Doncaster Jaguar

If we could give 10 stars we would to william for his help and advice. Awesome service, information, and like ability. Thankyou

Service department is a let down. Just found out that after my replacement engine was installed under goodwill warranty offered by Jaguar Head Office, the new engine number had not been updated on the Jaguar Computer, got another dealer to do this, especially when this happened 6 months ago.
The goodwill warranty installation offered was misleading. In hindsight, should have got everything put on paper. Lots of denials from the service advisor, in the end it cost me alot of money.
I have sent email to you, waiting response.
Jaguar Doncaster has responded to my email, and i am very happy with the outcome.

Amazing service from Doncaster Jaguar and Kevin has provided great support with the purchase of our new iPace. Great customer experience, would highly recommend

Top service quality, friendly staff members, both the interior and exterior are throughly cleaned with heart, even for a standard in-warranty service, very professional and efficient.

"My experience at Land Rover and Jaguar Doncaster Melbourne was nothing short of exceptional. From start to finish, Sales Manager Eugene Chubak and William Saloumi Sales provided top-notch customer service and expert guidance. They listened attentively to my needs and made sure to find the perfect car for me. The buying process was smooth and stress-free, and I was impressed by the team's dedication to ensuring my complete satisfaction. I am now the proud owner of a beautiful new car, and I couldn't be happier. If you're looking for a dealership that truly values its customers, look no further than Land Rover and Jaguar Doncaster Melbourne. I highly recommend them! "

The 1 star is for the service department. We've had several issues with my F-Pace since we bought it from this dealership, some of which were due to incorrect diagnosis. Spent over $1000 for a new battery which didn't fix a problem with the screen like it was meant to, they tried to charge us for multiple software updates for the same issue. Turned out the screen wasn't installed properly.
Driver's window was rubbing. They made a small adjustment and said that if it continued to do so they'd removed the panel and fix it properly. Now that the cars out of warranty, they want to charge over $2000!
There was a rattle under the car. Supposedly tightened the heat shield while it was under warranty. Kept rattling and took it back again. Now that the cars out of warranty, they want to charge over $7000 to replace the DPF! This was a known problem with the car but they fobbed it off as a heat shield issue.
Told the service manager would call several days ago and still waiting for a call back.
By all means, buy a car through Doncaster Jaguar, but don't get your car serviced there or take it back for any issues.

Martin was very nice and easy to deal with. I highly recommend seeing Martin when buying your new car.

Thank you so much to Tayla and Sarah looking after me on the whole experience of purchasing my Honda Jazz at JLR DONCASTER. Very prompt response and transparent, I would recommended anyone who is looking for a car to buy!

Met Tayla.after a good chat and I committed.he helped every step of the way, really nice and helpful, very happy with the service.would buy from Taylah again.guy goes above and beyond
Thanks for everything man.

Tayla was fantastic. He was patient, had the answers to all our questions and sold us a beautiful car we love - all without being pushy. Very happy customer.

I could not fault Taylor and the team. He made the whole process effortless. I would highly recommend

Nice store and really nice people! Get my first car in Australia here. Martin has been very helpful!

Sales department has always been great
Service department needs improving
Have now waited 4 or 5 days for a call back from Brendan re some info I was after
Had to go to other Jaguar dealer to find out
Not good enough and I will certainly keep that in mind when I’m looking for new jag next year

I'm not the one to usually do write up reviews but my experience with Doncaster Jaguar Service Department was deserving of one! The customer service and hospitality received from staff (in particularly Mathew Burcher) was excellent and if I could give more stars I would!
I randomly popped in with a query regarding a chipped windscreen and any options available to me to get it fixed. Mathew took the time to look at the damage, made a call on the spot and had someone arrive to repair the damage without replacing the screen, within an hr or so. Amazing service and outcome considering I arrived un-announced! His time, customer service and feedback was much appreciated. I was made to feel very welcome.

I highly recommend Doncaster Jaguar and will be coming here on my next scheduled service for them to look after my pride and joy! Look forward to seeing the staff on my next visit.

Thank you for your help and re-assurance Doncaster Jaguar.

Got my car serviced and on my way back after picking up the car I noticed an unusual vibration sound. Called the centre and was told that they didn’t have any slots available for the day and that to drive for a couple of days and the sound will go away. After a few days when the issue didn’t go away, I called them back and was told that someone from the servicing team will make contact. It took them few weeks to finally organise someone to call me to be told that there will be a diagnostic fee that I will have to pay. Spoke to the manager to request it to be waived as the issue was not caused by me and that I reported it straight away but was told no. Really unprofessional and unhelpful service. Will not recommend getting their car serviced here at all.

Awesome experience! Nathan Saliba was my salesperson and was fantastic from initial test drive through to picking up my Range Rover Evoque today. Extremely professional and thorough, even makes a good coffee! Thank you so much, very happy

Absolute disgrace! Stay away from this shamozzle. More to follow
Not Happy to say the least!

Bought a new XE a couple of months ago
Everything was as promised, great car and great service
Thanks Danny

Service took a while to book, the reception kept transferring me to the service department which did not answer and I left a number of messages. After several weeks, finally got through to them.
Once the service was done, car had a separate issue which it did not previously have, when I brought it up with the service person, they said that they did not identify this issue when they scanned the car originally and they will definitely fix the problem as it occurred whilst the car was being serviced. However, the next service person I dealt with essentially said that they had nothing to do with it however they are happy to fix it for a $100 discount (still coming out to $800). I brought it up with them, however they said nothing can be done about it and I would loose my discount if I don't proceed with rectifying the issue for $800 this time. I am not sure why I am suppose to pay for something which I believe they caused as they were working on related parts of the car.
Also minor scratches were left on the car which they fixed free of charge.
Disappointed with the service overall, however they were nice people.

Shannon was great, good friendly service with my warranty work. Reasonable pricing and hire car!