Degani Bakery Cafe

Waited 20mins for 1 iced coffee.
No heads up that there was going to be that long of a wait.

Degani cafe is my favorite place to go. They serve up the best coffee every time and never fail to provide great service. Keep up the good work!

So disgusting.i noticed there was a hair in my iced coffee! Half way through drinking it. I’m so grossed out right now. Will neveeeeeeeeeer order from here again i actual feel so sick after finding that.

. Don’t waste your money on food, I feel sorry for the young chef girl. The food they are offering on the menu needs 2 people to prepare in busy time. She was working hard and the guy who serves food was whinging about the mistake in meal. I think they are simply saving the money on the extra chef, still if they can not realise the problem after constant reviews and complaints about the food and service than they need help. We have waisted our time and money. The table numbers they are giving the customers after ordering needs to be seen from distance, they are giving small wooden blocks which kids use to play hide and found.

Used to be lovely not anymore no one know where food is going to tables walking around with coffee not knowing where it goes in. Meantime getting cold very poor experience

I had the greatest experience yesterday. Kiran was lovely and the coffee was delicious. Would definitely recommend and will be coming back frequently?

The food was delicious and the staff excellent. They were helpful, friendly and nothing was too much trouble. We will go there again for sure.

MILNI the beautiful lady who makes my coffee, super friendly and professional. Makes the best coffee! I love the staff, they are Al very friendly and willing to help.

We waited far too long for our meals, and were still awaiting the final meal which took 10+ minutes to come out after all the others. When approaching staff about where the meal was, the supervisor I am assuming was very confrontational and rude to us. She offered a refund with no meal, or that we continue to wait even longer. We won’t be back, the wait is always too long and that supervisor left a sour taste in my mouth. The other waitresses were absolutely delightful though:)

Went her with my son yesterday for lunch. Took over 30 mins to get food. Halfway through my sons meal he wanted more sauce for his chips. Asked staff she lent over and grabbed the little sauce bowl off the plate touching the remaining chips while doing so. I pulled her up on it, she replied stopped yelling at me, everytime I spoke she replied stopped yelling at me, I wasn’t yelling. She acknowledged touching the chips but said I barely touched them!
She tried to walk away ignoring what just happened. I said you haven’t even apologised for what you did whereupon she got right in my 7 year olds face and sorry for touching your chips. I asked for the manager she replied we have no manager on today.
Absolutely disgusting service, will never go back

Message chocolate tasted like water. Scones were obviously frozen not fresh cream walls from a can recommend it to anyone very For service

Had lunch at Degani, and almost straight away picked up upon the addition of a new chef! Never had such beautiful, fresh salad, special chips - that's when I knew that the chef has changed, in a very good way. Absolutely great food, and service was fantastic. Highly recommend when you are in Cranbourne Park Shopping Centre, do eat at Degani.won't regret it but will appreciate this new chef! Worth a try

Ordered the Degani Bruschetta and it specifically says on the menu that it comes with avocado. Didn't came with it and apparently they forgot to put it. They just gave me a half piece of avocado cut into big slices. Requested a soft poach on the eggs, came out as hard poached. Poor service.

At last I found someone at Cranbourne Park who makes the best Latte. Irs Kiran. Well now I am there every day.

Ordered Poached egg and was pretty much a boiled egg poached is meant to be runny please educate your staff in what the difference is to a Poached and boiled egg is thank you!

We came here just because the little one is craving for banana bread. Absolutely awful hospitality services. Coffee and food don’t meet standard expectation. Will not come here again and highly not recommend to anyone.

Pretty poor attitude from the manager, was patronising and rude when i said no bacon as i don’t eat meat and he kept repeating “but there is egg” and i kept saying that is ok, i eat eggs just not meat

The brekkie burgers were tasteless, no seasoning on them and no salt and pepper available on the tables.
They also did not put BBQ sauce on the burgers, and the staff would avoid eye contact when i tried to get their attention to fix the burgers.

$30 on some average burgers, and poor customer service, better off going to maccas for $10

Edit: in response to the reply, i just questioned if it was able to be subbed, when they said no i was fine and payed the extra. However the photo i provided does not show BBQ sauce, as there was none on the burger.

The zesty lemon drink I ordered didn’t look the same as per photo advertised. Expected fresh lemon with tea but instead got a watery sugary lemon extract mix.

Also the server touched the straw tip which he used to mix the drink which I found unhygienic. Please switch to using sealed straws.

Very overpriced unfortunately but l do like the food and service. The ladies are always nice and polite.
Also they need to swap out those stupid teapots. Everytime you lift the lid it falls completely off onto the table. Also need to remove the mesh tea strainer from in the pot as its useless as they use tea bags anyway. Doesn't make sense.
Just put the teabag in the pot, no strainer and serve it like that. Then the customer doesn't need to juggle the lid and strainer to get the bag in.

This business does not even deserve 1 star!
It needs to shut down ASAP! I don’t know how it’s still running?
This incident happened on Thursday 17th February 2022, in the evening after 5pm.
I am from Western Suburbs and I had come down to have a relaxed evening with family.

The staff (male) was so rude and arrogant! He has no social skills let alone being able to interact with customers!
He took our order and we couldn’t understand what he was saying! He literally yelled while repeating himself, and we felt uncomfortable.

If your short staffed and have issues, it’s not our problem! You need to sort out your business and how to deal with customers!
If you can’t handle customer service then you need to look at other careers and the business will be better without you!

This staff member needs to be retrained on customer service, social skills, how to use tone of voice and how to run a business.
It’s very unprofessional and was not a Pleasant experience.
We will not come back here!