Casey ARC

Aggressive and rude staff member, try to almost punch me for taking my 4 year old daughter into the toilet.

Dirty pools.there should be a rule to take shower before jumping in the pool. Very dirty pools

The staff are always super friendly, gym equipment clean, pool areas clean and the classes are awesome! Very affordable for what they provide.

I received the call regards Survey on 12pm 24th Jun, and I haven't finished my words and the guy want to end the call. Does you really wanna survey from client or just dealt with the work?

Aquatics dept - the new layout in program pool is a shame. I feel sorry for the parents who pay for the lessons, and 7 year olds asked to swim in knee-deep water (sighting safety issues)

After the long renovation the place looks really nice, the staff are friendly. A good place to take the kids for a swim.

The pool was good, the temperature of the pool water was a little cold, the steam sauna was not working, but the pool water was clean, the bathroom was clean.

Zero Stars…poor gym trainers quality.with a full membership paid to cover everything, maybe used Sauna and swimming pool without interruptions. Yet when it came to the Gym, they have the poorest personal trainers! Zero customer service once they get the monthly fees! And for example a trainer spend 15 min annoying me by not explaining herself clearly in a very odd way! How to do a very simple exercise…. She was Ok the first two months with a clear loss of weight progress and muscle build reflected good on my family, until one day I asked for her name personally just to continue the fitness program…! That’s suppose to be a good thing for the whole team but it seems the supervisor didn’t like that! …and myself didn’t like this annoying attitude thereafter during a simple exercise. I Cancelled membership and cancelled the swimming school for my kids…. And forbid my friends to go there……! I still don’t remember the names…. I think Jovana was the trainer’s name and her supervisor with grumpy face I don’t remember her name…!

It's a good leisure centre. Multiple indoor pools on site - for littlies to laps and waves. The spa always looks a little crowed (compared to pools) and is an extra cost. There a a very well equipped gym and lots of exercise classes. Cafe on site and plenty of parking available.

This swimming pool is one of the best in the suburbs it has a big wave pool and a gym it is very clean and it has free water, very good.

Was really excited to take our little one here as I haven’t been since before COVID and use to be a member. The baby pool was cold when we arrived at 10: 30am on a Sunday, and didn’t start to get heated until after 1.5 hours of our arrival. What the 1 star is actually for is the absolute disgrace of parents room that shouldn’t have even been open to public use! Only two of the multiple parents rooms had a change table and shower. The one available room had what looked like to be old dried blood on the baby change table, old used bandaids on the floor and no shower head on the shower hose.
It was foul! I have no nice words to describe the state of the family rooms and for a centre which encourages families this was absolutely below par for anything that a young family should have to utilise! Considering prices for entry - management needs to urgently attend to this pathetic and appalling, state of bathroom!

I really like this gym. The membership includes regular program checks with trainers to make sure that you are reaching your goals. All the staff are super friendly.:)

Worst swimming pool ever the water is so chemicled i could not even open my eyes.
My eyes are red and hurting now

A membership here is value for money, hands down.

For less than $25/W, you get access to the pools (and sauna/spa), access to a 24/hr gym and ALL their classes (which come under different categories - aqua aerobics, cycling, small group sessions and the "Les Mills" brand of classes. Let's not forget the few random yoga classes)

I am very impressed with this place.

One of the best swimming centres and fitness facilities in the area. They have everything you can ask for - great gym, sauna, swimming lessons, group activities, showers, plenty of onsite parking. The staff are the best, very helpful and professional. So glad this facility is part of the community in this part of the city.

I newly signed a membership contract for one year and last night was my second session in Casey ARC. I wish I would have not signed the membership contract. The hygienic situation of the pool is awful and none of the staff paying attention to it. I saw a tradie came in with dirty work dress, took them off next to the pool, put on his swimming short on top his undies and jumped into the pool straight away. Several ladies were swimming with their dresses on, like when they are shopping (with the normal dresses not swimming dress) who knew if they had their undies on. People going inside dry and wet sauna with their slippers on, some of them sitting on the top benches putting their foot on the lower benches with their slippers on. The water of SPA was very dirty. I talked to one of the staff about the issues and she said they always test the water and no need to be worry. Is this a reasonable excuse? I am so disappointed.

Friendly staff

Clean facility

Pools are usually avalible for use and not too packed.

Casey Arc was great! On Friday afternoon
I joined the gym and the staff made a program for me to work from and then showed me how the equipment worked and then asked me to go on the equipment and trying out. Because I had never used the equipment before they stayed by my side and made sure that I was doing the exercises correctly.
On Monday morning I went back to the gym although I had forgotten some of the exercises and they the staff were good to spend time with me and show again how the exercises on the equipment worked.
I would recommend this place to anyone that is starting out just like I am.

Please leave a sign saying shower first then swim. I always see people jumping in pool without having a shower. Which is why the pool water is very often absolutely dirty. It made me feel sick many times. My friend got infected and experienced terrible painful ears. My son and other children from my family experienced worst tummy pain.

Customer service is at its worst. Never picks up the call, and whenever they speak, it's rude. Most of the clowns work there doesn't even know what's happening and what activities are there in the centre. Everytime when I speak to enquire, I get different answers. I will be stopping my son's swimming classes soon as soon as I get a better place. The only reason I am still sending there as I don't have any other options near Narre.
Stay away from this terrible place.