Crunch Fitness Hoppers Crossing

Amazing facility. Large. You don’t feel claustrophobic. Welcoming and friendly staff. Sign up was easy. We particularly like that we could take advantage of their January special. Great business model. We hate being locked into a gym contract. Thank you to Jamaan and Lochlynn for all your help. We appreciate you!

Very hot in crunch hoppers crossing the aircon hasn't been working for over 3 months. Gym equipment always broken. The pads Material is really bad.
They want everyone to put our weights away and wipe down equipment but they don't even look after the customers. The people at the front desk are trying to be really helpful. But head management don't give rat's about hot customers. There's better gyms around. Fix aircon I'll take my post down

Be, the personal trainer here is absolutely amazing.

His commitment and understanding to your goals, the time and effort he gives to not only myself but I see with his other clients is incredible.

Been training with be for 8 months now and plan on continuing for a long time, best trainer I’ve experienced.

I’ve been going to this gym for 5 years now and their staff are usually the nicest bunch! But today (15/11/23) from 12pm - 1pm when I arrived I had a terrible experience because of one of the staff members (she’s short and chubby and white). I scanned my card and it didn’t let me in because of a missed payment. I found this odd because if I do miss a payment I receive a text message from crunch but I didn’t this time. So I logged onto my crunch member portal and it didn’t say anything about a missed payment. When I asked the lady at the front if they could retry the payment on their system, she gave me so much attitude our entire interaction and aggressively said just pay in person to make everyone’s life easier. In normal circumstances I would have addressed her rudeness but I didn’t want to cause a scene as there were other customers. I can’t believe that this is the type of customer service I get for simply asking her a question. Crunch you need to teach your staff to speak to people with the bare minimum decency! Absolutely disgusting.

Very bag management and services. Every time you call the reception they forward enquiry to there head Nina in hoppers crossing who is very unprofessional and don’t response to emails untill and unless you run after her. They have charged me extra money few times without having my consent and i have been chasing them since a month to get my money regunded but still haven’t got anything.

Hoppers crossing is one of the cleanest and best Gym to work at. I thank Crunch for allowing me to be part of the time here.

Over all good facilities. But staff is very slow in responding to issues. Water tap was brocken for 3 months.

- 0.this people made me pay 639 dollar for gym memeber that they manipulated me to join.rude staff and always charging your card and later.they tell you pay one of 49 dollar fees and you get back once leaving but boy.they scam me.stinky as gym and no safety at all regardless of their hour.i would highly dont recommend this gym at all.have blessed day

Massive & well equipped & Upgraded Gym.
Nice & Helping staff Specially Both of the Dannie’s

The drinking water taps are broken from last 1 month.
When I asked staff Abby to let me fill water from the staff room she said it’s only for the staff and I have to fill water from the TOILETS area. It’s not a hygiene practice for a fitness centre to follow. The staff needs to be helpful when there are such issues in the gym

Hi Guy I am writing this review after my personal experience with this gym. Specially the manager Jessi is rude and arrogant person. We had discussed at the time of joining this gym that membership can be transferred after confirmation from the gym sales person I had enrolled my wife in the gym so that after few months membership can be transferred on my name.
The manager is talking very rude and very disrespectful he asking for proofs now. Gym equipment are not of good quality lot of racism. I would say don’t fall for cheap advertised rates there are lot of hidden charges when equated you can get membership in good gyms around.
Specially management at hopper’s crossing needs change they should learn how to respect customers their profit is coming from the customer.
They should Stop disrespectful and doggy business and focus on providing good gym facilities.
Never recommend anyone

Complete rip off
Be careful when signing up with them.
Charge double and when you want to cancel membership they make it hell for you and want to charge for another 15 days

Looking at so many negative reviews, not sure if anyone even cares here and if the management is interested to fix things.

I have been an ex-member at this club and wanted to rejoin and when I did go to the club, I was told that there is some outstanding balance due, which has been charged after i had requested for a cancellation during the lockdown when gyms were not operating and they kept charging me but fortunately the card had expired, so money wasn’t charged. Haven’t received any calls or emails to follow up for any payments at all, so obviously in my mind I believed the membership has been cancelled.

Two years later, I am now told that there is some outstanding balance. I asked to speak to someone to talk about it, and I get told that I have to email.coz there is no number I can call to speak to someone, and when I asked for someone to call. I get told that it is not the policy. They made me send an email. 4 days later, I haven’t heard from anyone.and today, I accompanied my wife who has just joined membership where she can take a guest, and I was humiliated and not allowed to enter the gym coz apparently I am an existing member with some outstanding balance, which are INCORRECTLY CHARGED.

And if you guys want the payment or talk about it, WHY THE HELL NOT CALL ME OR GIVE ME A NUMBER TO CALL. OR DO I JUST KEEP WAITING FOR SOMEONE TO CALL WHEN THEY WILL FEEL LIKE.

DONT WANT TO GIVE ANY BUSINESS TO THESE BUNCH OF RUDE OPERATORS. Cancelling my wives membership which they were very quick to charge us for.

Overall it’s not a bad Gym. Decent range of equipment and loads of cardio machines. Really disappointing that they don’t enforce the rules they put in place and also mentions every few slides on the TV’s. TOWELS, so many gym goers do not bring or use a towel leaving the machines sweaty. Ask the question upon entry if you can’t see the towel. At times I feel disgusted using the equipment, yes I do wipe it down before and after but I pay my fees and membership and in return I ask for the rules to be enforced. Take health and safety seriously please.

Came for the 1 day free pass, person on the phone said its fine im below 17 and that I just needed to bring my parent. I come in and they say I needed to be over 18 to enter. Ridiculous service. No wonder the memberships are so cheap. Compensates for terrible service

Current member - quite a few hidden fees at this gym.
I've just recieved an email stating that membership fees will go up starting next month. One reason for this was low membership numbers, however, I've never seen the gym so busy!
The gym equipment itself is decent though.

There’s a lot of things that management can take into consideration to help improve this gym to reach the potential that it has, but unfortunately it’s just not happening. First of all due to the gym not being open 24hrs it makes it extremely hard to train as it’s always busy which leaves no free equipment and little to no sharing ether, there’s always a really strong smell of sweat most days it’s so sickening you can’t enjoy your workout. Equipment seems to be out of order for long periods of time and the water machine has a dirty filter that never gets replaced it literally has a red light indicating that the filter needs replacing but management seems to overlook this. As much as I want to love this gym, I’m just not getting the vibe anymore as I was when I first signed up as I’m starting to see all these issues become a bigger problem especially in effecting my workout routine. I would always be in the gym but now I dread going there for all these reasons.
Kind regards.

Very busy gym, if you are looking for one on one session or a personal trainer then this is not the right place. Overall good equipments and clean gym.

The gym suppose to open at 5 am but the staff never on time. On 31-01-2022 I came at 6 am and gym is still closed and all the members were waiting outside from 5 am. This happened 3 times with me in last 6 months.

The gym is clean in general. The management does not care of people break covid safety rules. Lots of people do not follow rules while working out.