Factory Sound

Elliot the best customer service agent in the business. But the whole staff are a shining example of how service should be.

After my experience on the weekend and again today - I would definitely recommend 100%. I am so happy with my pa speakers. The staff are so helpful!

"TERRIBLE BEWARE " WAITED OVER AN HOUR IN THE COLD. FIRST IN READY TO PAY, REFUSED PAYMENT. DIRECTED TO WRONG AREA IN STORE. TERRIBLE CUSTOMER SERVICE AND A TOTAL WAISTE OF TIME. ****UNPROFESSIONAL*** UNORGANISED ** FALSE ADVERTISING *****

Really nice guys to deal with really know that stuff about the equipment and will not steer you towards a more expensive product if you don't need it

An excellent source of equipment. We use Factory Sound for our music stage. In The Elliot Goblet Bar at The Rubber Chicken.

I went there to purchase some equipment. I spoke to Dean and Elliot - they know their stuff and were a great help. In times of need in future I would certainly come back. Highly recommended.

Fantastic audio visual supplier, Dean one of the workers there was so helpful and his knowledge was unbelievable.

Amazing experience! Came in today and was truly impressed by the way I was treated by staff, especially George, who was so kind, helpful and knowledgeable. Would highly recommend! Thank you

Factory Sound is fantastic - in all my dealings the busines has been excellent - promopt and professional service - all my problems solved without any complications. Special thanks to Elliot who was soooo helpful.

This is the place you can turn to when you need quality equipment, and it always comes with expertise and a smile, actually look forward to buying something from here.

My favourite cable + connectors supplier in Aus, great selection of pro audio connectors in stock, including install cable, light weight mic cable.delivery was super quick. Nice website, v easy to find stuff. Only minor suggestion might be to try masking tape, rather than electrical tape, on cable reels (as it leaves less residue). But I have three beautifully wound lengths of cable here, the Canares stuff seems v good (previously have used van damme multicore and mic cable from the uk, which has an additional foil screen, rather than paper, so some of that in the catalogue would be nice!) Cheers

Love shopping at Factory Sound. Everyone there is always helpful and amazing service. Definitely would recommend to everyone!

Been coming here for the past 13 years, and there's one reason why, Service! Have been searching for some replacements cone's for months and honestly couldn't find them anywhere, Elliot though was determined to get them for me, and to his word he finally managed to get them! So grateful, love my studio monitors and didn't want to replace them, and now i don't have so! Elliot you're an absolute legend! Appreciate all your work!

Just recd my (x3) pack of Sennheiser e835 mics. Firstly the delivery came in 2 days of ordering, sensational service by the team at F/Sound! And I also got to do my test of the mics against the Shure SM58s i've been using for years and the Sennheisers just killed them! They were not only more clear across top and lower end than the shure, the mics delivered more power at identical volumes. Very happy with the purchase at a very affordable price too. Thank you again to the team at Factory Sound South Melbourne & off course Sennheiser. Gerry M

The very helpful staff helped me find the audio interface that I’ve been trying to find all my life (true plug and play!). The whole place was set up to deal with social distancing so well. I can’t wait to go back after lockdown and see what else they have in those rooms that I couldn’t quite see into but looked amazing.

Super helpful on the phone following initial enquiry, price super competitive AND the delivery was made in record time via courier - all told 10/10 experience!

Kinda got boned by one of the staff last week. I urgently ordered some adaptors that I was told were in stock and would ship out that arvo. They didnt show up by the weekend when they were needed.
Rang this week, the guy I spoke to said the parts may not of been in stock or weren't processed and the guy who was dealing with it was busy onloading two trucks. Order cancelled - Not happy Jan.

These guys will never sell you something to make a sale, only ever if you truly need it. Outstanding service/selection

Not only dealing with music instruments. They also deal with behind the scenes of the musician/performer! A good place to get tips of who you should be speaking with if unemployed and willing to labour.

Very knowledgeable with an extensive showroom. Anything from Touring grade Sounddesks to Cable terminations. These guys know it.