cohealth Collingwood

The podiatrist I saw is a treasure, always does brilliantly at keeping my feet in good shape.

Very difficult to get an appointment at this clinic. Generally can't see a doctor on any given day; you must make an appointment, which is usually for the following week.

Over my four or so years of time with this practice I have never received anything but respect, compassion understanding and helpful assistance.
I'm so very happy to have these doctors and pharmacists around me.you don't know how much I value it

I called to try to book a gp appointment and was put on hold mid conversation at least x 4 times and transferred to x 4 different people, so I had to keep repeating what I was calling for. I hung up after being put on hold without even being told I was going to be put on hold for the last time. If these people cannot manage their phonelines, how can I trust with my health. Terrible.

Had doctors appointment today see Dr. Franziska Levin, she was super helpful about well-being and sign paperwork for my job network to start going to work. I am very happy now I would like her be my full time doctor have so much trust and faith looking forward seeing her soon. Thank you for your help Franziska:)

The best Cohealth branch ever! Great staff and place, with no discrimination, no bully, no unfriendliness and no helplessness. Compared to other Cohealth clinics, it is a paradise. I will never attend any services from other Cohealth clinics, after I realize how wonderful here is.

For covid19 test
All staffs are very helpful and kind. But
If you have other choices please go somewhere else, i have been waiting my covid results since 31 December 2021 till now (7 Jan 22) i’m still waiting my results it’s over a week.

11 of my friends and fam have had pcr tests here between 4 and 6 days ago and NOT ONE PERSON has received their result. WHAT is going on? This affects everyone in our community. One of my friends is very sick and not receiving proper care or monitoring because her (now day 5) delay has resulted in her symptoms being completely gaslit

3 January, l went to covid testing 3 different places all closed, 1 more at Clayton waited for 1 hr in the car, after that they said we are closed try somewhere else.
So l came to Collingwood cohealth testing site, 1,5 hr waited for testing and l did. All staff were very friendly. Thank you so much. So busy and good management.

Best place ever, they have there own pharmacy and I have to say never have I experienced such friendly staff, I will miss them when I move

Offers a good service regarding GP's. However very hard to make a booking. Trying to get an appointment with a regular GP who I see regularly has a waiting period of at least 2 weeks for a booking. Also this service is not accepting new clients at this present time, due to lack of Doctors, which is probably a good thing considering the wait times for appointments for current clients.

Today, after 324 cases, the highest number since last year, I arrived at Cohealth at 4: 12 pm to get tested as I work in essential service and have symptoms. For my surprise, they didn’t allow me to get tested and sent me home. The girl monitoring the queue said that the staff couldn’t get any more people. But In their website, the working hours is until 4h30 pm. They should change that if they don’t accept people after 4. It’s revolting that, in the worst day of the pandemic this year, the health professionals didn’t want to test an essential worker. Very disappointing

This is a review of the covid testing station located here: organisation of online form could be better to remove the need for additional questions once on site. Friendly staff, but long line outside. Happy it wasn't raining.

Very polite and helpful. So all customers/patients should also be polite and show respect and all will be good for everyone.

I attended this centre to get my covid vaccine. The staff were very pleasant, very organised and absolutely on time. Excellent.

I attended Cohealth Collingwood for an Astra Zeneca Covid vaccination and was very impressed with each of the 4 members of the Cohealth team that spoke with me. All were welcoming, knowledgeable, courteous and caring.
The online appointment booking was simple and availability of appointments almost immediate.
This community health centre exceeded the standards of all previous clinics that I have attended.

I believe Dr Jessie Johnson was very helpful - based up on my 3-4 exchanges with her (one initial assessment and 2-3 written exchanges/ path lab forms and referrals for my management- great attention to all detail). She wasn't afraid to recognise limitations within our session and follow up after in her own time (for example what the best options for referrals to other practitioners would be). Unfortunately she only works limited hours at this clinic (I think only a half day Friday?) - but she definitely puts in out of hours effort to ensure her patients are safely and best managed.

Reception - Can be on hold on the phone to reception for long periods - so it's easier to drop in if you live nearby for any queries! Reception are friendly and quite efficient with a complex range of patients coming in.

Bookings - can be almost impossible to get same day bookings and you need to have a double session initial assessment before attending the clinic so I advise you do this ahead of time before being unwell - so in the case of becoming unwell you are able to visit!

Path lab - on site - very handy and the phlebotomists are skilled, efficient and friendly.

Practice - is clean, bright, very spacious, play area for children. Easy to get a park directly out the front and accessible directly off Hoddle street via service road. No "out of hours" bookings available. Rebates and cost of sessions are at lower end of scale!

Pharmacy- on site - I haven't utilised so cannot comment on this but may be handy for some patients.

I would recommend this clinic but be mindful of the points I made above!

Doctor Jacinta O'Niell is lovely. I recommend her.
The reception staff on the other hand are incompetent, and their level of professionalism leaves a lot to be desired.communication is in need of real improvement, I actually thought they were volunteers.for example, breaking the conversation repeatedly on the telephone to talk to other people whilst i'm on the end of the line attempting to make an appointment, and putting me on hold abruptly without warning me at least first. It isn't a great first impression, but it's a pattern that I experience upon every contact I have with Cohealth.

A wonderful service. The staff are totally committed to their clients and to ensuring the highest quality medical and allied health assistance to all. It's disturbing that there are some clients who do not behave in a respectful way towards the staff or to this high quality facility that provides free health care to so many.

Men are made to wait for at least 30min, while women as seen to promptly. Sexist place.
Receptionists are not shy about this practice