Europcar Melbourne Dandenong

Good people would better if their Ute's have boot lid for safety and weather conditions

Hired a truck this morning, the service excellent.and experience very positive, the two guys there Pinto and Shafi, so helpful, nice, nothing to hard or too much
When ever I would need a truck again, I'll be going there,
Good and fair price as well
Also, thanks to Andrew, originally I booked with Andrew over the phone after hours, a month ago, TOP SERVICE IF I COULD I WOULD GIVE YOU TEN FOR THE SERVICE thanks again

They rip people off for refuelling.
I filled the car full tank and travelled about 11 km to return it. They offered me to refill. But I approved them to charge for refuelling, cause I thought they will charge for just 1 litre. But when when I checked the refund, it’s $22. About like 10 litres.

The staff were very friendly and efficient the car was poorly cleaned and smelt of cigarettes nice car to drive a little heavy on fuel I thought the rates were reasonable

Very helpful had to leave a deposit of $200 for the car. Great customer service and fantastic hire car really love it. I think I might buy one. Toyota Camry hybrid when it's on hybrid you can't hear the motor. So cool and good for the environment

Wouldn’t loan car even though we wanted a longer loan approx 3mths or day or two to find suitable transport

I was happy with all parts of the service. Completely opposite to a shocking Avis experience.

Initially, it seemed the service was going to be as good as I experienced at the Clayton Europ car. This was not the case. I had to wait 20 minutes to get served. So I lost almost an hour in total for my rental before I started. I booked a large van and instead was told all I could have was a large truck which cost more. Bringing the truck back as we had a deadline of 4.00pm we filled it up at the local servo. It was filled till the pump stopped it. We returned the keys to the counter. Another assistant went to check the truck and came back to tell me the tank was at least 20litres low on fuel. I showed the receipt. With out any come back for us or proof, I was simply told they know it was low and by how much. This despite the gauge showing past full on the dash. As it was now past 4pm. I wasn't allowed to go back to the servo to check if I could put more into it. Instead I had to pay $4.00 a litre x 20 litres on their say so. A total rip off from start to finish. Donot go here! Go to the Clayton branch. They are not highway thrives.

They dont have available vehicles as they show in the website, but they will allow you to book and wait 8hrs.they will cancel the booking after 8hrs.same thing happened 2 times dont trust this service they will let you down at the last minute.

Rented a van for 2 weeks. Van was in excellent condition and the staffs were friendly and helpful

Friendly staff and prompt service. Van was great for what we needed it for and was easy to drive.

DO NOT HIRE A VEHICLE FROM HERE. Didn’t get my $500 bond back.

I was given an unroadworthy truck which I was unaware of at the time of pickup. I was also told I was given a ‘new’ truck only to find it had 90,000kms on the clock. I only used the truck twice the day I hired it and the truck could barely reach 90kms an hour and the transmission was playing up the whole time I had it.

I was told that someone cut the transmission hose on the truck I hired when it was in my possession. I asked for proof & previous vehicle service history and I’ve been flat out ignored by the manager Andrew every time I’ve called over the past 3 weeks. They also sent me an invoice for the supposed damage I did which was an additional $600 - which also had repairs for another truck in their fleet on it which I had nothing to do with. I have called over 20 times in the past month and still haven’t been provided any information.

Furthermore, I was not informed that the rental car company location was prone to vandalism, which puts into question the safety and reliability of the vehicles available for rental. Do not trust ANYONE that works here.

Wouldn’t usually write a review like this but without any updates over the past month I’m not happy at all. I strongly advise against renting from this company. The lack of transparency and disregard for customer satisfaction is unacceptable.

Service on collection and return was good but the quality of the car was poor and not a nice new Nissan as advertised but an old model RAV which was noisy

Hi
I am very happy to met that kind of personal, They are really friendly I recommend everyone to go and deal with Europcar.
Thanks

The worst experience totally fraud.theye taking your bank card and then making extra bills just doing direct deBit

They work at a snail’s pace. It takes over an hour to collect a truck from them.
If you’re going there, make sure you go 2 hours early. And if you’re lucky enough to meet “Clinton” go 2 more hours early.

Worst customer service.

I used the Dandenong branch and the counter staff on arrival was, very friendly and professional. Great location for a rental vehicle company. I will use again.

Very friendly and awesome people. I would definitely Hire if I need in future.
Very Happy with everything

Excellent service from the team at Dandenong, easy courteous and rapid transaction from pick up to return very competitive pricing and a generous amount of vehicles to choose from. Leased a few times at this outlet and will return if and when the time arises.

Great service and good car allocation and a blue for money experience. The service was very efficient and the car was relatively new. Thanks Europe car.