Country Road - Doncaster

Bright and fresh, well laid out and super friendly staff especially in the homeware area with great advice.

The automated answering service is shocking. I cannot get onto a store to ask a question. Please put a human on the phones

Service there depends on who served you. Some had no idea and had to constantly ask their colleagues. Annoying esp when it’s busy.

A good store. Country Road has been around for a while. A dependable and quality clothing brand

Products sell themselves and the rating is not reflecting the products. Service can be improved. Waited 20 minutes to be served by the cashier, and she did not remove ink security tag on my jumper. Incredibly incompetent and inconvenient. Will need to make an extra trip in store to have this rectified.

My experience visiting this store today was amazing. I went in this store to just browse and see what new styles are available. I was greeted by this lovely lady Luisa. She was absolutely wonderful in her service and showed me some styles available from next week. She also went above and beyond offering me credit missed by their customer service at my next purchase and kept things I wanting to buy on my next visit. She was also really helpful to my other friends. In our conversation, I came to know that she was the manager for the section I was looking to buy things. Will absolutely be shopping here again.

Awful, cannot manage to find my package I ordered after weeks after delivery. Customer Service team awful, send me in a goose chase.

Andrew in the male section was lovely and really helpful. All the items for sale are well presented. Clean and organised dressing rooms.

Average store wrong attitude to customer loyalty by becoming member to get better price. This company doesn't want people to shop with them as we have too much information on internet without adding more

My experience at the store was first class and highly recommend visiting here for smart or casual wear. The service person who served us, Aaron, was knowledgeable, friendly, approachable and when a certain garment wasn't in stock he called around and followed up (even after we left the store!) to have another available one put aside. Will absolutely be shopping here again.

The Girl at the Counter who served me was Rude, she was also talking to another staff member and thought that was more important.

Do not answer there phone. I called 40+ times all at different times and days eventually made the trip there to exchange a broken item I received from online and they didn’t have it, the worker then said I should have called before coming…

The phone is for decorative purposes only, don't bother to call. You can see staff chit chat around but nope, not going to pick up the phone.

I always have such a pleasant shopping experience at Country Road Doncaster as all staff are really pleasant, attentive and helpful, the store layout is perfect and everything is always immaculately set out. Most importantly, the clothing is of such high quality.

Made a purchase of about $400 and was served by a rather disinterested and snooty customer service lady at the Men’s section today. She took no care at all in placing my purchases in the bag, squashed all my shirts in the bag. Pretty much borderline rude and disrespectful.

Went in to ask a couple of questions, and received a very abrupt and frankly rude response from the sale assistant. I am a frequent shopper at country road and am usually treated respectfully. However this was my first time at the Doncaster store and I won’t be returning.

I came in early on boxing day prepared for chaos whilst also understanding how stressful it can be for everyone in retail. I was met with a very dismissive and unhelpful response by one of the ladies. I really wanted to purchase some shoes however I ended up walking out due to the lack of professionalism. I felt unwelcome in the store, I hope this was just the doncaster store.