Brotherhood of St Laurence

Terrible customer service especially the manager. She was very rude and changing the price of the materials on the higher side after looking at the person. Charity workers should be polite and kind.

Wonderful friendly staff, great range of furniture and clothes and not overpriced like most op shops these days

One of the few op shop selling at great prices. Clothing items are mostly priced at one flat rate by type, such as pants, tops, dress, jackets. There is a wide variety of books, furniture, clothing, accessories and knick knacks. Clothing isn't sorted by size, often racks are full of clothes but mostly smaller sizes. Stay dedicated and look through each item, you'll find good pieces. This is my op shop of choice to donate to.

The area has gotten busy and parking is often hard to find.

I had terrible experience today at the shop. The lady was at the counter. She was so racist and rude. She shouldn’t be voluntaries.

Before this current lockdown me and my partner went to the brotherhood to see if we could help a charity & get some bargains, we both have medical exemptions that state we cannot wear a mask we went to brotherhood and grabbed a fair bit of items to purchase nobody said anything to us regarding the mask at all until the manager Donny came over and said weres your mask? My boyfriend said we have medical exemptions. He insisted we see them which is illegal, my boyfriend said we don't have to show you and he basically said there's no way we have medicals we are both young and fit & took all our items off us and refused to serve us, this is extremely poor customer service & this is medical discrimination, you wouldn't ask someone why they are in a wheelchair so why ask us? Not everybody is doing the wrong thing, a big clap to the manager donny who took our stuff, refused to serve us & harrased us in store, this guy needs a reality check his extremely rude & we have made several complaints regarding him. We will never shop here again or support this charity when we would go almost weekly. Businesses like this are suffering but are turning customers away who cannot wear a mask, good luck.

Love this place. It’s been my favourite for a long time. Kind, friendly and professional staff. Really fair prices and wonderful variety of stock. If your looking for a clean, organised op shop with lots of treasure get down here! Xxxooo

I went today (17th June 2021) at around 2: 40pm. The guy who served me at the registers (i think his name was Donny if i remember correctly, I'm not too sure) but i recall him saying he was Italian to the customers before me. Anyway, point is, he was absolutely amazing. The eftpos machine had stopped working, and he was genuinely concerned that I stood there waiting (i didn't mind at all). I've worked in customer service for over 7 years, and I was really impressed with his sincerity and kindness. I went to op shops in Brunswick and Moonee Ponds prior and the customer service here was a standout. I just wanted to say thank you, you are great, and you really left a positive impression that had a lasting impact. Your efforts are noticed and they make a difference.

Very poor customer service. Went to donate clothes and got YELLED AT in the parking lot by a lady smoking on a milk crate For people working for a charity they are very angry people. Tip- don't put your donations in the "wrong spot". Will donate elsewhere next time, thanks!

An amazing op-shop. Lots of variety and the furniture very reasonably priced. Have met and been served by some awesome workers there - Mary, Doug, Ray, Owen, Helen, Kamila and Carlos - they are truly wonderful people. Lots of great bargains to be had.

Good bargain, good items and good price. I love coming to this shop. Thanks to generous and good hearted donors too.

Came with hubby to this BSL Burnside store on a Monday, the afternoon of 12/11/2018: the caucasian woman (manager or employee) "told me off" as if I were a little child. That was when I went to quickly check the butter dish behind her, just a little on her right, whilst she was serving hubby at the cash register. There was no barrier and no signage in place, and I did not put myself directly behind her and inside her "office" as she claims I did. She was irate! And adamant that no one should go inside someone's "office"! This is quite a poor excuse of a person in "Customer Service". At an age where customer service is a priority, and appropriate and courteous communication should be in place, she sure lacks the proper decorum and training! It is sad for a 61 year-old to be scolded in public! So demeaning! Hubby and I, embarrassed, pointed out that there should have been a "clear barrier" to keep customers at bay. Before the new lay-out, there was a clear boundary in place. Besides, we donate goods to Brotherhood! Why the ill-mannered treatment? Was it because we are Asian and old-looking? ! Do we look like thieves? ! Anyway, we went there to buy a Mexican hat for our Carnival Legend cruise the following day. We felt so let-down and disappointed. Hope this won't happen to anyone and that this "review" will improve their dealings with customers. Besides, staff should have proper customer service training before being placed in the front line. I know how customer service should be as I used to be a nursing supervisor before my retirement. As this experience is quite appaling-especially on Australian shore where there should be "zero tolerance" on bullying and harrassment-I just cannot let this pass.

Staff member - Karmela was very helpful, beyond expected. She is an amazing employee. Please promote her to manager position.

Always get greeted by the staff and are always more than happy to help. Have donated a few times and will continue to do so as they're greatful for it.

The store has had a recent makeover and it looks great. Keep it up:)

Friendly staff who are happy to answer any questions, great selection of Cd's, DVD's, Video tapes, Vinyl and cassette tapes.very organised and neat, All staff know where items might be located, easy place to walk into and know where you need to go to get a specific item (sectioned off well).

Every time I have gone in to drop things off to them to sell, they are very pleased and thankfull.

I come here and they have great things but the customer service is terrible they are very rude for instance I tried counting the prices and the lady kept snatching the clothing away from me and yelling at me to stop even my child!