Brighton Jaguar

I have no idea how all of them are amazing! Lovely, top notch service. I have never been to any Jaguar Service that would do better than these amazing folks.

What a great dealership. Special qudos to Robert who went out of his way to help us with an XE. Went over and above. Thanks again for all your help
Kind Regards Matt and Carmen

I recently bought a car from Brighton Jaguar and could not be happier with the entire process.
I was particularly impressed by Rachana, who was very supportive, kind and professional.
I didn't feel any pressure to buy and all my questions were answered to my full satisfaction.
I would not hesitate to recommend Brighton Jaguar to anyone wanting to buy a quality car from a first class dealership.

Servicing through a dealer is never cheap, but the customer experience, care and detail Brighton Jaguar show their customers is second to none.

Good service. I ended up not buying the car but the service explanation and curtesy were impeccable. Thank you.

Apparently being able to unlock the passenger side door of your XF Jaguar is optional after warranty? Also be aware of them identifying faults such as oil leaks during the warranty period and simply wiping the area rather than fixing the problem only to be told after warranty expires that its time to fix it, that way they can charge you!

After being told by the service department to contact Jaguar customer relations, I received this.

We write to you in relation to the recent correspondence on the 7 May 2020 regarding the concerns on your Jaguar XF.
As mentioned previously, all requests for out of warranty assistance are given careful consideration, taking into account factors that include but are not limited to the vehicle’s age, service history, and kilometres travelled. While Jaguar Australia places strong emphasis on resolving all customer concerns, this however cannot be without limitation.
Jaguar Australia provided your vehicle with a 3-year new car warranty on the 29 August 2014. This warranty was in place to cover the owner for any costs associated with unforeseeable defects in manufacture, within the three-year timeframe.
In relation to the concerns with the locking system, start/stop, latches and valves on the vehicle, these could not be attributed to poor manufacture on a vehicle that is 5 years of age.
Therefore, we are not in a position to financially assist with the costs involved for this repair.
If you wish to proceed with the retail repairs, please contact Brighton Land Rover on xxxxxxxx to arrange a booking date.

So much for complying with ACCC consumer laws eh!

So there you have it folks, your premium Jaguar (with 68000kms) which commanded a premium price turns out to be no better than lesser main stream brands and they even reduced our warranty period by 4 months. We purchased the vehicle NEW as stated above in December 2014.

Recently had a service at Jaguar Brighton, they updated the InControl touch Pro didn't bother to mention it was an option otherwise would have rejected it the InControl was working perfectly. Service obviously didn't bother to check if the update was successful as the sim card for navigation wasn't recognised and the screen display was a white out. Arranged to take it back a few days later to get fixed and faced with a service representative less than helpful. Walked away with nothing resolved.

Genuinely want to locate problems and solve them, in addtion the service and follow up is excellent. Always provide loan car and try to fit my schedule.

Great new premises. Congratulations. Beautifully presented and gorgeous vehicles. The staff are always immaculately dressed and treat customers as kings. Well done.

Please provide the sales people with risk management education. Some (Mr dark hair beard) are racing around, putting your cars and our children, pets, cars and selves at risk. Flooring it into the tiniest st in Brighton is not the time to be playing with your phone, Mr Salesman. We haven't seen any service people behave like this, just certain salespeople. One I mentioned has no regard for people in the street, its like he wants to terrorize us. Get them help before they ruin their lives and ours by killing our kids. Thank you.

Very happy with the amazing customer service from Jessie and her team at Brighton Jaguar.
I love my new F-Type I have just purchased. Most beautiful car I have ever bought, love the shape and look!
Thank you so much.

I would like to say a big thank you to Jessie at Brighton Jaguar. When it came to my particular requirements on my purchase, Jessie was very attentive and patient. From the beginning right through to delivery, I could not recommend highly enough. She is a credit to the dealership, once again thank you!

Took delivery of my new Jaguar the other day. Very happy with the high professionalism and wonderful customer service Jessie has provided. Thank you for all your help and assistance with my purchase!

Have received outstanding customer service from Jessie at Brighton Jaguar. Her Extensive knowledge on all the Jaguars and helpful tips to ensure you make the best purchase is amazing. Couldn't recommend highly enough, make sure to ask for Jessie when you're on the hunt for a new Jag!

Just shopping around for a car.was approached by a Navar fella he said his name was.he made my time there easy, and knew what he was talking about

Even though my wife and I didn’t finish up buying a car at the time of my visit to the dealership, Jessie was an absolute pleasure to deal with. If I decide to look into a Jaguar further I will certainly be in touch.

Great professional service. I dealt with a girl called Jessie who I felt really cared about my experience in the store and took the time to discuss what I was looking for. She was friendly, caring and very informative in her service. After shopping around and dealing with other dealerships I would highly recommend Brighton Jaguar and to ask for Jessie.

Jessie Grant was incredibly informative, open and helpful in the buying process of my new Jag. Couldn’t recommend highly enough, happy with my new car. Thank you

Visited 3 dealerships when shopping for a new car and had the best experience through Brighton Jaguar. Jessie was patient and professional who helped me greatly during decision making. I would recommend to anyone looking for a new Jaguar. Give this place a visit and you will know what i'm talking about!

I certainly recommend Brighton Jaguar. Most especially a sales lady named Jessie who took care of my new purchase! She was very attentive, helpful and understood my needs. Thank you.