CARE Veterinary Hospital

Great service. Had to take my young dog in on a Sunday afternoon as she suddenly wouldn't walk / suspected snake bite. Turns out it was just a bee sting and she is one very dramatic pup. Friendly service (both from receptionists and vet), a reasonable fee and quick fix. Thanks for seeing us.

These remarkable individuals have many times saved my boys' lives, especially during critical illnesses. On the other hand, when the time came to say goodbye to one of my boys, their care went above and beyond. It was a deeply personal, dignified, and supportive experience, considering the difficult circumstances. When it comes to pets with complex needs, you won't find a more skilled and professional team than the one here at CARE. My dogs are truly my children, and I wouldn't trust anyone else to provide them with the necessary treatment during times of serious need.

Professional, thorough, compassionate. My very old cat had become profoundly unwell. She wasn't great all week, and had been to another emergency clinic twice already. When they were diverting clients to other facilities, we came to CARE. This experience was much different to her prior emergency visits, which were well-intentioned but more rushed, just trying to get her stable enough to get her out again. At CARE, the receptionists were kind and attentive. The vets (we saw an overnight and a daytime vet) were thorough, generous, and compassionate. They ran some tests then talked me through possible diagnoses, suggested possible underlying causes, and once armed with information, they outlined treatment options and costs. We opted to have her admitted and treated/monitored overnight. When my cat went downhill overnight despite the best possible care, they called me promptly and walked me through the situation. They were clear, kind, and supportive. When we went in to see her over the rainbow, the staff were immeasurably thoughtful and kind. It was the best possible experience at the worst possible time. I'm so grateful for what they do and how they do it. It made a very stressful and difficult situation much easier to cope with. I don't think I'd take my animals anywhere else in crisis. Thanks, CARE team. You made one hell of a difference to us and to Scout

Thank you to the staff at CARE for their professionalism and compassion.
I took my little man in on Saturday after a seizure. He has been sick for a while so we were prepared that this was going to be his last trip.
Dr Summie took care of him and was so gentle in advising us and delivering the bad news. Thank you for being there and guiding us through the process of letting him go.

We had to unfortunately euthanise our beautiful cat earlier today. The CARE team was brilliant, especially Dr. Magda. She was clear, straightforward, and real with us, yet so very kind, patient, and emphatic. She didn’t make us feel rushed or anything. The way she told us about the options we had and all reasonings was calm and understanding. She ensured we made an informed decision, with our cat’s best interests in mind. She made the entire process so much easier for us. Very positive things to say about CARE Collingwood. May our cat rest in peace, thank you CARE.

The team at CARE were super lovely to deal with, and helped to make a very difficult time for us as nice as could ever be expected given the circumstances. We were blubbering idiots saying our last goodbyes to our beautiful feline companion, and every step of the way we were shown outstanding compassion and empathy. Thank you so much to the team who looked after us. We're very grateful.

Brooke was outstanding in helping me and my rabbit George at 3am on a Wednesday night not long ago. She informed us considerately of his condition and did her best to provide all potential treatment options. We were so lucky to have someone of her expertise help our bunny! Thank you Brooke!

Came here last night after my friend’s dog had been hit by a car. The reception staff welcomed us straight in and made sure our dog was looked after straight away. The nurses and staff here not only care about the animals, but also the owners.
Thank you so much for looking after our girl and for being so caring in a really stressful time.

I couldn’t recommend CARE veterinary hospital more! The amazing staff have saved my beautiful staffy from severe gastrointestinal issues not once but twice now. The care that they provide is the best in Melbourne. If your animal needs veterinary care, you can always trust the staff there. My girl missy also suffers from anxiety and she felt completely comfortable during her time spent there. The are the most attentive, friendly and caring professionals. I am forever grateful for their exceptional expertise, efforts and compassion. Thank you again?

Thanks to the team at CARE vet, our cat Bean didn't die. We couldn't be more grateful for everything they did for him. More than that, he's made a full recovery and is back to his happy cuddly self. We're so grateful for the attention and amazing care he received, and the way that everyone was really patient and gentle with us (stressed and upset owners). Bean was no doubt a rude and growling menace the whole time they were trying to treat him but they didn't hold that against him at all.

They even made the tricky decision to discharge Bean early after his surgery, due to the fact that he gets immensely stressed at the vet, and his condition is worsened by stress. I think this decision was instrumental in his recovery and we saw substantial improvement every single day since we brought him home. They also continued to keep in touch with us after he was discharged, making sure he was recovering and that he had enough medication. Every step of the way, the team was concerned, thoughtful and considerate of his specific needs, I don't think they could have possibly done a better job.

I would highly recommend this vet hospital to anyone if your cat is in a life-threatening situation. Be prepared that this is an emergency service, it can be really expensive and there can be long wait times. I appreciate that the staff were really transparent (and even apologetic) about costs, which helped us plan in advance how to afford Bean's care. I was also comforted by the way they triage the animals - even though our cat had a full urinary obstruction (life threatening situation), there was another cat that came in after us who was having seizures and needed to be seen first, which they took the time to explain to us. This comforted me because they were prioritising cases based on severity, and I knew if at some point Bean critically needed their attention he would seen to asap. I'm so glad we brought him here.

Thank you again! <3

A great, affordable option in an emergency. The receptionists were friendly and on the ball while the vets were available to answer queries and provided detailed, expert follow up and advice in aftercare of surgery. Thank you to the team.

This place is awful. I’m really grateful for the option, but this was terrible. I only came because of a public holiday; the wait times are terrible- hours, terrible if you have a stressed cat whose heart you could literally see jumping out of his chest. Probably injuring him more than coming. If you have a stressed cat or anything that is questionable, wait till next day. To top it off the air conditioning was freezing

My partner and I phoned this vet late one evening recently after our dog had helped himself to 300g of lollies. The receptionist was kind and caring on the phone going out of their way to assist us! Thank you so much for your help!:)

Best vet hospital in Melbourne! … after misdiagnosis at another vet hospital and my cats personal vet, CARE Veterinary Hospital not only diagnosed him correctly but we’re exceptional in the care and medical attention he needed. Wonderful staff, nurses and doctors (thanks to Dr Ye Yao in emergency for her after hour text messages) & a special thankyou to Dr Linda Abraham who got my little fur baby back to health after surgery, feeding tubes & guiding me through it all with compassion & care.

The staff at CARE are so exceptional I had to write a review. We had to make the difficult decision to put our family cat down but the CARE team were wonderful, they gave us all the information to help us make an informed decision and let us take our time in saying goodbye, staying as long as we liked. Very professional and compassionate Vet, thank you.

The most caring and considerate team. Emergency team were awesome and helped us through a difficult time

I have taken my little cat to CARE a couple of times now and each time I have appreciated the amazing customer service of the reception team. They take the time to listen with kindness and are understanding and patient with worried pet owners.

Waited 3 hours to be told to go to my regular vet tomorrow or pay $1,100.00. Not impressed and won't be back.

Managed to see my bunny immediately after calling in at around 1am, she is doing so much better after leaving the vet all thanks to the lovely staff here:) I highly recommend this clinic, very knowledgeable about exotic pets too.

Quick to be seen, regardless of the public holiday, fantastic and kind customer service, knowledgeable and thorough vets. Highly recommend!