Dotti Frankston

Been to dotti twice in the last 2 weeks, the 2nd time being tonight. And the same girl working has not ONCE acknowledged me. Hasn’t looked up from the desk or the ipad. Went in to buy a pair of boots I really wanted and completely lost me, will never return. She has no customer service skills whatsoever and shouldn’t be in a customer service based role.

Had a great sales girl called Brooke who went out of her way to help me with jeans. Thank u Brooke and not easy when customer is 70 lol. Am very happy with purchasing 2 pairs of jeans

I have been to the Dotti store in Bayside a million times and I am always greeted and taken care of no matter who is working, but today was a different experience. Due to Covid-19, many stores have certain rules set in place to reduce the spread. I tried on some clothes today, and although I am not infected with the covid-19 virus I was not sure if I was meant to bring the clothes to the counter so they could be cleaned or put them back onto the rack. As I went up to the counter I asked one of the workers what to do, the only response I received was a glare and then the worker snatched the clothing out of my hands. I work in retail, and i would never snatch an item away from a customer. Not only is it bad customer service, but its just bad manners. Unfortunately you don't forget a bad experience and although this won't stop me from shopping there, it might stop others from returning to the store.

Lovely young ladies working here. Taylah gave great service 27/06/19.