Eco Timber Group
| Address | 380 Victoria St, Richmond VIC, Australia | ||||||||||||
| Phone | +61 3 9421 6866 | ||||||||||||
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| Website | www.ecotimbergroup.com.au | ||||||||||||
| Categories | Lumber Store, Deck Builder, Flooring Store, Furniture Store, Bars and Pubs | ||||||||||||
| Rating | 3.9 7 reviews | ||||||||||||
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Eco Timber Group reviews
7New showroom on Victoria St, really great customer service and really great sustainable, amazing-quality timber materials. Highly recommend to anyone whether its flooring or cladding. Awesome doing business!
Josh moved heaven and earth to ensure our timber was delivered on time. Very happy with their service and product
At best uncaring, potentially fraudulent.
We paid Eco Timber over 20K for their services. Then we never heard back from them. Suddenly we received a phonecall that apparently their system was hacked and someone changed the bank account details.
We tried to work with Eco Timber and were referred to the general manager who never answered any phonecalls and only responded to a single text message.
Afterwards we took this case to the police without any support from eco timber.
We will be pursuing legal action next. In Eco Timber's defense, their sales person Joe Garzia has been professional and kind.
Update: After posting this review, the owner of the company has reached out and is attempting to help. I will update this post as we progress.
A+ Customer service, Jimmy the salesman went out of his way to spend time us and thoroughly explain their product range with extensive knowledge and a passion thats clearly evident.
We recently had our home clad in the charred cladding from Eco. After much research on the product it was definitely the best by far on the market for both quality of timber and charring and its price point. We love it!
Do not deal with or believe a word this company say! I had over 3 witnesses including an architect, who heard the salesmanship dialogue, promising no fading, no scratching, hard wearing etc for my engineered timber floor. After the floor was laid, I contacted them to complain of splintering and fading but no one was interested in speaking to me. I sent several emails with details and photos with no reply. I was eventually told they no longer stock the product I purchased so there was nothing they could do. Extremely poor service and so disappointing for a very expensive outlay.