Core 24 Somerville Health & Fitness Gym

Excellent. I went to enrol grandson and they were excellent. Cost was a relief as I expected it to be more expensive.

OK place for a swimming lesson. But they don't appear to heat the water. I have seen the young kids shiver through their lessons. As winter comes along.

Great gym but doesn't have as much equipment as the other Core gyms in Towerhill and Frankston. The size of the swimming pool makes up for the equipment though. Highly recommended!

Very disappointed in this facility, I noticed when the pool first opened back up after lockdown that there was an issue with the floor tiles in the 25m pool. I know that the staff, manager and owner of the facility have been made aware of this and months later it still hasn’t been fixed but is actually continuing to worsen. Although the staff and manager have done all they can do to minimise the hazard the owner hasn’t done anything to actually fix this. I have witnessed another member slice their foot. That shouldn’t have happened. To the owner of the core facilities, fix this now, properly. We pay in our memberships for maintenance and you have not upheld the standards. I will not hesitate in taking this further if needed.

My kids have been swimming at this pool for the past 8years. The swimming staff are fantastic! When CORE 24 took over ownership (almost 3 years ago) I'm so grateful they kept the Aquatic Ed staff on as the new staff they put on the front desk don't seem to care at all about customer service. This morning was the first time I was actually acknowledged from the front desk staff when walking into the centre. Especially when I'm in twice a week for different children's lessons, it's sad it's taken this many years/visits to even get a smile upon entry.

My kids have been swimming at YMCA for around fours and I no issues with staff and the way the swimming have been run. So when Core24 took over the standards have dropped considerably. Three months ago at the change over no one at reception advised me that I had to fill out new paperwork. I asked the girl on the reception if I needed to to anything and she told me not to worry as my information would roll over. So three weeks ago the swim teacher in charged as me to fill out new paperwork in which I did. Once completing the paperwork I was asked to pay $300 outstanding balance in which I said "Not my problem". They told me that they tried to contact me over a three month period in which they hadn't. I told them they could have spoken to to me at the earliest on a Saturday morning in which no one tried to. I even put a letter in to say that I wouldn't pay the outstanding amount for one child in which they hadn't been charging. So yesterday I was charged $300 and no one from Core24 management spoke to me about the letter. Core24 Management and receptionists are the worst as no one would take responsibility for not doing their job properly over the last three months. I wouldn't recommend Core24 to anyone.

I have been going to somerville core for 6+ months now and it has been amazing, the staff are always talkative and cheerful. The gym is very nice too, weights are always in place and though the size isn’t as big as say the frankston gyms as of now it has well more than everything you will need.also renovations and improvements are pretty regular

Not happy that the cleaning spray and paper towel have been removed from the gym area. Most people do not bring a towel and I do not want to use my towel that I use to wipe my face on the equipment.

Absolutely love this club! The staff are beautiful. Always there to help with anything. The changing over went as well as it possibly can as I gather the Y made it rather difficult, however the girls handled it fine all things considering. I noticed a few “angry” Y members but those obviously had no idea of how the system works. I am glad I stuck through it and am now excited to see the gym once the renovations are done.
Thank you Core 24 team for always being pleasant and always having smiles as we walk in.

My daughter was attending swimming lessons when it was YMCA, as did my 2 other children. Ever since changing to core 24 the class size has increased to 8 kids! The kids are spending more time standing in the water than actually swimming. Teachers are all over the place and different every week. Unfortunately after attending with my children for the past 7 years I have now cancelled and will go somewhere else. Also the staff are pretty slack. Instead of greeting members they are sitting on their phones or eating food at the front desk. Very unprofessional!

Have been attending Core 24 for the last month for the use of the gym facilities and so far I am loving it. Grateful that the group classes are held away from the main gym area allowing access to all the equipment. Bathroom facilities are great - Big Showers etc. Staff have all been great too friendly helpful etc. Keep up the great work.

Transition to core 24 has been horrible. Having major difficulty cancelling membership with staff not calling back, and no way to cancel unless going in to the gym even though I now live over an hour away. Not happy.