Drummers Paradise

Every experience here is fantastic. The staff couldn't be more friendly and helpful. They make you feel like a VIP, provide pro advice, recommendations and good prices. There is zero pretentiousness and no question is silly. Shop here.

Best customer service hands down. Now that I have been here I will not hesitate to recommend them to other drummers out there just starting their journey into music. I loved looking with my daughter today we had such a wonderful time picking our drum sticks and new kick pedal.

Best drum shop in Melbourne! I've been going here for 5+ years. The service and equipment is always top notch. Very knowledgeable staff and go above and beyond to support your needs. Highly recommend to any musician.

A great store for everything related to drumming with extremely knowledgeable staff that are a pleasure to deal with.

The stuff are fantastic. Helpful and so knowledgeable, helped me get my hardware sorted within minutes.

This store is amazing, tons of drums and cymbals for all levels, and a bunch of accessories like sticks and pads and drum heads. The staff was really helpful and they really knew what they were talking about, gave me some really good recommendations

You know those kinds of music stores where you walk in and the staff treat you like you don't know anything, this place is one of those.

I looked for a product on their website, website said it was in stock. Could've ordered it online but I prefer to buy in store for larger purchases, and I wanted to try the product to see if was going to do what I wanted.

Got to the store and was told they didn't have the item. I said the website says you do, I was told the website is an online store only and that there is a disclaimer on the front page stating as much. FYI, there isn't. Sure, it says welcome to the Web store, but thats it, it doesn't state the physical store is not represented by the website and its design leads you to believe the store has the items it lists by labelling then 'in stock'. If it's a web store only, why would you list items that aren't in stock?

Anyway.

I get a talking to about how they can't keep things at the store because people from regional areas order things, I had driven from Ballarat specifically for the item.
I asked about another item that is listed on the website as in stock. The guy goes out back to get it and comes back with a different item saying 'I thought we had it but don't', the website thought they had it too.

I honestly don't mind them not having stock, but I don't appreciate being fed some line about it being my fault for not understanding the website, and especially don't inform me stock is needed for people in regional areas when I had driven almost 2 hours to look at the things you said you had.

Just do better.

TLDR: Make your website clearer. Don't talk a big game when you're bringing nothing to the table.

Looking for SERVICE stop looking and call or drop in. We made a call and got the ultimate assistance. With no idea who to ask about getting a new Design for our Drum Skin for the base drum in our pipe band. No problem here is a number to call they maybe able to sort it for you, and they did. While we could not purchase this time we will in the future.

Really chill and really helpful. My stool kept sliding down and the guys problem solved the heck of it. I was ready to give up but they managed to come up with a neat and cheap solution. 10/10 customer service.

Corresponded with these guys through their online store, excellent customer service, couldn't be happier! Wide range of products, reasonable prices, and quick postage. Thank you for your service.

Great service and an absolute drummers paradise, as the name suggests! Came in for a practice pad and stand, and it couldn't have been easier. Hope to return soon

Still matching or beating prices during the pandemic. They had a Roland vad506 in stock when nobody did. They knew i had no other places to get one until January, but still matched my best price.
Contactless pick up at rear of store.

Great music shop helpful friendly staff that know their stuff and love the drum range its awesome!

Great service always, have been dealing with Nath and he is extremely helpful always. My first choice anything drums relates always

Purchased some Zildjian A and A custom cymbals here a couple of weeks. Love the nice big wall of Zildjian cymbals, it's great to be able to choose from so many so you can find your perfect sound!
The service and knowledge was fantastic. I have shopped here before for some smaller purchases, and I still got that great service.

Bought the New Pearl Roadshow D1500 drum throne from these guys. What this store has over some of the others I've been to is old school experience. They know their products and often provide information based on their own personal use of a particular item, enabling you to make an informed choice rather than just being recited the product technical information that's suppled by the manufacturer.

Best drum store in town.great range and able to get in what they dont have.very knowledgeable crew and always give a great price!
recently picked up some pearl racks and i left impressed as usual.thanks heaps fellas!

The best drum shop in Victoria and maybe all of Australia. I’ve built my dream kit here and gotten numerous expansions with no hassles. Ordered some cymbals recently and even with the ongoing pandemic, the order was dispatched immediately and I received them just a week later. The staff are a treat to deal with; so friendly and you can tell just by having a chat with them that they’re passionate about what they do and it shows. Mark and Nathan, you two are the best! Love from the owner of a beautiful Deep Blue Mapex Saturn V ️

This store has been a part of my drumming life for almost 30 years. Marc is a legend to deal with, great personality, no hassle and exceptional service. I never go anywhere else for the things that matter. Best drum shop for sure!

Great drum shop with a really good range of gear - everything you could need really.

Awesome staff who are always helpful whether you are buying something or just browing.