Crunch Fitness

Had my first week at crunch Epping. The staff were fantastic staff member Tiffany was warm and friendly and made sure to show me all the equipment and facilities. The other members were really kind. I’ve had issues at other gyms with staff not being around to ask questions but the staff there are so kind and helpful. Many thanks

Very disappointed, particularly of late under new management.

I have been a member since 2019, and was always a happy member of Crunch. Not so anymore-

- there are no longer mats to stretch on, they were removed without warning and without apology
- the hours of operation change at times which means I cannot train at all. Hours such as 7am to 5pm are terrible, and from 7am to 7pm also terrible, it's just not good enough. There are so many people that train at 5am on a regular basis that are now missing out. Refunds are not offered for the inconvenience. For those who work, it's impossible to train at this time of year with hours like this
- on 19th December 2023 I turned up at 5: 30am and the gym was not open because the staff member forgot to turn up. A car park full of patrons who can not get into their gym is not acceptable.
- equipment is often broken
- equipment is poorly placed which is dangerous and a hazard to patrons
- management are not helpful and don't return phone calls or emails
- of late, the gym does not feel like it has been cleaned properly

Overall, I'm very disappointed and wouldn't recommend this gym

Terrible experience, gym was fine but when I tried to cancel got no response on phones half the time, and when I did they wouldnt let me cancel on the phone.

Cancelled over a year ago, still being charged to this day despite numerous calls, emails and follow ups, bunch of thieves, don't go here

0/5 Worst gym. I want to freeze my account for 6weeks as I am travelling overseas.when I called they asked me to come
Directly and pay $15 to freeze my account when I went there they asked to me send my proof of travelling details after sending only they freezed my account. Group fitness Classes also only Maria and Sue are very good have to check them and go if some other are handling classes means it’s waste of going.

I love training at the crunch epping but seeing the gym full of schools kids under age of 12_14 years old makes it look very poor place and not professionnal at all and many ppl thinking to change already

The free Wifi at Crunch doesn’t work because they won’t pay the internet bill. The fitness classes take up to much space, they have a private room to train in and then in the same session move to the open space area and reserve it for 1hr, Not fair considering I’m a paying member but even if Crunch Fitness response to this horrible review, there poor management won’t do anything to improve it especially the internet

Gym is really nice. But this new management is not co-operative.
Now a days not much good trainer for fitness classes. Only Maria and Sue are good. So can’t go to gym for all days of week.
Management please try to listen to customers and try to help and support.
And please add new good instructor or increase classes of Maria and Sue.
Thanks

The equipment is placed too close to other machines.
Not 24x7. No wifi
Overall i would suggest 3-4 star.

It’s always busy. Even if you go at 7am you still can’t do weights because it’s that busy. For the price your paying it’s a tad useless because you can never use anything so your forced to use the machines. Will try different times in the future.

Very bad service. You can’t cancel via phone call, need to go to the gym for cancel the membership. Even not easy for suspension your membership, they need your medical record to suspend it. A lot of hassle, easy join, not easy to get out of it. Don’t recommended.
It always crowd, some machine like smith machine I just can’t reach for whole evening. Always have machine break down.

My daughter joined CRUNCH FITNESS, I went with her when she signed up, I'm impressed with the Gym & the friendly Staff member's, I will join myself & looking forward to it

Updated: 2022.
Local Gymner at Crunch Epping.
Excellent modern gym if you leave around Melbourne Northern suburbs, a very tidy gym, some regular people that used the gym often return their weights back which is good. Some of the regular staff are friendly, always say hi and goodbye, some might even starts with a conversation with you, others are not friendly but those are the casual ones.

Best part no one judges you what you do here in the gym as long as you do appropriate things, also the MUSIC vibe pumps you up.

Hopefully they will expand the gym in the future, but at the moment so far so good.

Very nice gym in good locality. They have almost all equipments. It's all just at $10/week (at the time of this review) with no membership fee. I enjoy exercising here. Thanks

Trying to call them many times to cancel the membership no one answer, i email them and still no ones replies back, on the client portal you have everything but no option to cancel, they just want your money.

The gym is fine, only their marketting is a total rip off. They'll get you to join for a $0 scheme, just to charge you the amount in 3 months time. And going through their terms will need to appoint a lawyer. Would not recommend this shady gym unless you dont care your spending.

It’s been 2 years almost and I love being in crunch classes. My favs are Pilates sessions here. Wish the gym timings were 24hrs. But I enjoy training here even in tight schedule, must try attending the group classes if you want to be motivated for training.

Honestly best gym! No judgement so awesome! Great atmosphere! Clean equipment! Not over crowded too often! Very nice people working there. Highly recommend!

Terrible service. Booked an appointment for 3pm. Arrived abit earlier around 2.50pm and was told to sit down at reception and in an unwelcoming way too. But eventually waited anyway for someone to come out and welcome me to the appointment. Eventually sat at reception until 3.15pm and still nobody came out to attend to me for the appointment. The receptionist at no point came out to mention anything about delays at all. No communication whatsoever. Even at 3.15pm the desk at reception was unattended. Even the receptionist disappeared from the area. I left very very disappointed and angry that my time was wasted all for nothing. After covid restrictions eased, I would like to think gyms would want more clients to join up. The lack of interest from Crunch has been so bad, it makes the other gyms much more attractive option. The management of Crunch should be ashamed such terrible service has been delivered.

I might be bias because I've got a great PT here as well, but really good facilities and range of equipment.
Staff are helpful, the regulars are encouraging and the price is really good too.