me and was hard holding the mattress and my son whilst I waited. She plain refused and said no because someone could steal it. Her manner and customer service was just quite ridiculous! If you ever feel the need to shop here AVOID KIRBY! She will treat you horribly. I think this girl needs to learn customer service and what respect is! So rude!

I am so impressed with Fantastic Furniture, super helpful and willing to help. Happy to help with returns.

Large variety of goods/furniture at very reasonable prices. Ideal for most budget conscious families. Highly recommend visiting store at Home Centre Maribyrnong. You will not be disappointed.

Poor service, very disappointed, would never go back to buy anything at FF. First I was told to wait for 5-7 weeks for the bed I order, followed up at week 5 and was told to wait another month, followed up again after 2 months and was told to wait for another 3 months. It's such a waste of time!

I've bought another 2 bedside drawers at the same time which they delivered earlier. So I asked the staff if they have anything recommended to match the drawers, she just said we have nothing. Useless, the worse service, waste of time dealing with FF.

Excellent! They communicate with you at every step. I am now a big fan. Everyone I have dealt with were polite, helpful and professional. Highly recommend.

In the website say that would take 1 or 2 weeks to delivery. It’s been 3 months and I am still waiting for my delivery. I will never buy
In this shop again. I RECOMMEND NEVER BUY IN THIS SHOP! RUN!

Really disappointing. Just moved house and ordered a bed frame for click and collect, time frame given is 1- 2 weeks. Two weeks pass, I ring the store and they say sorry it was an incorrect time frame - will actually be closer to four weeks, if you pay delivery it will come in five to ten days. So another week? I do not want them to give them anymore money, so I wait four weeks. Still nothing - I call up this morning and she says it will either be in today, or next week. No apologies, just an annoyed tone that I am calling. Honestly - save yourself some frustration and go somewhere where they are more transparent with their customers and caring.

This one star is for staff lying just to make sales. I was told 4-6 weeks delivery, currently its 13th week, still when I call for update they behave like I’m asking something for free. After so long wait they happily say we can cancel and provide refund. I can just hope product is not like FF staff. I’m never gonna buy anything ever again from FF, and never recommend.