Elegance Tiles Ascot Vale

Went to Ascot Vale as driving past to see if l could get 5 tiles of a tile ta hat l brought about 5 years ago from Thomastown branch. Customer service was rude & couldn’t be bothered. We went straight to Thomastown branch & was served with very satisfying customer service.
Strongly recommend go to Thomastown not Ascot Vale, as also much bigger store.

I have purchased tiles from Joe and the team twice now and have always been impressed with their service and advice. Thanks to Anna and Joe for their support in my current project. I highly recommend them. Kind regards, Robert.

An outstanding local business backed up by wonderful customer service from Joe and Anna. Elegance Tiles has a great selection at competitive prices. They were so helpful in finding bathroom and kitchen tiles for my house renovation and managing all aspects of the sales and support.

Joe and Anna are amazing! Their customer service, trust and attention to detail are exceptional. I will continue to do business with them for years to come!

Fantastic customer service. Joe was a wonderful help, finding us the exact tile we needed for our bathroom design. Friendly and professional service! Highly recommend!

Anna was such a delight to deal with. Got the sample on Monday and the tiles were delivered on Friday. Way too easy! Also, the delivery driver was so nice and friendly. I can't recommend Elegance Tiles at Ascot Vale any higher! 6 stars:)

Quite a number of tiles to select from. Joe was knowledgeable, helpful and very friendly. Would recommend to others

Joe was so helpful from the moment we walked in the store. He gave us design tips and never tried to up sell. He was also extremely helpful recommending some tradies. Highly recommend Elegance Tiles!

I had a great experience here. Very helpful. Went out of their way to help me meet a deadline. Got a great price too. Thanks guys.

Fantastic range and the most excellent customer service from Gloria and Joe, we couldn't be more pleased. We ended up needing an extra box of tiles at the last minute and Joe kept the shop open after business hours for us to go and collect it. Highly recommend this business

Gloria was extremely helpful ensuring I received my tiles by the specified time.
Thank you to both Gloria and Joe for the friendly service and I will definitely be recommending and returning for future renovations.

Amazing tiles, Amazing concept and ideas, AMAZING customer service. Joe and the entire team are so fantastic to deal with, extremely approachable and I couldn't recommend anyone else more highly to buy your tiles from. Thank you so very much!

Awful people! Total rip off scammers. They had a rack of small samples of handmade subway tiles, and i asked if I could take 2 samples to consider.the guy smiled and said yes of course, and then said he would write down the names/prices of all the different tiles I was interested in, asked my name etc.then after all had been discussed he demanded a $20 deposit on the sample two tiles.fully refundable when I came back to order. He didn't mention this when he first said yes, he waited about 10 mins until after I had looked through the selection and he had filled out his little receipt book, (leaving me the potential embarrassment of refusing). We are talking 2 small tiles which are worth $1.10 each.at his advertised per meter rate (so I am assuming they cost him no more than 30-50cents each). And he wants a $20 deposit! The nerve! I get it, most people would feel uncomfortable refusing and just hand over the $20, BUT. I if I am looking to spend over $1500 on tiles I think a free sample that cost him no more than 50c is not too much to ask for. PLUS THE GUY WAS CREEPY.and the woman in the store literally rolled her eyes at me when I refused to hand over $20 for two small tiles. Just a note.people in tile shops are usually looking to buy tiles, not scam you out of free sample of two very small, very similar tiles.false economy from a creepy business owner!

Thank you so much to Joe from Elegance Tiles in Ascot Vale. You went out of your way to help with my order. Excellent service from a true gentleman.

Fantastic service. This is the one place that I don't need to worry about when I send my clients there to select tiles. The elegance team truly seem to care when helping my clients make the right choice be it colour, style or design.
When my clients are Happy I am Happy

These guys are awesome. Helped us find the tiles we needed and gave excellent follow up support. Joe went out of his way to accommodate us and was patient and understanding as we battled through the tile selection process. Prices were very reasonable for the tiles we got too.

Big thankyou to Joe and all the team at Artistic Tile Design

This is the third renovation we have done in 7 years, so I qualify to assert with confidence that Artistic Tiles then Elegance tiles now, has provided and continue to provide the best tiles collection and a personal advice that is second to none.

Thank you Joe & team

Samir & Huda