BWS Lucas (Alfredton)

Completely dissatisfied, I know that case prices are available on wine, the same that they are available on beer, when I asked about this the clerk was completely unhelpful and when I asked to speak with someone more senior I was told that there was no one available and that any attempt to escalate my concerns would go nowhere. Then I was told that I was rude because I voicing my dissatisfaction at the lack of solutions being provided, which I take exception too. It is not rude to voice your dissatisfaction and it's not rude to ask to speak with someone more senior. Unfortunately BWS has lost my patronage, don't go there if you want customer service because you won't get any.

Pretty much the same as the average Woolworths liquor store anywhere in the country. Clean tidy ok not great range and reasonable pricing. Definitely not the place to buy fine wine, nor the cheapest place to buy boutique beers but it is convenient and well stocked in the items it Carrie's. All the same specials as the rest of the chain and staffed by people with product knowledge of around 6/10 on average.