Eckersley's Art & Craft

I'm not a great artist, but I've got a thing for art supplies. Eskerley's have a wide range of products, and the staff are very knowledgeable and patient

I had wanted to purchase a coloured face paint for Halloween 2 days ago and was unable to submit a click and collect order online (weird). I then proceeded to email my order to which I received an email from one of the staff members that was meant for internal correspondence regarding my online enquiry. After this, I received another email stating someone would be in touch with me, however, it is now Friday and still no communication in regards to placing my order for singular face paint!

As I was just getting nowhere with this back and forth emailing, I went to the Prahran store where the staff member refused to open the window/door. As she opened the window, I began to ask if they had any stock of this item before having the window closed on me with her rudely signalling to call up the store (which I don't understand as I would be calling her anyway?). I am not particularly someone who goes out of their way to make a complaint nor a review, however I was left extremely disappointed and unsupported as this staff member didn't even bother to hear what I had to say after a lack of online courtesy.

This is poor customer service considering stores will be opening up tonight once lockdowns end and there should be no reason for her to have dismissed me and without wanting to help or hear why I had come to the store for. It's funny as reading these reviews, I can see I am not the only one that has felt this way regarding staff experience.

Very disappointed and will not be returning to Eckersley's.

Great art store with a wide variety of products and lots of canvases. Staff is really nice too!

Great selection of craft materials, paint, canvases and paper. As with all physical stores, the prices are somewhat higher than what you'd find on straight online stores.

Massive store where you can find everything you need. Staff were very helpful when I had trouble deciding on a paintbrush from their large range.

Great range of gear and knowledgeable staff that are helpful. A bit on the pricey side but they do have a good rewards system for regular customers and also offer an educational discount if you have your student/teacher ID.

Easily the best art shop around. And I’ve been to them all across Australia and the United states.

Very wide range of art products and very helpful staff. Came for air drying clay and left with heaps of craft inspiration

The service is fantastic, I must have asked a thousand questions and each of it was answered patiently. Very helpful staff members and even if they don't have a certain product, they guide you to where you may find it. Either way, you come out happy.

Really impressed with their service. A little bit more expensive than some places, but a great option for good quality equipment and materials.

Great place.huge collection of paints.not much for craft stuffs. And even the stuffs that online site shows are not available in store.

Lovely place with an excellent range, excellent service and a great relaxed feel inside. Covid protection is great too

Be sure to check how much you are being charged at the register; items are very overpriced compared to other nearby retailers. I have been overcharged on almost every time I have purchased from this store as the price on the shelf is often lower than what the items scan at the checkout, seems like staff never update shelf tickets when prices on products go up.

Great service. Called Prahran store today. Placed order, items were put together over the phone and paid for- picked up 30mins later. Easy! Even joined rewards club. Thanks so much ️

Eckersley's have a wide range of arts supplies. Whenever I go into the store the lovely staff offer support, knowledge and complete understanding to all customers. I love walking into the store as it feels like I've truly come home. Ordered online tonight for the first time off the website due to COVID19 restrictions in Melb. Easy as 1,2,3!
Thanks again guys!

I visited the Prahran shop twice and I have to say that I unfortunately had poor customer service (from the brunette) on both occasions.
It is disappointing considering Eckersley’s reputation. I believe attentive staff should be representing a shop with high quality Art & Craft equipments.

Friendly staff. Expensive than Officeworks but good quality and more variety available. Only 3 stores, Hawthorn, City and South Yarra (biggest). Artist - beginners or professionals will love it.

They had exactly what I needed. Staff were very helpful and patient with me mulling over the choices. The only drawback is the lack of easy parking.

Staff are incredibly helpful and knowledgeable. Stock a huge variety of art supplies. Can't find what U need I'm sure Eckersley's has it!

Great customer service.
I bought an item that wasn't the right size. They gave me a credit even when they didn't have to do so. It really helped me out alot and I am very grateful. Thank you so so much.