Chemist Warehouse Tunstall Square

Visited at 8am on 23rd of Dec- I have no idea how the young bloke at the counter is hired. Couldn’t care less and super unfriendly attitude. When I head to the counter, not even a hello, scanned my items, push it to me and silence. Not expecting a conversation, just basic human decency.

My experience was very positive. Scarce COVID anti vitals for a near 95 year old put aside immediately after a phone call and then dispensed quickly too so I could get back quickly to the patient. All done so efficiently and politely. Brilliant service from this store today. Bravo

Terrible wait time for antibiotic. It took 30 min though I was advised it’d be 15 when I handed the prescription. The worst of all is the staff don’t care… they claim to be busy. Never again at this pharmacy.

The pharmacist called Jenn was so rude and unprofessional. She walked away when I still asked questions. But there was no other customers waiting. Obviously she needed go back and continue to chat her colleagues about gossips rather than provide customer services at her work time!

When I've been here, there's always a queue for prescriptions, always a queue for to pay

The last couple of times I've been here, the staff have been rude, wound up and shoot in attitude, possibly ad a result of being busy and understaffed

Went to this store for buying a jar of cream today. Found some dirt on its package box and someone opened & used the cream. Asked staff to get a new one, but she told me that one was the last one and wanted me to take it. Are you serious? It is hygiene problem, ok! That cream costs around $40 and now we still have covid. I can't see anything they are protecting their customers.

The team members are very friendly and informative. Thank you for offering me a free blood pressure check when I was Terribly ill.

Have been customer here for 5 years and the staff is fab… so helpful they give honest suggestions. Amazing chemist

Bad and rude staff. Inconsistency when it comes to buying medication. One day you’re told you can’t buy 2 of a medication you need, even though it’s under doctors instructions, the next day it’s not a problem and they don’t even ask. Counter staff always asking intimate questions that have been discussed with mine and my girlfriends GP previously, completely inappropriate for counter staff to ask and over stepping their bounds.

Chemist warehouse is generally good, this one seems to be full of people who are untrained.

There’s one young guy here in particular who is exceptionally creepy with inappropriate questions.

Go over to Doncaster instead if you can.

Takes forever for prescriptions to be ready.
Waited almost half hour for two medications!
They give you a buzz to hold so when your medications are ready to go and grab it. Mine never buzzed! The security guy was very kind and helpful he started looking for my medications to see if it’s ready to give me so I can leave.

I put all my prescription through there Chemiswarehouse App because they advertise it as a way of getting your prescriptions quicker. The problem is not the App, its when you go to pick up the prescription the next day, your left waiting, just to pick up a script. It takes a staff member less than a minute to locate my dispensed prescription on the shelf & pass it to me.
If they dont improve on their service, Im going elsewhere.
All they need to do it, put a sign up, "dispensed prescriptions via App" on one side of the counter and on the other side of the counter, put, "dispensed prescriptions in store ", they can filter out the customers that are there to pick up a dispensed prescription via there App, and leave.
Grrrr

Appalling service. I appreciate increased workloads and complexity associated with COVID, but I'm not sure how much longer they can use that excuse to simply cover up inept customer service.

Great service tonight from a young man Jake who went above & beyond to find an item missing from the shelf. This one is a keeper boss!

Time management needs improvement. An elderly gentleman was trying to explain this at the service desk who was met with rudeness.

Maybe hire an extra pharmacist to assist during busier hours?

They need more staff in this store. It took me 45 mins from walking into the store to departure to get 1 prescription filled.
Incredibly slow service.

Unfriendly and arrogant pharmacists I have seen in any chemist warehouse I been to. Multiple occasions, they made us to wait in the prescription counter for at least 30 minutes. I would recommend you to go here only if you have an hour to spend. On the bright side, quite big store and store assistants are good.

This used to be quite a small store, like the one further west on Doncaster Road. Now enlarged substantially, one of the largest Chemist Warehouses I've been in. Brightly lit, knowledgeable, (mostly), staff, clear price labels with large labels that are easier to read with my dodgy eyes. Very competitive pricing. Only issue, like all Chemist Warehouses, is the aisles are very narrow, and now, with social distancing, it's tricky to keep apart from others when it's busy.

Slow and rude staffs.
Take 35 minutes for a prescription of 2 sheets of pills.
Never go back to chemist warehouse.

We went here just because it was on the way home for us.

There is another Chemist Warehouse about 2km away and much better in terms of shop condition and staff friendliness.

Parking here is not the best as it is very crowded from visitors.

Very poor service. On 2 separate occasions I have dropped in to get 2 scripts filled and they end up only filling one. The wait time is ridiculous generally 30 minutes no matter what time of the day you go there. They are often out of stock of the medications we require, which are common. They refused to fill one script because they said I was 5 days early! They were also very rude about it. They said I had to come back, talk about telling you to go elsewhere, which I did and it was filled immediately at a non Chemist Warehouse.