Craigieburn Superclinic

I have been a patient of Dr Keh for a few years now and I am very pleased with his work. I have had a few procedures done by Dr Keh and he has always made me feel comfortable and confident in his abilities. It’s always nerve racking but he and his nurse Tegan put me at ease. I can’t recommend them highly enough. It’s super important to get your skin check done yearly. Thanks Dr Keh and Tegan for your great care.

It’s just weird place! I saw dr I wanted to book appointment with for my daughter! And mentioned I want to get checked what his field of work now! And he said yes come in! And he was my dr just coz covid I did not see him! Apparently I can’t see him anymore! Reception won’t book it even though appointment is available! What a joke! Patient is here doctor is free! What’s the problem?

Been going here for 15+ years, Dr Philip has been mine and my family's primary GP during that time and has supported us every step of the way. The receptionists are so lovely and kind, and are always happy to see me. This clinic feels like another home to me, been through so much with them and will eternally be grateful for their support and help.

Worst clinic ever I would give zero stars. Dr kumudu does not know her job. I paid $55 for a blood test and it’s been 3 months I haven’t received my reports. And also doctors should let patients know that the e script is only valid for 24 hours. Really pathetic doctors and services. Rather then wasting time and money at this clinic we should go somewhere else. First and last time ever.

I am writing to thank your entire staff for the excellent care received during our many years of coming to your clinic. My kids had a few emergencies in the last few years and I am grateful for the care and support given by your clinic and our Dr Jahan. When you are really sick, you know how important it is to have these quality medical providers near your home. Thanks for being there. ”

One word… DIsgraceful!
Unprofessional receptionists who are clearly on the wrong career path, with absolutely no customer service skills, rude and extremely discourteous.
Let’s move onto the doctors … hit and miss there unfortunately if you can ever get an appointment and the highly qualified (best) doctors are no longer there (lucky for them not to be tainted with the same brush).
Shameful the way patients are treated with passive aggressive, condescending and abrupt behaviour. How this clinic is still in business blows my mind!
Get your med records (if they will ever release to you, that’s a battle within itself) and find another medical clinic.
Shame on you all. Doesn’t warrant a star rating but had to give at least one to post review! NIL STARS

Some good Dr's (if you can actually get an appointment) but the receptionist staff absolutely ruin it. They are plain rude, blunt and harsh. Definitely went down hill to possibly one on the worst in the area. Such a shame as we've been going there for many years.

I was previous patient, n now thy don’t take my appointment to c da doctor,
Thy don’t wanna help ……

This clinic is now by far the worst clinic I have ever been too!

I needed an emergency script for my son who is Autistic and had ADHD, I asked for a phone consultation during the week but they wouldn't let me have a phone consultation because my son hadn't been to their clinic in 6 months, I told them it will need to be a Sunday as I work odd hours and have children which they told me was fine. I made the appointment and came in. When we seen the doctor he asked my Autistic son why he wasnt looking at him when he spoke to him, I told him that he was Autistic and dosent have the social capacity to look at someone he dosent know in which he rolled his eyes and walked out of the room. When he came in I was then told they couldn't give me a repeat script because it was a Sunday and they're only operating on emergencies.

I also had an appointment for myself to get medication they had proscribed me.
Now I've lived in craigieburn for over 22 years and have been going to this clinic since it opened. They have all my records but today insisted they couldn't give me my injection because I haven't attended the clinic in nearly 12 months and that I need to go to my regular GP to get it done. When I told them that they are my regular GP, they told me they weren't taking on new patients and to go somewhere else! Yet upon arrival I witnessed someone filling in a new patient form.

This is absolutely disgusting behaviour! And I will be making a formal complaint to the medical ombudsman about this type of behaviour from professionals who are supposed to care for you and provide medical services!

Do not go to this clinic!

A few good doctors but some poor ones also. Doctor Phillip is absolutely amazing super educated he knows what he is talking about and communicates so well. Literally so appreciative to him for being my doctor for at least 4 years now

The most awful clinic don't recommend it to anybody. My family and I used to go their as their regular patients for more than 6 years, when Dr Muhammad (our family doctor) left this dirty awful clinic they stopped taking us even if it was urgent reason why? Because we are new patients really!
More than 6 years going there and we are considered new patients.

What a pathetic situation.

Sittings on hold for more than 15 minutes to someone to answer their phone. The automated tape keeps on saying book it via Easy Visit app.
Going to the app shows no Doctor in clinic.
Finally answered by someone after 20 minutes of hold and found out no appointments available for 3 weeks or something.

What a shameful situation Victorian Health System have got to.

Worst clinic. Don’t go to this clinic. The centre manager is in for money not for good service. Had a worst experience with Nizam Shah. He wouldn’t even look at my wound for a proper dressing.
Shameful and abusive behaviour for a doctor. You guys at Superclinic should be ashamed of yourself.

So they charged me 80 dollars for a call consult and the Indian doctor said I haven't been back there for more than 1 year so he can't give me any description.
I asked for a refund because they are not doing anything for me and the doctor bit rude until my partner take over the call and tell him the front didn't explain then he agreed to refund me back.

And they said they will call me back today but I haven't received any calls yet to discuss my refund.

I have been living in Australia for 8 years and always come to this clinic but this time just got me upset.

And the reason I can't go to the clinic is that I'm coughing bad and not in the suburb.

Anyway, I'm not going to waste time getting my 80 dollars refund. But won't suggest any new clients come here.

Oh, by the way, I was waiting for the doctor to give me a call when I succeed to make the appointment but they didn't call me after 30 minutes and I have to call back to tell them no one called.

Manager has no empathy and has a zero care factor. If you are going to work in this field you need empathy! Although the reception staff are very nice the lack of empahty from the manager I would not return! Save the time and go to another clinic who genuinely cares about their patients!

Tried to make a phone appointment and was told they were booked until 6pm Said that's fine, ill take that. Was told no. Had to call back at 4pm to make the appointment. She wouldn't make it for me there and then.

Very bad customer services, highly disappointed with the customer service at reception. To book one single appointment is hasle with them. In last one month is happened twice that they told us to do walk in but when we reached at clinic on the time tgey said. They didnt open the door and sent us back. Very rude staff

I have been clinic booked with Dr ……………, very rude and disrespectful, impatient, would not recommended

Had my first visit here this week and will be returning again as the staff were very professional and helpful. While in the waiting room I did observe quite a lot of 'difficult' patients requesting so many appointments (probably the same ones leaving the 1 star reviews here) and I wonder how the reception staff deal with all these people so well! The doctors were also very professional and welcoming.
Thankyou, Adam.

Don’t know what happened to Chattergy, but the dude doesn’t care anymore, this place has become one big JOKE, I’d give NO stars if there was an option.