Elegance Tiles Thomastown

Went to the major tile shops like national and Beaumont. No customer service at all. Well elegance tiles have the best and friendly customer service I have came across in yrs.we placed our order and
The service was that good we have decided to do more renovations its the only place to shop for ur tiles.brillanr show room and fantastic customer service.

I believe I received the best costumer services ever by Duyen. She was so friendly and helpful with lots experience.

I visited Elegance Tiles yesterday, by happy accident - I spotted it as I drove past on my way to another store, and the customer service I received from Joy honestly made my day.
As a woman, going into such stores can feel a bit daunting but I felt very comfortable with Joy and her kind and personable service. She was extremely helpful, and as my timeline for tiles was tight she made sure to firstly check stock availability before getting me samples.
I will definitely be returning here in the future - the experience in other stores I went to just could not compare at all.
Thanks again for your help Joy:)

A massive range of tiles available to suit anyone's tastes. Thien and Joy were immensely helpful and made our tile selection experience so easy. Joy has great taste and advice. We left the store with tile selections that we absolutely love

Tiles that are on Sale only seem to be limited stock or end of stock. Most tiles are expensive and if buying bulk the staff only give a $2 discount as they claim the tiles are already cheap enough. Staff won't elaborate on use or cleaners to use on specific tiles. They also didn't explain warranty on faulty tile, even when pushed, they change subject. We need a Tile Mart back in this area.

Excellent customer service and reasonable prices and a wide variety of times to choose from. They catered to my 86 year old mother's needs with great understanding

The staff give The variety is endless.

I first walked in Elegance tiles in Thomastown 4 months ago.
I have since purchased tiles for our en suite, powder room and laundry.
Brody is the consultant who has been assisting me and I cannot speak highly enough of his professionalism, knowledge and genuine will to help me with my decisions.
I highly, highly recommend the team at Thomastown and will be back for future projects.
So pleased with the products, prices and the service.

Outstanding service and professionalism! Absolutely the best retail experience I've had. Joy has been exceptional in helping choose the right tile option and nothing has been too much for her. Thank you so much!

Since having no experience in renovating my home i have had a greater appreciation for genuine people who work in sales.
Brody truly deserves the extra gratitude for not only extending himself far beyond his job description but for his positive, professional, knowledgeable and conscientious attitude and his eye for detail.

Brody was a true professional. He was very attentive and generous with his time Including working after hours without seeking any accolades or recognition.

He is positive, authentic and is a excellent communicator and has restored my faith and changed my perspective in dealings with salespeople after the disappointing experiences i have had with other salespeople since starting this renovation. I continue to have full trust and faith in Elegance Tiles and their services and look forwards to dealing with them for as long as Brody is around!

If you're looking for something a bit different this is the tile shop for you Elegance tiles have some stunning tiles and Joy was wonderful she helped me pick a beautiful hand made Spanish tile which I love and a lovely young man from the warehouse loaded them all into my car for me. Thank you Elegance tiles you helped me pick my backsplash for my kitchen I'll be back for more tiles when I renovate my bathroom you guys are awesome

Fantastic, well displayed showroom and we were greeted in a warm, friendly and approachable way. Huge range of tiles.

From the time l walked in l got bombarded from a sales person and they asked l they could help me. In my response was lm just looking and l will call you for assistance if l required any, what followed was a barrage of questions queries and probing of what l was thinking, l had enough and told the sales person to leave me be, but to no effect. So l left and went down the road and got my tiles from there.

Great tile shop with helpful staff. Fantastic selection of tiles and required tiling supplies. Highly recommended.

The tiles here are great. We dealt with Joy, who was very knowledgeable, patient and clearly went above and beyond to help us work through a number of issues to get the right tile. There was no pressure to buy - just genuine customer service like it should be.

Absolutely fantastic service! From the moment I walked in I was greeted by Paul who was more than happy to help me with my selection. The range in store is far better than the big name tile shops and pricing was also really great! I would definitely recommend this store to any of my renovator friends. Thanks Paul!

The best customer service ever.joy thank you for your help and advice.wishing you a very merry Christmas and a ha9 new year.highly recommend this place.

Nice showroom and excellent customer service. Also, very flexible and understand customers requirements.

Great service; friendly, knowledgeable, helpful, respectful staff. Wonderful display and range. Good prices. Happy to give you samples. Highly recommend.

Beautifully styled showroom and excellent customer service. Paul took his time to show me a range of options and was extremely helpful. He was never pushy and provided me with a sample to take home. By far the best shop experience I have had during my renovation journey.

Great service, great advice and recommendations. Good selection of tiles, including sale ones. Came home and found cracked tiles. Called in and they gave me an entire an box for replacement. Didn't ask you see them at all.