Fantastic Furniture

We've shopped at Fantastic Furniture for many years, and always found suitable items required for our needs.
We were looking for a small cabinet for a stereo system, and unfortunately there wasn't a suitable size in the very good range on the floor.
(Previous satisfied customer.)

We had such a good experience with Eran (or Erwan or similar name) from this store. He was professional and helpful, where he processed our failed online order in 10 mins. One of the best customer service experiences that I had lately!

A big thank you to Sandy for her courtesy & patience when I was buying my dining setting, and to the two delivery men who brought it at
7 o'c this morning. Fantastic service!

Went there because a page on their blog featured a perfect design-it-yourself wardrobe. The first staff member I spoke to had no idea what I was talking about and argued with me about it being on the website. He fetched the manager who said that wardrobe was discontinued. She was excellent but it all took a very long time. In the end I went to Ikea and got what I needed there.

I suggested that Freedom keep their website up-to-date but was met with "it's the blog". A marketing blog on your own website. Take it down or plaster it with No Longer Available.

There was one wardrobe of the type I wanted on the floor. It was partly dismantled as it was going to someone who'd bought the floor stock. The manager said the line had been very popular. Seems odd to discontinue something so successful

Great got table and dresser for under 500 dollars amazing love fantastic furniture! Great furnitures at great prices

I had bought furniture from a fantastic store and paid them to have it delivered. However, the delivery guys badly damaged my home, they tried forcing the lounge through the doorway and ripped the door off the hinges causing permanent damage, I have been left with no door as the door has been ripped from its hinges and an open home, I rang the store and they said there’s nothing the store can do for me, but didn’t offer to come out and fix it and they didn’t offer to organise someone to fix the damage done by the delivery guys. This purchase from the store has been an absolute nightmare.it has been a month since the damage and fantastic refuse to give any assistance or help, I ended paying myself to get the door repaired.huge disappointment.

Had an awesome shopping experience here today, all thanks to James, who went out of his way to help me find replacement parts for my sons bunk bed which I'd lost whilst moving house. He was incredibly friendly, polite and professional which is the reason for me having such at positive experience. Thanks James! Your the man.
10/10 for awesomeness:)

Customer service was incredible. I was looking for a seat booster for our sofa, and one of the sales staff (Victoria) went out of her way to find me one that was perfect in the back of the store. She was so lovely and helpful. Thank you so much.

Absolutely amazing experience! The staff on the floor were super helpful and knowledgeable and the warehouse staff were lovely as well. Would recommend to my friends and family and would definitely be shopping here again!

Went into the store to have a look around was greeted by very friendly staff. Will be back again!

Kylie (hope I got her name right! Apologies if incorrect) was super helpful with our online order, much appreciate the quick and attentive follow up and update on our delivery. We love our sofa from these guys, great quality for good price. Look forward to coming back for more! ️

I ordered a dining set and was informed the table itself had a week wait. 2 months later I still only had the chairs. I had to chase them up on this the whole time as they never called when they said they would.

Then because I’m stuck with this theme i wanted to order matching book shelves put the order in they emailed me the wrong order.

Don’t recommend, don’t get trapped like I feel.

Have ordered a couch 3 - 4 months ago with a 8 week ETA. Every time a call for and update another 3 - 4 weeks is added. Called up about 5 weeks now for an update, they said it’s in transit and will be at your door in a week.

Called up the next week and they said it’s actually 2 - 4 weeks away. I have now called again and it’s another 3 - 4 weeks away. This is very poor service and not sure why they say 8 - 10 weeks when they can’t honour that.

Even in store no help was offered we weren’t even acknowledged to be in the store had to go up to someone to get some help.

Will patiently wait for said couch but will sadly not be shopping here again. If I could 0 star this I would.

Called to book furniture delivered to my house. Friendly staff to organise parts at other place being collected to the same location before delivery.

Got text to select a delivery date from three options. Very nice one.

Before the delivery date, got text to inform a time frame of the delivery.

On the delivery date, the delivery men texted me before coming to the site. Furniture put to the room I wanted. Signed the form. That’s it.

Very friendly staff in store and delivery team.

Unfortunately they processed my order for products that they can't / haven't supplied. I've been waiting 10 weeks for 3 items. They can't provide a timeframe when they will be available. They won't deliver the part of the order that is available. They can't say how long the delivery will be when they are in stock. You have to ring them, they won't ring you or keep you informed.

Purchased 6 chairs $100 ea and one of them was faulty
I been waiting nearly a month and they still have not swapped it - they keep saying they investigating
Very disappointed

Purchased a bed from FF (Dandenong) a couple of years ago. Unfortunately, the plastic caps had worn away from multiple shifts. Went into Nunawading store and they gave me 6 new caps free if charge - most impressed!

I bought a sofa last year and it was awful.the color was not what I expected. I saw charcoal in the store and I received navy. Fabric has been ruined after a year and I can't use it anymore. I need to buy another one

Really wish i didn't buy furniture from here, the service is literally the worst i've ever dealt with anywhere and the staff are no help whatsoever

I wish I could rate 0, we ordered dinning chairs on 7th of june, the ETA on 7th of june was 8-10 week, but even after 5.5 months I am still waiting for chairs, l am continuously calling their store and they keep on chaging dates for delivery. Worst experience ever.