Commercial Road Medical Centre

They saw my sick baby today at short notice when nobody else would squeeze us in. Staff and doctor were friendly and accommodating. Thanks a lot!

The doctors are very good. The staff are friendly. Yes, they sometimes run behind time but show me a clinic that ALWAYS runs on time. 10/10

Doctors are good and professional, especially Dr. Ranil who's very friendly to me and my kids every time we visited him. Maybe the receptionist (chubby lady) is not quite very good. We still put Dr. Ranil as our GP even though we moved a couple of years ago. It's not easy to find a nice and professional GP.

Receptionist are too rude, I rang the reception to book an appointment they didn't attent the call, then I been to the clinic and rang from the outside of the clinic, I saw receptionist hanging up the calls, recommend to change the receptionists, but doctors are great there

Not satisfied here since the pandemic kicked in. The phones ring out generally everytime you want to book an appointment and when you do and you query why they do not answer the phone they retort with "We are busy". The online app used now is a nightmare and doesn't work at the besy of times. The previous one they had was far simpler to use.
I have seen the recpetionist let the phone keep ringing when there was only 1 patient in the entire clinic. It is a shame as the GP I actually had was good.

Rang me the MORNING of my appointment and informed me that they don't know how I made a booking with them because they clearly can't help me, no apology just blameshifting their problem onto me. Person in charge unavailable for comment. I literally made a new appointment immediately at a new clinic after putting down the phone with the rude lady I spoke to. Do not recommend at all.

Be aware, if your child is under age or has special needs, the chubby, Brown hair receptionist requested the child must wait inside and the parent/carer was told she must wait outside. Ther mother said no, she is waiting with child, due to her child's extreme anxiety. Because they wouldn't allow the mother as the primary carer of her special needs under age child to remain with her, they both needed to wait outside. While they were waiting, they watched and waited outside in the carpark sitting on the curb while at least 4 other patients walked in and took their seats ahead of her child. Eventually, after approx 20 mins, the mum popped her head into the reception area to advise the receptionist that they were still waiting. The same receptionist told her again, the child can wait inside, but the mother must wait outside.
So as there were 3 spare seats (2 when they when they first arrived), the mother said again, my child is a minor, I am staying with her. They just walked over and sat down. The receptionist then said, if anyone else arrives, the mother must wait outside. Shortly thereafter, another adult and child arrived. The mother was advised again she must wait outside. She refused because her child is a minor and they cannot do a procedure on a minor with a Disability with out the mother's consent or without her presence. The mother could see how anxious/distressed the minor was becoming and due to her disabilities, she was unable to leave her daughter and stood next to her while her daughter sat down. There was another male ahead of us that said to the mother, I passed you waiting outside, you're ahead of me, so you can have my seat while I wait outside.
This receptionist didn't reply after both adults went outside.
This was an extremely traumatic experience for mother and daughter. Mother is receiving chemo etc as well as caring for 3 additional needs children.
This unkind, unprofessional woman needs to be taught how to treat patients.

I love going here. Charitha is a wonderful and caring Doctor, who has got to the bottom of issues I have been having for over 30 years and I now finally have a diagnosis. She also has been wonderful for my daughter. We used to see her at another clinic and moved here when she moved clinics a few years ago. I would, and have highly recommend her. I have seen other doctors at the clinic, when she was not available, and they have all been lovely too. They even fit my granddaughter in at short notice, when I picked her up from daycare after an injury.
I had issues with the hospital not getting a scan from the radiologist, even though they sent it several times, so the clinic had me get them to send to them as well, then they sent it to the hospital with another copy of my referral, and the hospital got that copy. Nothing is ever too much trouble.

Great clinic, doctors are very understanding, receptionists are easy to deal with. Sometimes there is a wait to certain doctors but well worth the wait.

Dont go here. Booked in for a licence review (happens annually) was told by Dr Dunne that the government or police were after me and that he couldnt complete. Ive been having this done each year for 15 years. Not sure what he was trying to achieve other than scaremongering. What a waste of my time and energy, and what a poor experience. Avoid avoid avoid!

Dr Charita is the most loving and caring doctor. If it wasn't for her and her hubby I'd change doctors due to the fact the lady receptionist was rude, unhelpful and hung up the phone twice and found my referral something to laugh at

I always feel safe and comfortable at this GP, doctors show care and compassion. Would recommend.

Hands down the best GP Clinic I have been to. Receptionists are friendly and helpful. I have seen all three doctors and I find them really good. I have been to many random clinics and find doctors here spend more time with you and listen to you. I have been seeing both Dr Ranil and Dr Charitha for years and I have never had any issues with them. Highly recommend them!

Always running late. Never let you know when you arrive that they are behind so you are Sat there for ages wondering how many more people you will watch go in before it's finally your turn.
Doctors don't listen to patients. Will not go back

After a work place accident, I was promptly fitted in, seen too and stitched back together. Then, they kept an eye on me for the following week to ensure everything was ok. Highly recommended, 10/10

Doctors don’t show up for work, receptionists are also missing in action. If anyone finds them please let me know, I’d love to finally get checked out.wouldn’t wanna be dying.

Michelle at pathology is very kind and accommodating. Dr Charitha and Dr Ranil are very thorough and supportive - highly recommend them.

These doctors are very professional and very friendly. I'm glad to have a such a doctor like Charitha. She is very lovely and caring lady. Haven't seen a doctors like her before. They got bulk bulling service and pathology at next door. This locations has heaps of parking too.

After my experience at this medical centre I will never be going back there and urge everyone else not to go there either. Highly unprofessional, after being told a test would be bulk billed I was then footed with a $145 bill which is non rebatable, when I spoke to the staff they told me they would take care of it for me. A month later I'm told by the pathology centre that I have 14 days to pay the bill before legal action is taken. Not only did they not take care of it for me, they never even told me that they had no success and now I need to pay for a bill within a week when I have no income and a sick baby to take care of. Disgraceful service, stay away from that place.