Chemist Discount Centre Craigieburn - 24 Hour Supercare Pharmacy and Compounding

Zero Stars. Profoundly dissatisfied with the level of service provided by the late night pharmacist who refused to disclose her name after I questioned her credentials. I have made an official complaint about to management and AHPRA.

Don't bother no o e actually works there there just there for loo, so. Waited 35 minutes for a prescription when I dropped it off told 10 mine. When I returned after 20 mins told another 15 mine. When I asked what happened she said it's 15 mine I told you OK. And all other staff chatting in corner with the xhemist doctor

Amazing staff, service & attention to detail! Served by Huss, what a legend! You can see the friendly staff here & leave with great knowledge and a helpful purchase! Highly recommend!

Went to the chemist and heads up to sarah, best worker and always so happy, 100% recommend her service

I walked in and I was in so much pain for my right shoulder and I didn’t know what to get so the pain can go away temporarily so I asked one of the staff members his name was HUSS I’m pretty sure and he straight away took me to the Voltaren osteo 12 hour relief gel and I bought it having so much trust in him I went home and my girlfriend out in on my shoulder and it took about 30 minutes before the pain started to fade away and I could finally sleep at night I tried going back to thank him so much but didn’t see him anyways I just wanted to thank him so much for the help and if anyone has any inquiries go to HUSS OR ULCAY as I have also has past good experiences with ULCAY so thank you so much

Efficient and very helpful pharmacists even during busy times. A special shout-out to Haaya with her enthusiasm, bubbly personality and her contagious smile. She is an asset to that pharmacy.

OJ is the best customer service person you could have in a chemist thank you very much your the best 10 out of 10 customer service

Staff are always asking if help is required.
Not everyone would appreciate it but as far as customer service goes, this place is great

Came in today to purchase few items and received excellent customer service by Olcay! Beautiful Staff

The two times i’ve been there it has been horrible. First time i went was a day before my flight to get some phenergan to calm me down. (something my paediatrician recommended) The pharmacist told me he couldn’t give it to me because there was a red dot on my name in his system saying i’ve taken it too much? This was the first time i’d ever been to this pharmacy and the last time i had gotten phenergan would have been months ago from Chemist Warehouse since one bottle can last me awhile. The second time i went here was last week to get some Restavit and the pharmacist did give it to me but told me next time i need a prescription. I’ve worked in pharmacy and know this is all complete nonsense.

They have everything I need, they have all my medication, and the great thing about it is they are open until late night so if I can’t go in the morning to the pharmacy then I can just go at night and pick whatever I need up. I’ve never had any any issue with chemist, warehouse and all my experiences have been awesome like always.

Turina at chemist store was super helpful and friendly in helping me choose the right medicine. Her expertise and kindness made a big difference in my experience! Best drug store in craigieburn! The staff is professional and friendly

Best pharmacy in Craigieburn! The staff and pharmacists are very kind and friendly. They were professional with their work and very helpful. This pharmacy even provides all medications and has a variety of products. I highly recommend coming to this pharmacy

Huss provided great customer service, was very helpful, took the time to help assist with finding the prescription as he was very fast, effective, and efficient. Amazing experience I will be collecting my scripts from this pharmacy from now on. Thank you!

! I WOULD GIVE NO STARS IF I COULD!

Worst pharmacy I have ever used, horrible customer service, wouldn’t recommend them at all. I was on holidays from Sydney, and I forgot my medication and after driving for 12 hours and I was extremely tired this pharmacy was very unpleasant, even after explaining my situation.

I had an email with my script attached from my regular pharmacy sent to my personal emails, and you could clearly see the pharmacy email which it was sent from, but the lady with black curly hair and red glasses wouldn’t accept the email from my phone and made me call my pharmacy to get them to send the script to their pharmacy email address.

I then organised for my script to be emailed to this pharmacy from my regular pharmacy I normally use and the lady with black curly hair and red glasses (I didn't see a name tag) was so rude about it, like it was a total inconvenience to her and ‘told’ me to 'take a seat she has other customers’ which was fine, but she only had 1x customer.

Meanwhile I overheard her conversation with that customer, and I was disgusted on how she was talking to him, she was very unhelpful and extremely rude with him also.

After 20 mins of me waiting I asked the lady if they have received the email from my pharmacy yet, she replied ‘no take a seat’ and pointed to the seats. I then called my pharmacy and they said they sent it over 10 mins ago and the pharmacy I was at should have received it already.

I then asked the lady for their fax number, thinking this would speed the process up as I needed my medication and I had driven 12 hours and was extremely tired.

The lady gave me the fax number and said ‘there you go now take a seat’ and pointed again to the seats.

After another 30 mins I got up to ask if she received the fax yet, she replied 'I can’t check I have customers now take a seat’ and pointed to the seats again, but she didn’t have any customers at the time, she was to busy talking with another staff member.

After another 10 mins the other staff member finally filled my script but it took for me to ask once again how long it will be as I was tired from my 12-hour drive.

Overall worst customer service, unfriendly and cold.

I am adding to this review due to the response from management.

If being rude and telling customers to ‘take a seat or the scripts will take longer’ is effective customer service, then we are all in shock on how customer service should be. There is nothing complex about filling a script, it wasn’t psychotropic medication which needs approval, it was a stand script. If filling a normal script is complexed than your business should have provided training to your staff that way, it wasn’t deemed as complexed.

Thank you so much for looking into my file and deeming a standard script as ‘complexed’ just to get out of having poor customer service. Lucky for me I don’t live in the area to be stuck having to use your service again and get treated as poorly as I did.

Just a tip – if you treat all your customers poorly then you will find, customers will find another business to go to, that has well trained staff to fill their medication needs.

Hussein is a very knowledgeable person, very welcoming, answered all my questions talks like a doctor

I really love the service…Especially Jamila makes us so comfortable that we were able to share our problem. Will really recommend to our friends if they need any advise…

The staff are fantastic, helpful, knowledgeable and always treat you as if you are the most important person to them

Amazing service. And very friendly customer service. Finally found a pharmacy to be my regular that is passionate about their customers. Best of all it's so much easier to get my scripts after a late night shift because they are 24 hours.

Ghaith the pharmacist and Olcay the tech helped me to manage to get my prescription from emergency dr and that was really helpful, thanks to the friendly members of cdc pharmacy