Cash Converters

Great experiences with this location. Been a few times, friendly staff, especially Peter, goes above & beyond. Great range of products too, always found what I'm looking for.

I bought a Ryobi brush cutter a year ago and a Honda brush cutter in July this year and hadn’t used it until December 30th. When didn’t know how to operate it I took it back to Frankston cash converters and spoke with Greg who was really helpful and tried to get it going. When Greg couldn’t fix it he spoke with the store manager who seems to be unprofessional in his demeanour. He just couldn’t be bothered negotiating when i tried to buy another brush cutter. I offered the store manager $45 dollars less and was waiting for him to meet in between or close as I’ve been a regular customer travelling all the way from Bentleigh. That experience has really troubled me because I caught the store manager lying and he started eyeing me like a hawk thinking that I trying to steal something. I really needed a brush cutter today for my investment property to let out and was really shocked by my experience today.

Had a brilliant experience at cash converters, employee Otis was helpful, knowledgeable and extremely charismatic. Whoever is in charge of hiring has done incredibly well to find such a diligent respectful young man. Will be returning in the near future.

Don’t bother!
Attended store this morning with my son. We both saw 2 rings we like (1each).
Upon entering store young lady behind counter quickly commented “I have just marked all rings down by 20%)
First ring I liked and tried on was too big. I commented many times “I do love this but it’s to big. The ring was put away nothing said from lady behind counter (don’t cash converters offer resizing?)
There was a ring I really liked, fitted perfectly. I did ask if they had layby, reply yes with 20% deposit. I confirm the price is less 20%? The reply “oh no this ring is already heavily reduced, I will get paperwork out to show you original price and valuation. ”
Well I must say if the original price is what I was told, there is no wondr it’s been in their cabinet since August 2021.
My son got his ring out it fitted he was interested. I ask “can you negotiate? ”
“Oh no, we have already heavily reduced for end of financial year. ”
To bad Cash Converters Frankston we had the $ ready to buy and you lost the sale for a couple thousand dollars.
Why would we come back when all the other Cash Converters have always come to a negotiation, provided service and APPRECIATES THE BUSINESS!

Spoken to them over the phone sales people hopeless they rip you off shop around like I did you get better deal on things not worth the time

Awesome team down there at Frankston
Energetic and well informed.
See the guys down at the Cranbourne store too.
Both businesses are my Life Savers.
Spanning over 20 years of help

Horrendous customer service and extremely manipulative returns policies. Avoid this chain in general.

I do miss the old shop they had but the new one is just as good! Friendly staff and I recently got a Playstation 1 off them a few months ago still works like a dream!
Looking forward to going there again and again.

Not much variety happening here, everything they have in stock could be bought from an op shop for half the price. A lot of the music equipment they have for sale despite being damaged is still at a similar cost to what it would be purchased brand new.

They are a rip off.they pray on people's vulnerability.they offer you prices that are offensive.so they can make 10 times the amount they offered you.shame on you cash converters. I wouldn't recommend any one to sell or by from frankston cash converters

This store is quite dishonest and sneaky
Over the years I've purchased a few consoles and had controllers that didn't work and when I tried to resolve the issues I get called a scammer / liar trying to swap over a defective controller to get a working controller (as if I'd ever try that)

The worst case that has happened is when I got a nintendo switch (the improved battery life model) they had $325 on the price tag and I took a look
they mentioned it was the launch model however I pointed out it was the newer model and they said I could get it at the stickered price however it won't have a warranty and if I didn't buy it they'd just put the price up

Just don't buy consoles from this store
they'll sell lemons that need something replaced at your expense

Claimed my valuation certificate was fake and said he had years of experience with certificates. Clearly not if you can’t tell what’s real. Low ball offer on a $7000 ring. Definitely not desperate enough to sell it for $300

Recently bought a drum cymbal at this store. The bloke was nice in offering a negotiation with us (considering that the cymbal was in questionable condition), but the older woman at the counter was anything but. After offering us the cymbal at $55 with a warranty or $50 without, she then retracted the offer after talking to her supervisor, even having the audacity to question our intentions, assuming that we'd then return the cymbal the following day (her rationale for questioning us was due to us simply pointing out that the cymbal was in poor condition), despite any implication of us planning to do so.

Additionally, her way of negotiating was to wave the cymbal in front of us, condescendingly saying 'well I'll just put this away then' because we were unsure on whether to purchase it or not. Keep in mind, this encounter took little over five minutes, three of which she spent chatting to her manager.

I understand that people have bad days and aren't always at their best, but to question our intentions was way out of line.

Purchased an item online that was located at this shop. I personally came to pick up the item, and found something else that I was interested in that was very well priced. They even threw in a toy free for my 3 year old that I brought along. Still happy with my purchase, and saved a lot of money for what I needed. Thanks!

Manager very rude and would not budge one cent off labelled price. When i asked him if he could discount item he got very angry at me.
Very unfriendly. Worst cashies ever!
Turned out ok there are 3 other shops. 1 of them wanted my 100 dollars at least and got a great deal a few doors up!

Not worth a visit took 2 gold rings in to loan and they SAY they have best gold prices well who are they fooling- definitely check the others especially the red place put a loan in at 10% for jewellery

Over priced tat! Honestly things cheaper if you buy new, one thing you do get free is other peoples dust!

I won't speak about the loan / selling bit (all pawn shops are similar)
but this store the staff are super friendly and helpful
and they make great deals

some stuff is priced good and can be a complete steal though lately the price/s on what I like is " decent " but a bit much in some cases

But I do prefer this store more when compared to the others
Dandenong is tied as they have great service too

Great range of Jewellery and watches, DVDs and Blu-Ray disks, Consoles and games, along with helpful and friendly staff!

Staff are always super friendly and helpful. Prices are great. Always duck in to see if something catches my eye.