Collingwood Leisure Centre

Tonight I took my client who I provide disability care for to the swimming pool. The whole swimming pool was suddenly closed since a child had pooed. My client who has a severe intellectual disability and autism was unable to understand that the pool was closed. Knowing my client very well, I was slowly leading her out of the pool, as rushing these processes can cause her to panic. It was evident to the lifeguards that this is what I was doing and they were on board in assisting me. However, the older manager of the facility interrupted me and questioned whether I understood the health and safety hazard of my client swimming at this time. Whilst I explained my client's disability and that I am doing my best, he showed very little understanding. It was very ironic to me that he would question me on my understanding of health and safety at that time, when it is evident that he had absolutely no understanding of how a disability can impact the way people behave and react in situations like this. As the manager of a facility that claims to be suitable for people of 'all abilities, ages and backgrounds', I believe it is important he educates himself on disabilities.or maybe just shows a little common sense to read and handle situations better. Nevertheless, thank you to the wonderful lifeguards who were kind and helpful.

Excellent gym facilities, hygiene, and super friendly staff:). A very welcoming environment for helping me get into going to a gym properly for the first time ever!

Fantastic Gym and Pool with super friendly staff, such as Kerri, who even remember your name!

The swim teachers are wonderful. Particularly Luci. Unfortunately, the reception staff let the whole place down by being brash and rude to customers. Have gone elsewhere.

DO NOT trust any reviews about this place! Worst pools I’ve ever been to. They’ve only got 2 small indoor pools and today - most days kids pool is closed for no reason. No lanes free to swim. There’s only 1 lane available for free swim. Pathetic and a waste of time and money. Also they don’t even have a canteen and only sell ice blocks? ! This place needs a massive upgrade or should just shut down. NO outdoor pools yet there’s so much space for one or 3 zzzzz never again.

Swimming lessons are great here with a focus on technique. Not a huge complex, thus lanes are shared between lessons, aqua play and casual lap swimmers, but very clean and a pleasant centre overall with nice staff who are willing to help. Always a good experience.

Never any lanes free. The website says there are lanes free but you show up and they’re like ‘sorry heaps of swimming lessons’. Part of the complete mismanagement by the Yarra city council of both the tennis courts and swimming clubs. Completely profit driven

First rate swimming pool. Great staff. Good children swimming lessons too. Clean and well looked after. Recommended public facility.

Not satisfied with the staff, went to buy the swimming goggles today after bought but the staff called out you can't open it before you buy. But there is no example for me to clarify if the item is fit or not.
How is this rule set?

It takes 30 mins plus waiting on phone before anyone bothers to answer
Haven't updated any new information

Excellent clean and cool facility. Staff are very helpful and patient in explanations of exercises. Highly recommended

Great gym if you live local and enjoy swimming and working out however incredibly overpriced and the service is terrible. On weekends you can often be left waiting for staff to unlock doors past the opening time.

I've been a regular gym-goer for here for a few months and have nothing but positive things to say about this place. With clean and adequate facilities, I am still able to find a treadmill or weight at the busiest of times, along with very friendly staff and convenient lockers to place my gym bag. To top it all off, the gym rates are also exceptionally cheap. I recommend this place.

Be careful if you pay for a full term of swimming lessons and you are unhappy with the facilities, you will not be issued a refund.
My 16 month old son and I had swimming lessons at Richmond. There was only one accessible changeroom when we were attending, the other changeroom is down a set of stairs, not easy to drag a pram up and down. After his swimming lesson we had to wait for at least 15 minutes to be able to get access to the accessible changeroom only to have an an able body person walk out. The staff didn't seem to want to do anything about this. I changed classes to Collingwood instead.
Two of the last three swimming lessons there has been a lack of hot water at Collingwood. The first time there was no hot water, we were given fair warning and told that the water is warming up and it just needed a bit of time. Cool.we were warned and by the time the lesson was finished the shower was at least warmer than the pool.
Yesterday, completely different story. There was no warning, the pool water was cooler than normal, in factost of the kids were shivering during the lesson when it came the to sit on the wall or mat. Jumped out at the end of the lesson to warm up and the pool side showers were freezing. Run to one of the change rooms so I can warm my son up and there is no hot water. Spoke to someone who exited the other change room and there was no hot water there either.
I called the council this afternoon asking if I can cancel the rest of the term and get a refund. They advised that as part of the terms and conditions I signed that they can't do that. They also said that there was plenty of hot water there today.not sure how that is helpful. I guess that providing functional facilities is not part of the terms and conditions, and I could turn up to swim in a drained pool and not have a leg to stand on.
My advice would be pay as you go because if the council don't uphold their end of the bargain then it's easier for you to get out.

Great indoor pool. Good location - easy to access. Can get very hot in Summer - but perfect for Winter.

Great staff and nice facilities but pool could really be a bit warmer and spa and sauna are definitely in need of an update

Excellent gym with swimming pool, disabled pool with wheelchair facility. Full range of gym equipment and friendly staff to help you with your needs

Often crowded and constant renovations for the last few months. Lots of empty outdoor unused space - can you please put in an outdoor pool already?

Fabulous facility. I was teaching a yoga class there this morning for 24 people. Great parking options.

Reasonable membership prices. Gym is quite small and can get very busy, sometimes hard to use the equipment you want to.