Budget PC Pty Ltd

I brought a pc last month from their website but the device is not working. I called their warranty department and was told that the problem was caused by not choosing to pay extra to have the operation system installed. However, because of this problem, I couldn't install Windows normally, and they refused to give me a full refund. I could only seek professional help. I was told that there was a quality problem with the SSD card of this pc, and I could only spend more money to solve the problem. Now the problem of not being able to turn on has been solved, but the problem of being unable to connect to wifi and Bluetooth has appeared again. After checking, it is a problem with the motherboard, and I must continue to repair it. I'm already highly skeptical of the quality of their products and this is the worst shopping experience I've ever had.

I bought an awesome gaming computer for the family for around $2.000 with all the RGB, bells and whistles that go with it. Everybody loves it. Customer service is fantastic and prompt if you need any help.
Keep up the good work.

No body reply you when your desktop have issues, they just take money and basically no warranty

Bought a pc from here, took 26 days which is more than they said doesn't really bother me maybe for someone else its an issue

was two cases to choose from, one black, one black and white, got an email saying they're out of stock of the black one and if black and white one would be fine I said yes.

Got delivery and the case is not what they said it would be (H510 vs H511 Flow) and emailed about it, said they have a shortage of parts so they changed the case to a solid front panel bla bla bla.

Been trying to email them since then and they have just been ignoring me

19 days from purchase date to being told the keyboard is no longer in stock.

A lot of reviews here with similar communication problems, avoid unless you're happy to wait.

Very happy with how quickly my NVMe arrived.
Turns out there was a duplicate sent & charged for.
A return was quickly arranged and I was refunded quickly as well.

I will happily shop here again, thanks!

Walked in and they looled after us and answered all my son's questions.came out having bought a PC.great service and prompt build, ready for pick up. Have had questions post purchase and still really helpful! 2 months in and great product.

Great service and overall experience from the customer support team. Was very happy with the gaming PC I purchased and a big shoutout to Ben for recommending me this rig which solved all my problems!

Ignore these (probably fake) negative reviews - These guys were nothing but the best from the get go right till my rig arriving.

James from the sales department put up with over 100 questions from me over several indecisive weeks of me going back and forward as I decided on what build I wanted.

After I placed my order, it took not even 7 days before it arrived at my house. I've gone through some tests (checking temps, cabling etc) and I couldn't be happier with the end result.

The CPU fan was connected properly (I read a couple of reviews saying this was an issue which is extremely unlikely), the games I've tested are running at the FPS they should be and the aesthetics of the machine are exactly what I wanted. Looking at the cabling, I'm happy with the cable management as well.

I've built many a rig in my time, so it was good to find a mob like these guys who could keep the prices down and deliver a quality product.

Thanks BPC, will definitely recommend you to all my mates and be using you again in the future.

Very good service from BPC. Had a Warranty/RMA claim and they sent through a replacement after 3 days which was a very quick turnaround. Will recommend them to friends.

Great service, their new showroom is awesome and I got distracted very easily when coming in to collect my order. The keyboard I got works perfectly fine and the overall experience was exceptional! Thankyou to the team at BPC!

Do yourself a favour and travel 600m to computer and part land. Poor customer service and misleading customers

They are great technical staff but bad at customer service.

I have bought an SSD on the BPC website. But it failed to be recognized on my laptop. I requested a refund at the start of Dec and received the RA number in Jan. When I return the product, the AU post lost my parcel. I contacted BPC tech again, they would like to refund anyway, but at the end of Jan, they send the replacement not the refund to me. I have to contact BPC tech again to say I need the REFUND not REPLACE. I finally got my refund on 31/1.

And now poor guys replace have been sent to me, I have to help them deal with the parcel.

Their customer service is really bad, most annoying shopping ever meet.

Best service, and amazing knowledge. Highly recommend to use these guys for all your gaming and pc needs.

I ordered a system based on an Ozbargin deal in early Jan. I was very impressed with the price and the transparency in the sellers communication. On receipt of the computer, I could not be happier with the build quality and selection of high quality parts. Delivery occured to QLD within the advertised time of around two weeks from initial purchase. Would happily trust the BPC team for any future purchases

Prices are good, but nothing else. I ordered a pre-built PC along with some other accessories and paid extra for express shipping. The PC arrived relatively quickly, but the accessories took 3 weeks to arrive (despite all being listed as in stock when ordered). The PC arrived dead on arrival and would not boot, and after some basic troubleshooting I was met with silence from their support team who ignored my email. After chasing them up, they finally responded and provided a return shipping label and I shipped the PC back for diagnostics and repair. That was the last I have heard from them regarding the PC, despite repeated attempts to contact them and ask for updates and status on the PC, all of which have simply been ignored with zero response.

After speaking with Ben over the phone regarding my huge issue I have had during the black Friday sale he has managed to rectify my issues and assist in giving me the best possible outcome and customer experience!

Careful using this company if they mess up they will blatantly lie to keep your money thank god i had proof in the emails they sent me, i cancelled an order cause the order never was delivered by its due date they were not going to cancel the order, they did send me an email stating they cancelled (the order and refund will take a few days to process) i never got a refund i contacted them they told me we won't give a refund until we recieve the item back at our warehouse, since i never received the item it was not my problem they still refused to refund me i called them again and told them fair trading laws stated what they were doing was illegal and i told them cancel the order now due to they never cancelled it to begin with so they lied about it initially they finally cancelled the order under threat of fair trading complaint i made against them then they had the ordacity to send me and email stating they never said there were not going to give me a refund which i have the email from them stating they will not issue me a refund and also recorded calls from their customer service agent lorrie telling me we are under no obligation to give you a refund be careful this company is dodgy i will never use them again i don't even want to give them 1 star

Very slow responses from support. Purchased a barebone prebuilt system and a 3070 and requested they be delivered in their original packaging. That was ignored and the dude who installed the GPU broke the insulation on the PCIe cable. Called up and sent an email with photos on the day of delivery, but didn't receive a response until 9 days later asking me to send the whole thing back. Asked if they had a compatible cable they could just send out, but probably won't get an email response for another week. Can't be bothered chasing this up anymore and don't trust that I'll get the system back in a timely manner if I sent it back.

They got range of products at very competitive prices and customer service is excellent. Highly recommended.