Epworth Eastern

On the way to a PET scan @ IMed yesterday, I had a fall at the Basement 3 lifts. Thanks and gratitude to the IMed staff member who assisted me with a wheelchair and to the Epworth ICU doctor, nurse & other staff for your concern & care, checking I was safe. Much appreciated.

Staff treat you amazing before and after surgery, recovery nurses are kind. Clean spacious rooms, amazing nursing staff. Food is yummy & caters for allergies, nice view.

First class patient care. Brilliant doctors, nurses and staff. Thank you for your care after a hip replacement. Everyone was so friendly and professional.

Today I went in for an Ultrasound-guided biopsy. My admission was scheduled for 9: 30am. Got there ahead of time and waited until 2pm. Not sure why I was scheduled so early in the first place as there were multiple other people waiting to be seen.

The nurses were all very lovely once I was seen. Annie was awesome, so polite, kind and caring. I would like to thank the whole team who looked after me - Dr Dan Croagh, Dr Jones + more. They were also so kind and caring, The wait was worth it in the end as I was referred to Dr Croagh by another well respected surgeon.

The wait could have been avoided with better scheduling and maintenance of the equipment. Those are the two things which could be improved on. My procedure only lasted less than one hour but I had to wait until 2pm for my procedure. By 3pm the procedure had concluded and was awake. My actual admission time was for 9: 30am. I was so hungry and thirsty as I’ve also had to fast for this procedure. Everyone was very apologetic which really showed their compassion.

Again such an amazing and lovely team but please consider more regular equipment maintenance as my understanding this is not a 24/7 operation. Which IMO allows more flexibility for such maintenance to happen. This would lead to a more pleasant experience overall.

I had an MRI appointment at this hospital and after the test the doctor met me alone to tell me that there was bleeding in the lower brain and immediately asked me to go to the opposite hospital for a full examination and asked the nurse to take me there personally, at the same time the doctor immediately called the opposite hospital and sent a referral letter, I regret that I did not come 2 days earlier for the examination and thus delayed for a week. Thank you to this hospital for being so responsible, far better than the public hospital across the road.

My girlfriend had a surgery today at this private hospital on level 3 one of the nurses Nichole was great, she was smart helpful and kind one of the best nurses I’ve ever seen but others won’t so good, whilst waiting for the surgery my girlfriend was suffering from great amount of pain from the meds that they provided nobody came and helped her out and left her to cry in agony by herself when some one finally came over (blond woman with out a name tag on) she told my girlfriend to stop it whilst my girlfriend was profusely apologised to her she walked of to her coworker and laughed at by girlfriend. Disgusting behaviour never knew that people could be so disrespectful and rude.

Every member of staff I came into contact with during our visit this morning were professional, friendly, efficient and gave exceptional customer service. Could not fault one detail of our experience even though I was bit stressed going in. Facilities were clean and modern. Extra shout out to Carmel at the surgery admissions desk for going making sure she followed up with me even though I'm sure it was time for her break. Thanks heaps team!

Never experienced anything like this before
Can't believe what I went through/witnessed in my stay
I genuinely hope that no other patient goes through what I experienced

Disgraceful cost of parking for someone attending chemotherapy, robbery to charge someone in excess of $45, this is not kind!

Thank you all for being so helpful, supportive and friendly throughout my two weeks placement in the CSSD Department. I really had a fantastic time and learnt so much along the way. The things that I have learnt will be invaluable to my future placements and career.

Hi Epworth staff, I just wanted to share an experience that I have never encountered before. On Thursday 23/02, I attended the Fibroscan Clinic at 1 Arnold St Box Hill. I approached the counter and a young male approx 20-25 years of age was sitting behind a desk. I advised him that I was there for a fibroscan and he said "ok take a seat". I tried to give the gentleman my name and he said "you're in the right place" I thought hmmm, this guy seems uninterested. He treated the other arriving patients with the same level of disinterest. The waiting room had filled up and the young man sitting behind the desk picked up his bag and left. Approx 10 mins later I saw a Dr walk in and he said "ok sort out who goes first and I''ll come back in 5 minutes. We looked at each other in amazement. When the Dr returned, a woman got up from her chair and went first. I went in next and shared my experience with the Dr.he replied, "the guy that works here was supposed to sort out the files in order of arrival but must have gone home early". I said to the Dr that I was thinking about complaining and he said "I've done that many times but nothing has changed"
WOW, looks like this behaviour is tolerated at Epworth Eastern.

2023-March-06: The "t" in Epworth sign illumination has failed
2023-March-21: Good work, now repaired the "t")
2023-April-07: Not a good repair the "t" has failed again: - (
2023-April- 14 Fixed

I had the opportunity to complete my two-week placement in the CSSD department. The team were accommodating and helpful. Thank you for your time and patience.

I recently had a four day stay at this fantastic hospital (would have been happy to stay longer) All of the staff were so friendly, caring and genuine. Food and facilities top class. A special shout out to my discharge nurse, Nikita, such a lovely person.

I was doing my work placement in CSSD at Epworth Eastern hospital. It was a great experience all staff was trying their best to help and support me all the way through my last day. I was very grateful thank you so much everyone. Last day of my work placement I felt very happy that I have completed but at the same time I also felt sad to leave this place it was a wonderful time and unforgettable experience for me there. I really appreciated that Epworth eastern hospital and Jimmy CSSD manager giving me an opportunity to do work placement there. You guys are amazing with a great strong team spirit keep up the good work well done guys.

My best learning experience was my placement at Epworth Eastern. The CSSD staff were amazing especially the Manager Jimmy Arrysandi who is always there to help and support at all times.

Clean and extremely nee hospital. Restaurant standard food during my stay. Caring nurse, nothing i have to worry during my star. I would give it 100%

They have ongoing construction work on their pavement making disturbingly loud noise constantly, which impacts any patients inside, and the entire neighbourhood. We are forming a complaint to the council.

I’ve had a great experience in Epworth Eastern. The cssd staff were really great especially the manager Jimmy was really helpful during my time when I started.

The care is fantastic. The nurses are kind, prompt and compassionate. The level of care compared to other private hospitals I have stayed at is next level x10. The facility’s are fantastic. The food is delicious. Thank you so much to all the staff at Epworth Eastern.