Eco R Us Pty Ltd (Office By Appointment Only)

Appalling customer service. Waited 13 days and still no delivery or communication of the status of my order. No one answered the companys phoneline or called me back. When I finally spoke to the "sale" representative he gave a string of excuses why my order had "slipped through" the system. Instead of adequately dealing with the issue he just said he was refunding my order and he "didn't want to deal with me" and hung up! Shocking behaviour!

I loved the 'twin' rotating compost bin I bought from Eco R Us. It arrived really quickly, my questions were answered quickly and in a friendly manner. Putting it together was a fun afternoon activity and I love how it works. I whole heartedly recommend buying from Eco R Us

So happy with the quality of the worm farm and that the worms and blanket were included for such a great price. Shipping was fast. Customer service was fantastic. I highly reccomend eco r us.

Excellent service. Answered all my question with patience and the delivery of the products was super fast.

Brilliant service! I order my worms and received order the very next day! Healthy and big fat ones! Ever soo pleased. Many thanks.

Great service. It was personally delivered to me within 4 days because AusPost would have taken a lot longer. I can’t wait to start my worm farm. Maze Worm Farms are a better design allows better aeration & bigger holes in the working trays for the worms to migrate.

HIGHLY RECOMMEND, the most incredible 'hands on' eco business I have ever had the pleasure of dealing with. Hand delivered, covid compliant, gracious and engaging (I was annoyed I was in the middle of a zoom meeting, which meant I could not chat further), what more could one ask for - these humble worms will be very loved.

What great service, would use again in a heartbeat. I bought for my cousins who lives in Melbourne.

Great service even in lockdown. I ordered a worm farm and I got my tracking on the same day. I received my order 2 days later, such great quality and lots of fun to set up with the kids.

Loved the quick response time when I sent through a question.shipping was easy and I love the product. I have recommended ecorus to friends and family!

Three days after placing an order with Eco R Us, I enquired about when it would likely be shipped.

At that point I was told it would be another 6 days before it arrived and it would be sent to me after that.

I paid for Express Shipping, so pretty disappointed to find out they don’t actually have stock of the item I ordered.

EDIT TO ADDRESS RESPONSE:

Thank you for your reply. I completely understand the implications of Covid and am sorry for any impact impact on your business.

Other stores had the item noted as "not in stock", but I had no reason to believe it was not in stock with you when I ordered. Some proactive communication would have been appreciated.

I still want the item, but if you would prefer not to supply to me, let me know and I will find another supplier.

Obviously if my experience with Eco R Us improves, I will update and edit my review.