Epping Family Medical & Specialist Centre

This review is purely on their phone abilities, I absolutely love the doctors here and the nursing staff here are one of a kind but when it comes to calling up.you would be better off going to the emergency room during peak hour and being seen there. Unfortunately the reception here don't prioritise phone calls as quickly (if ever) especially when it's 30minutes prior to their closing time.

Great service provider. Dr Tariq is an excellent doctor, great listener, provides client centered holistic care. Always happy to accommodate appointment.

Honestly the only good Dr’s here are both Dr Ammar, Dr Khurram and Dr Nargis. I’m new to the area so I thought I give these Dr’s a chance.

My 10 mth old son then was really sick and he happened to vomit during his appointment. One of the Dr’s not mentioned here just stood there watching and expected me to clean up the mess. Yes I understand it is my child and I was going to clean up. She didn’t even provide me with gloves or wipes etc and just stood there panicking. How would someone feel if you see your dr panic just cause my son messed her consult room. She ended up asking another dr to come in for further observation. Mmm definitely won’t be seeing this Dr again. Very incompetent.

Other than that, Dr Ammar is very professional, gentle and always makes sure we know what we can do to feel better before letting us leave his room. My whole family only goes to see him now. Thank you Dr Ammar!

I know it isn’t an easy job dealing with patients but the ladies in reception could probably smile a bit more to make patients feel a bit better

Such a great medical facility with experienced doctors and nurses.

Have been going there from nearly 5 years, always wonderful experience.

Dr Shah and RN Pooja are the highlights of this beautiful clinic.

Keep up great work Team.

Really frustrating experience with this clinic. I had a minor car accident and wanted to be seen by a doctor to make sure all was well and being a Saturday I booked in here as appointments were showing up on health engine app. I booked in at 12: 10 and it wasn’t until 11: 50 I was contacted telling me my patient was cancelled because I hadn’t confirmed the appointment - this was my mistake I hadn’t seen the text earlier in the morning. I called them back immediately and was informed my appointment was cancelled as the doctor was not taking on new patients…. 20 minutes before the appointment. I explained my situation to the receptionist and she was not empathetic at all to the situation and could not offer me any solutions. I will never be making another appointment at this clinic, would rather travel further away from home then deal with things like this.

Doctors are kind and helpful. Dr Ammar Ali Shah is always patient and calming when my anxiety is on an all time high. I highly recommend this clinic as it’s never let me down. I will note however the reception staff could be more helpful, they didn’t notify me when my blood test came in for weeks. I even called to check and they said they didn’t have it, when I booked in a random appointment the doctor did already have my results.

Booked in appointment for my 2 weeks old daughter for 3: 50 pm, as she is small we got late by 7 minutes as she was unsettled. And i kept on ringing them just to inform that i will be bit late, but never answered the phone. When i reached there, i was told doctor is gone and has said you are late so book another time. And i saw the doctor infront of me. And upon saying i have be calling several times for the same, the receptionist goes yeah the phone was ringing but i was bit busy. If time is issue, then what about the times when we have to 20-25 minutes for our appointment even after taking appointments. Useless rules and talks by this practice. Be morw professional.

The level of care and service provided by the doctors, specialists, and administrative staff is consistently high. The staff are professional, compassionate, and attentive, always putting the needs of the patients first.

One of the key highlights of this clinic is their efficiency. They are prompt in handling appointments, delivering test results, and sending out referral letters, demonstrating a high level of organization and care for their patients.

Their wide range of specialists on-site is another great advantage. It’s comforting to know that whatever health issue arises, there’s likely a specialist available to assist you, making it a true one-stop medical centre.

Epping Family Medical & Specialist Centre also does an excellent job of ensuring a clean, safe, and welcoming environment. In an era when health and sanitation are of paramount importance, this clinic stands out as an exemplary model.

I would wholeheartedly recommend Epping Family Medical & Specialist Centre to anyone seeking a reliable, caring, and professional medical service. Their dedication to patient care is truly exceptional.

It was my first visit here today, Dr Ajaz is super humble and a wonderful doc.
I had taken my 4yo for her immunisation,
the nurse named Raj was very professional too. She made my lil one comfortable, overall experience was great. Thank you!

Very very happy with the practice. Very professional staff. Doctors are excellent and so is their nurse Pooja. She is excellent with kids and also with all others too. Her hand is so good at vaccinations. In fact I always take my daughter there when she is around for vaccinations. I don't trust everyone especially with my little one. After a long time we have found exceptional doctors as well in Melbourne. Thank you Pooja, Dr. Ejaz, Dr Shah and the entire team at EFMSC.

Dr Khurram Ajaz.is highly recommended.
Very professional and knowledgeable. One of the best doctors I met here in this area
I felt welcomed the moment I walked in his room and immediately he figured out what I need. Excellent communicator

Thanks again
5 stars and well deserved

Had an appointment today for 10am for my 4 year olds immunisation, I called a day prior to confirm the appointment and the availability of the injections, I get to the clinic do the whole reception procedure sit down and wait for 30mins only to be called in and told by the doctor that they no longer have availability of the doses. Why do they take appointments? Why wasn’t I told prior to my appointment or at the very least when I walked in? I took a day off work and got my kid ready to be there in the morning for absolutely nothing. Terrible terrible service would not recommend.

Dr Shah is our doctor. He is a good and very reliable doctor. He's good with my kids which is a plus.

Dr Ajaz is awesome! Always have a good experience at this medical clinic. Have tried other places when I moved away but this place has been the best so far so it's worth the extra travel time.

Seen Dr Mohammed and he is very friendly and knowledgeable. The only thing is while making booking over the phone one of the recepiwas not much of a help. Overall would definitely recommend this clinic!

Visited the Epping Family Medical & Specialist Centre yesterday for an appointment with the Cardiologists which l have been doing for many years now it is such an easy place to get into and parking is so convenient out of the weather and so close to the entrance. Dr F. A. (Larry) Ponnuthural is the specialist who l see, his staff are always so courteous and helpful, as is the nurse who tests me pry to my appointments. Back to Dr Larry a genius of a man who saved my life back on the 21 April 2013 with Coronary Angiography and Stent many years ago. I have had more procedures and many visits to this centre over the years and have never experienced a bad encounter. These people are always on top of their game and morale is high but l can understand why, because they are so professional. Thank you.

Worst receptionist there! I called them 2 times they don’t know how to talk and help people. Worst service ever! Better to change receptionist who know better and have some kind respect for people. They are family doctor then who should I call when we need them but they don’t help and hang up the phone. Seriously very disgusting service from them. Will never recommend anyone

Excellent new clinic, staff are lovely and doctors are so professionals they take their time to listen and explain everything. There is a pathology on site as well which makes it very convenient! Highly Recommended

My gp referred me here to see a gastroenterologist, they book me in reasonably quickly, all is good. When I arrive for my appointment the receptionist makes a mistake so the doctor sees someone else first, whatever, mistakes happen. He sends off for blood work and I'm hopeful I'll have some answers soon as he seems to have some idea of what's going on. He asks me to come back THREE WEEKS later to get the results, the results that were back two days after the initial test. Tries to tell me that my chronic problem is getting better from the last blood test and that one (numbers go up and down but aren't where they should be) says maybe I should have an iron injection and see a gastroenterologist. Amazing. The thing I can't have and the thing I was referred to you for. Apparently the next appointment with an actual gastroenterologist there is two months away. Absolute waste of time.

From the moment we walked in we were greeted a by lovely receptionist. She was very friendly and efficient. Dr Shah was fantastic and all the other Dr's at the clinic are as well. I took my daughter to see him and he put my mind at ease. He was very patient, listened and was understanding. I would defiantly recommend this clinic! I have had nothing but amazing experiences.