Charles Rose Jewellers

Very good at the sales experience. But despite the promised lifetime service support (e.g. Re-applying the brushed finish to an area after it has gone smooth with time, cleanings, repairs etc.) - in practise they immediately clamped down to 'will only service if a fault is noted shortly after sale according to our statutory obligations' when we actually enquired about re-setting the stones in a poorly made ring, where most have fallen out.

They talk the talk, but they don't walk the walk when it comes to service.

EDIT - management reached out and admitted their initial response was very poorly handled and 'indicated an avoidance of responsibility'. They were of course a lot more reasonable & welcoming at that point, but they still couldn't quite actually bring themselves to simply offer to repair the poorly made ring, even after their admitted initially poor response. You would think after acknowledging the problem, they might see fit to offer a concrete solution to make up for that, but apparently not.

We decided we'd spent enough time on this and went instead to a friendly local jeweller (Valoren in Ascot Vale) - who made the simple repairs for the grand sum of. $15.

Amazing customer service and super helpful as I had no idea what I was looking for in the beginning.
Andrew helped me create the perfect custom engagement ring

Dealing with Andrew at Charles Rose was such a pleasant customer experience, they custom made my sons christening white gold cross necklace which turned out perfect. Every interaction has been seamless we’ve purchased a few special pieces from Charles Rose quality and finish and after service has been on point each and every time 10/10

Exceptional after sales service. The quality shows with the ring still looking as good as the date it was bought 16 years ago. A+

Charles Rose is the best jewelers in the business there products and service is second to none

Charles Rose and specifically Andrew at the Bourke Street store have been fantastic! The customer service and communication was outstanding! We purchased my engagement ring from Charles Rose in March 2021 and have recently returned for my wedding band. Their craftsmanship is unrivaled, and the rings we selected were handmade in store.
Andrew worked with me to find a wedding band that would compliment my engagement ring and I love them! If you’re thinking about purchasing from Charles Rose I cannot recommend them highly enough!

Andrew has now helped my wife and I, my sister and her partner and my parents with wedding bands and engagement rings.

He is always so helpful and kind. Thank you Andrew!

I have been a long time client of Charles Rose and my experience has been nothing short of exceptional.
When I step into the showroom I know I am going to receive excellent service and will be getting a good quality product. You can never go wrong with a Charles Rose piece of jewellery.