Country Road

The worst service. I was in the changing room and needed a different size. Asked for help and the staff replied, “You are welcome to help yourself to it. ” Zero service and what’s worst, I was with my 3 month old in a pram and that would mean I have to take the lift instead of the stairs to get it on my own. But isn’t it part of her job to assist? Shrugs v poor.

Pretty horrible to place the childrens section at the back of the store where mothers have to carry their prams up steps and risk injury just to be able to shop at your store.can’t imagine this being wheelchair accessible either.

In my 15 minutes at the store, I watched 5 other mothers lifting their prams as I was wondering if there was an alternative way to getting up after injuring my knee.

So after waiting almost a year for the new men's jeans to arrive in store today I finally bought a pair and took them home to my hubby who at first was so happy that they were back in stock (as they were out of stock for months due to changing suppliers).
Well let me tell you how obvious it is that they have changed suppliers.the quality is no where near the quality of the previous jeans we purchased. The detail is just not there. The embroidery on the label has gone. They have cut back on one stud on the coin pocket. The quality of denim is not the same it's thinner and feels cheap. This is very very disappointing as the price has also gone up to $199. I think I paid about $160 for the last pair. Last pair made in Bangladesh the new pair made in Vietnam.
Unfortunately we will no longer be buying these jeans ever again as I feel there are much better quality options on the market for the price and cheaper. In the pictures I've posted the old ones are on the left the new ones are on the right.

Why have a phone line if you aren’t going to answer! Super annoying & totally unprofessional!

Really bad customer service at the cashier, the staff forgot to remove the anti-theft device, only found out when I arrived home, so I had to go back to the store again to remove it, but the staff at the counter treated me like a theft and did not even apologise for the inconvenience caused. Will never go to that store ever again!

They have taken away a ramp for prams to get up.
Instead installed a mini lift that takes one pram and 10 mins to go up and down.

We had 3 prams so ended up having to help each other carry our prams up and down the stairs.

Aesthetics obviously means more to Country Road than practicability.

Overcharged me, were completely unapologetic tried to refuse to refund me the overcharge until I (politely) showed the staff member the consumer law showing them they have to give me the overcharge back. Once she realised she was in the wrong she was so rude despite me being quite polite. Basically threw a pen and receipt at me. Maybe needs some training on her attitude.

Editing to add they’ve also given my click and collect away to some random, what a joke. Your staff need some serious training.

Absolutely disgraceful.
1 star is far too much.
Did not get acknowledged at all, even if the assistants saw us in our eyes.
When walking pass us in tight space did not even day 'excuse me'.
Have absolutely zero mannerism and customer service.
Kudos to management for allowing such toxic culture.

I frequently visit this store and am never acknowledged by staff and can never get any help. Paying for my things is always a weird experience because the staff never friendly and are always having conversations between each other during my transaction.

Poor customer service where the sales assistance didn’t even finish listening to my question and said she have no idea! Didn’t even offer to help with anything. The worst!

Your new model of no phones at stores is the most ridiculous thing I have ever heard. Apparently to provide better customer service. What a joke. At least say so on a message. Or get rid of the phone number all together. Why advertise it on-line but don’t answer it?

Just wanted to say how wonderful it was to be looked after and styled by
Phorn Pen today, this lady truly is a massive asset to Country Road and I can't wait to come back again! Very rare to find staff like this.
Thanks again Phorn

Also like to thank Kristi at pos she helped me work out the best way to maximise on your current sale! Much appreciated

Girls are nice, and went above and beyond to help me find a size. Great quality dress and i love the style!

A beautiful store to shop in, very attentive and helpful staff, always willing and nothing is a bother. Love coming here!

The reason for the stars I have given comes solely down to a particular employee named Joanne! She was so friendly.helpful and kind. She went above and beyond her duties to assist me in store and had excellent, genuine customer service. I believe she is a real asset to the Chadstone team. I had to get her name as I left the store so that I could commend her to the appropriate personnel as her efforts made my hectic Christmas time much less chaotic and all of these months later- I still remember this positive experience.
Some staff weren’t so helpful.

Very happy with the service at Chadstone, one time I was served by two lovely gents in the men’s section even though I was waiting in the main section and didn’t need any men’s items they were still eager to assist, also been in other times and staff members are always very helpful and friendly.
The store has a calm and nice energy.

I bought a beautiful shirt from the shop, however, I had to line up twice to pay. First time for 5 minutes then after the staff found the right size shirt for us, I had to line up again for another 15 min to pay. It was such waste of time and disappointing service.

Great range of clothes. Staff are friendly especially in the children's wear department.
Need a ramp for prams rather than the elevator

Such a rip off. Go to any other store and you find the same items at half the price. Try to sell/ advertise clothing as high quality, cultural setting items but in actual fact is a massive rip off of other brands. Never going back.

Country Road Chadstone is an amazing store and the staff members are very friendly. The ambience and vibes are super good