Duffs Jewellers Waurn Ponds

Excellent service, knowledgeable staff and a very wide range of beautiful jewellery. Couldn’t be happier with my new bracelet!

Russell at the Waurn Ponds store was most helpful. Russell took the time to help us explore the range and offer great suggestions - very polite and friendly service.

I’ve used them for repair work and have been really happy with the professionalism and efficiency.

Excellent customer service. Purchased a heart shaped locket charm for a gold bracelet. I was unable to find anything similar in nearby jewellery stores. It was great that a jeweller could attach the charm to the bracelet straight away. Great place for purchasing quality jewellery.

Very helpful in selecting styles and options. Diligent and helpful staff happy to make your concepts come to reality. Thank you to Russell and Deanne.

Sara at the Waurn Ponds store is fantastic. She spent the time to help help us custom make our two wedding rings, we were never rushed and nothing was ever a bother. One was created using my late fathers wedding ring, which other jewellers were unable to help us with. They both turned out perfect and exactly what we wanted! Great service and great result:)

If I could rate this place less than one star I would have. I have never experienced such racist, unprofessional and disrespectful behaviour by a sales assistant! The middle aged woman, Michelle, was not only ignoring the fact that I was standing right in front of her trying to ask her a question about their jewellery, but also clearly discriminated against me because of my skin colour since she did not bother speaking to me but as soon as a Caucasian couple walked in she ran to serve them!

The staff at Duffs Waurn Ponds have been amazing, They help me chose my partner engagement ring, which she loved. We also got our wedding bands from the same store, from another staff member who was also lovely and very helpful.

If you want good customer service, shop elsewhere.
I’ve had very mixed experiences at Duffs, but, overall would not recommend.
I arrived at 925 on Monday to have my ring resized and the store was not open. I was told 5 minutes, when I came back 10 minutes later they said they were still setting up. The two girls setting up were giggling and rolling their eyes at me. At 940 the manager, Jeremy, opened the door and asked me what I wanted. No apology for the late opening, or reason. When I said, again, that the store lists it opening hours at 9 and that it was difficult to get there when I have a baby, I was offered a sarcastic apology. All 3 staff members, including the manager, were rude.

Another experience is while My engagement ring was being custom made, my partner asked for an update and the staff could not find the order and had no clue. He was assured that the manager would call on the Tuesday (this was on a Sunday), which never came.
We have had good experiences with some staff, such as Georgie, but highly doubt we will get our wedding bands from their based on these experiences.

Best customer service in Geelong, Liv was awesome to deal with and Ashleigh made my mums day.
Makes retail shopping worth it.

Liv served me tonight at pandora she absolutely helped me out in purchasing the best presents for my daughter for Christmas. She is an absolute super star.

The ladies are always nice and friendly
Love buying gorgeous charms for my Pandora Bracelet Louise

Extremely impressed with the service and quality of jewellery at Duffs and we will always get our jewellery here. Thank you.