Eastern Flooring Centre

Extremely disappointing after-sales service.

We had our whole house (40sq+) done in April 21 with Glued-down Engineered Timber (Oak). There were numerous large spots where the glue had failed/voids under the timber – causing movement and cracking noises whenever we walk on it.

Fast forward 19 months (Nov 22) and many emails/calls later, we are still getting excuses while the voids are still present. We’ve been very patient and understanding throughout this difficult Covid period however 19 months to rectify what I’ve been told is a few hours work – is very disappointing.

Edit: it's been 6 months since this review and there hasn't been a single point of contact. Looks like they aren't interested in keeping customers happy.

We engaged Eastern Flooring Centre to lay carpet in 3 of our upstairs bedrooms. The team were prompt in their quoting, providing various options and costings.

Eastern Flooring Centre were very accommodating in scheduling our job as it was being completed at the end of a number of renovations. They were always polite and responsive in all my dealings.

The quality of their products is brilliant and we are extremely happy with the carpet we have laid.

The installation process was seamless! Beau arrived on time and worked tirelessly from start to finish. He was polite and engaging throughout the installation and the finished product looks spectacular.

I would not hesitate in recommending Eastern Flooring Centre.

Eastern Flooring Centre
Visited on 20/10/2022

If there is a 6-star rating, I would score Eastern Flooring Centre with 6 stars.

My wife and I are doing so "research" of timber flooring, and someone suggested this store.

Without doubt, it has the right atmosphere as we enter the store. The floor is laid with various large pattern and colour timber flooring panels. Newbies like us really appreciate to see more clearly than looking at small samples. Besides the floor, many large oa els are displayed against the wall, as well on the door.

We are met by a soft spoken, polite and very patient sales consultant. He has great product knowkedge of the various types of flooring from MDF Laminate, Hybrid to Engineered Timber. He also explains the pros and cons of the underlay.

Besides timber floor, they also sell and install carpet and blinds.

PS I derive no financial gain from this business, and have no association with the staff and management.

Absolutely love our new carpets! Eastern Flooring did a fantastic job and we're so happy with the way things look, and feel! The carpet is super soft and just what we wanted.

The team were really helpful when we had some complications with timing because of our settlement date changing, and then again because of a delay in the delivery of the actual carpet from the supplier. The team kept us informed and up-to-date, and were able to fit in our installation date around some tight timing, and were so helpful the entire time.

The installer was really friendly, so helpful and clear - and thank you especially for letting us know about the acoustic underlay that the pervious owners had installed, we'd never have known otherwise, and now we feel like we've gotten an extra luxury bonus feature! With that and the soft underlay we'd bought, the floor is just so soft and glorious to walk on.

Top notch advice and assistance. Owner/operator even visited our job to provide advice no obligations. Would recommend time!

The Eastern Flooring team did an amazing job with the floors in our new home build.

We decided to go with Eastern Flooring after assessing our builders flooring options and seeing the Eastern Flooring had better products, and a better price.

From the start they were helpful, had a great range and were very flexible in working in with my builders to schedule the job.

They worked around my builder pushing install back twice, and pushed my builders to improve the quality of the subfloors to ensure the job was done 100% properly.

The standard of the install and finish was A+ and I'd strongly recommend Eastern Flooring to anyone.

Very caring and patient. They want you to have the best quality product. Highly recommended

Very satisfied with Eastern Flooring Centre's performance. The team is professional, reliable and great to work with. The floor replacement at my flat was completed on time, on budget and with a quality finish.

The team at Eastern Flooring were fantastic - super helpful, easy to work with, very gentle in their manner and thoughtful with their suggestions, nothing was too hard. Really happy with the flooring - looks amazing, highly recommend.

We are very grateful to Mohamad for enabling the installation, sanding and polishing of our solid wooden floor. The payment plan was very reasonable.
Joe showed great expertise - first of all levelling the concrete slab, installing the boards with much care, and meeting the existing floor.
The delays due to lockdowns were frustrating but we now have a beautiful floor.

An extremely professional team displaying strong knowledge of materials, installation methods and a very client focused attitude for their service.
Highly recommended.

Shane and his team at Eastern Indoor Flooring are fantastic. From the outset, Shane instilled confidence because he understands the products he sells and helped us determine what would suit our needs. The whole process was very easy and affordable. The installation was seamless and 2 years later we still LOVE the floating floor and carpet they installed. Its been very durable and we get lots of positive comments from visitors. Fantastic experience and I will definitely use them again in future. I wholeheartedly recommend them to you.

Shane and the team were great to deal with. They gave excellent advice and installer was A1. With an uneven floor, we were amazed at the attention to detail and and exceptional outcome. Would highly recommend.

Hi,
I’d just like to say that I was very happy doing business with “Eastern flooring center” they are punctual, friendly, and very helpful, and their advice helped a lot, in what I needed. I’d definitely recommend them to anyone who’s looking to get flooring done at their home, business.
Thanks. John Gabranis.

Great people to deal with. We visited the showroom in blackburn and both me and wife had a lot of questions which all answered honestly and in great details. Definitely the company to go for our renovation work. Thanks

Did a little laundry renovation ourselves. Website was really easy to navigate around to find the hybrid floorboard solution and colour that suited us. Shane also provided some great advice on the laying and a competitive price. Will definitely come back for future flooring needs.

We were looking to do a Reno and got the guys to come and quote and we’re by far the nicest people out of all people to come quote, and there price was spot on, if we devote to do one I’ll deff use them, cheers

Found the people at eastern flooring excellent
to work with. Not only the customer service but the installer.
Have no problem in recommending them.
The installer did a fantastic job, floor looks great

Shane was outstanding to deal with he sourced the most magnificent French Oak flooring for us and the layer was excellent we were very happy with the results

The business development manager and installer handled the job efficiently.the after-service were good as we had experienced minor challenges with the kitchen floor. It was rectified expeditiously. A job well done Eastern Flooring.