Direct Chemist Outlet Reservoir

Brenda and the pharmacy team do a great job of looking after us with our medical needs including webster packs, etc. They provide great customer service!

This pharmacy gives me a real sense that they care about my health. My prescription needs to be ordered ahead, but they always anticipate when I will be coming in and have it ready for me. The staff are lovely and prices are great. I have lots of helpful advice. Highly recommended.

Very unprofessional communication skills with customers very unhappy with the service especially with a co-worker Brenda who did not help me proceed with an item that was important and was very rude

I went to this pharmacy today 18 August 23 to buy some supplements and few items. The lady in the reception was playing on phone while I was waiting to be served. She started scanning and I was ready to pay and realised I forgot to mention my sistersclub membership. I told her I was a member and she said very rudely that she cannot put my membership anymore even if I had not paid. Eventually she did but she was very rude and I have never encountered rude customer service like her. She even told me very rudely that I had to tell her before hand that I was a member. Priceline should definitely find better people in the customer service. Such a shame

Pharmacist was beyond rude - more like straight-up, out-of-nowhere aggressive - in response to a straightforward issue with an early refill of an unscheduled medication. I was quite shocked - I'd ever had an interaction quite like it in a pharmacy. I certainly won't be going back there.

We’ve been going to this pharmacy for years when it was Direct Chemist Outlet, for standard prescription dispenses without questions & it was okay. However our recent experience made us never want to go there again. My elderly parents don’t speak English & I’ve been helping them dispense meds from different pharmacies to suit my work & life. This is my parents’ first full year of having concession cards. When they approached the PBS safety net threshold, I realised I had to visit all the pharmacies to get records of meds dispensed this year. I came to Priceline Reservoir on 12/6/23 & explained to the Scripts In lady to please give records for both my mum & my dad, as per the PBS Safety Net Application Form filled in. The pharmacist lady only gave 8 stickers for my mum & none for my dad. I trusted her, thinking maybe nothing for my dad here this year. Later that day I found meds in his drawer from this pharmacy, so I went back again on 17/6/23. The same pharmacist decided to issue Prescription Record Form (PRF) this time for both people. It turned out she missed 2 stickers for my mum last time, so my mum actually had 10 items on the PRF, my dad had 8, more than that from any other pharmacy. I asked questions on how it works, the pharmacist explained the idea clearly, but gave inaccurate info: she said the concession safety net threshold is $262.80 or 36 items ($7.30 each) ; in fact each item can be $6.30 like ours, so we needed 42 items. My parents had 35 items in total at that point. I then went to the last pharmacy on my list in Epping. They issued records of sufficient items to reach the correct threshold, but because the Priceline Reservoir pharmacist missed 2 stickers previously, there’s a mismatch between stickers & PRF, they had to check all items, but had insufficient time before closing for the day. They told me to go to any pharmacy the next day. I came to Priceline Reservoir again on 18/6/23, to lodge safety net card application. The pharmacist told me that he can’t just issue safety net card without dispensing an item. I then quickly searched through prescriptions I brought in with me, and found one for my dad that was ready to be dispensed. I turned around to ask him whether I needed to pay for it. He refused to listen to my question & asked me to queue again at the Scripts In counter. I queued up again, explained the situation again to the Scripts In lady & asked whether I needed to pay for it. She said yes, I would be charged for the item. I then called another pharmacy, and their answer was different: I could get a safety net card without dispensing an item, and if I choose to dispense, it would be at safety net price, which is for free. I went to that pharmacy, they were also very busy, but they took 15 minutes to check all 42 items & issued safety net card. I will not visit Priceline Reservoir again because (1) Staff pays poor attention to details. (2) Scripts In counter staff may have misinterpreted my questions/requests. (3) The policy of having to dispense an item, and pay for it, for existing customer lodging application after reaching safety net limit, needs to be reviewed. (4) Maybe the staff to customer ratio can be improved to avoid understaffing. (5) The lady pharmacist who helped me on 12/6 & 17/6, despite the errors, still treated me with professional attitude. The gentleman pharmacist on 18/6 however, treated me very impatiently, even if I offered to wait for as long as he needed. (6) Maybe pharmacists’ remuneration & performance rating are too closely tied to dispense numbers, so they have an incentive to be impatient & just crunch through dispenses. I can’t trust someone with my health related matters if they can’t get these things right, is impatient, profit-driven, and doesn’t care. Attention to details, correct knowledge & patience are important qualities of good pharmacy staff & can’t be improved overnight. This is our first year of doing this; we have learnt the process & know what to do next year: that is to stick to one pharmacy, which is not going to be Priceline Reservoir.

Website listed they were able to do absence from work certificates. I went to get one and was told they cannot do them. Please fix this service listing, so people don’t waste their time

I went to Priceline pharmacy this saturday 13/08/23 What a fantastic and helpful pharmacist, could not catch her full name but she was young Indian lady. I have rung 20 odd pharmacies and spoken to several pharmacists to inquire about an out of stock medicine. She was the only one who took time to explains in details and discussed various other options. What a champ! Everyone else said, " sorry, we are out of stock. " Really wanted to thank you for fantastic service keep it up

It was lovely to visit priceline today.wonderfull customer service by Anne.very polite and impressive.

I visited priceline pharmacy last week for some advice the Indian lady pharmacist on duty gave with an expert advice.she was very confident and gave a right advice on medication i asked for the dose, side effects she explained it to me really well and also gave me recommendations too One of the best Pharmacies I’ve been to. Excellent range of products, fantastic service and professional advice.
Highly recommend!

Went for my Booster yesterday, the staff's were professional and friendly, thanks for the service

Pretty sure "L" is a bot because this is a chemist not a cafe. Not a bad chemist by any means but rating 1 star to counteract the bot.

I have had the good fortune to get my 2 jabs here and I cannot be happier with the service. A fantastic experience with the whole process. Staff were all helpful and attentive to my well being. Well done and thank you.

I recently had my scripts put in at this store, and the service was exceptional. Carmel and the other ladies were absolute joys to deal with. Wouldn’t go anywhere else!

Always have a fantastic experience at DCO Reservoir. Amazing customer service, helpful staff, great prices and of course, can get it all done while grabbing a coffee. Doesn't get any better than this!

BIG thank you to JESSICA for helping me with urgent baby items.nappies wipes, cream, Nan Baby formula. It was my first time in the Direct Chemist Outlet in Reservoir and Jessica was very helpful. I noticed its a large clean store and they offer many extras ; Do drop in if you need anything.customer service is professional and they are attentive. I missed out on a coffee this time: thanks for the invitation Jessica.ohhh and I will be back for some aftershave lotion. Thank you to everyone.

Best pharmacy in Reservoir. Large selection and doesn't feel cramped. Staff were very friendly and helpful. Pharmacists were knowledgeable and very patient with my coronavirus questions. Prices were cheap. Would recommend

Had nothing but trouble getting scripts dispensed. Had to have my doctor's fax through scripts twice and even then it was a hassle. One lady in the pharmacy dispensary even had the audacity to raise her voice at me and insinuate that it's my fault she can't dispense the script even though it was faxed directly through and pretty obvious I needed what was sent through. Also asked me why my doctor was across town and insinuated I was doctor shopping. The young lady needs some serious customer service training and a lesson in minding her own business and doing her job. Avoid if possible.

One of my favourite chemist of all time.love the service and customer service they are exelent.like family to me.thank you for your LOVE AND RESPECT.to all the team.love u all.

By accident, and to my total dismay, I left some medicine I had bought in the Chemist Outlet shop and when I called up to see if it was there the woman answering explained they had tried to locate me and that she would come and drop it off at my house when her shift finished. This is customer service that I have not experienced in a long time! Thank you for being so incredibly helpful and kind - made my day!