Bricks and Mortar - Everything Property

Worst real estate I’ve ever experienced! 3 Months later, we are still owed thousands!
We were forced to break our lease after renting a brand new property in Richmond, that within two months of occupancy, had mould growing from underneath the floorboards in the kitchen and living room due to faulty plumbing, as well as faulty electrical wiring which resulted in power surges and meaning the property had no NBN access. Multiple NBN technicians confirmed that the property had not been wired correctly and an electrician would be required to resolve the wiring issues at the property before an NBN conduit could be correctly installed. We were told that the property was safe for habitation and NBN ready before moving in. This was clearly untrue.
We were also advised by the builder of the property that B&M Real Estate were aware of NBN issues with multiple apartments at 60 Glass St prior to us moving in to unit 3, it seems quite clear that B&M were deliberately deceptive about the condition of the property in order to secure our signatures on the lease.
We emailed Stephanie multiple times over the 5 months we lived there, nothing was resolved and no one had attempted to fix anything. We were promised compensation and ended up being over charged $3200 in rent. I’ve now seen they have rented that property out for $850 a week, although they still owe us thousands of dollars. The extent of the mould caused the kitchen bench and cabinets to swell, the floor boards began lifting, and turned green/black, we left because my husband, myself and our dog all became sick (I’ve paid $700 so far in vet fees and have been told my dog is now on medication for the rest of his life). It’s beyond appalling to charge $800+ a week, for a space that wasn’t fit for habitation, and to still be dragging this out by not returning the overcharged rent, and now ignoring us regarding the compensation that was already promised in writing. I will be taking this to VCAT - but to people considering this real estate - DONT! I moved out in October and really thought this would be finalised by now, we received an email on the 27th of October outlining that everything would be paid back to us, however, we haven’t received any financial compensation, nor the $3200 we are owed, and our emails are being ignored. Do not support this real estate unless you want to have money stolen from you and rent properties that aren’t fit for habitation. If Stephanie had fulfilled any of her responsibilities in managing the property ie.responded to emails, worked with us to resolve issues, process refunds of overpaid funds etc as agreed, this would never have needed to result in us breaking the lease and escalating the issue to VCAT. We have been incredibly patient and accommodating in trying to have this resolved, but after months of trying with no response, it’s clear that our only way forward is to peruse this legally.

I was so pleased with the service I received from Sahil Bhasin. He went above and beyond to help me with the purchase of my property. Thank you again for all your assistance.

Madeleine is proactive, thorough and super responsive. She’s made the whole process very smooth and I’d recommend her to anyone looking to rent out their place

We have 4 Properties managed by Sahil, Madeleine and the team and i couldn't be happier. They are much more than property managers, they have helped with advice, recommendations and overall just great people.i highly recommend!

Lela is extremely professional as a property manager. The process of applying and beginning my tenancy has been very smooth. My recent inspection was arranged easily and Lela was very polite and respectful. The system of payment is also easy and transparent, which I appreciate. Thank you.

My partner and I purchased our first property together and Sahil has been excellent. He has been extremely helpful and quick to reply throughout the process and went above and beyond to secure our purchase. We couldn’t of asked for a better agent!

We recently engaged Bricks and Mortar to manage our investment property. We worked with Madeleine and Erin who found us a long term tenant prior the property settling. The ladies took care of everything. I definitely recommend engaging their services if you want thorough, prompt and problem free service!

I have been dealing with Bricks and Mortar for several months and I can’t begin to express my sincere thanks and appreciation for their support and professionalism during this time. Would have no hesitation recommending them.

Sahil and the team at Bricks and Mortar recently assisted me in both purchasing and transferring a contract of sale. They were attentive, prompt and easy to deal with. I would have no hesitation in seeking their services again.

As a renter, it was an absolute pleasure having Thomas from Bricks & Mortar as my property manager. He is responsive and proactive. Bricks & Mortar is so much more progressive and tech savvy than other agencies I have liaised with. Highly recommend!

Had a property on Gore Street Fitzroy. Called in the two larger agencies to give me an appraisal. Then had Sahil come in last. His detailed marketing plan and property industry background made the two larger agencies look like graduates. We achieved 100k over what the other two promised us and could not be happier with the results. Would recommend him highly.

Madeleine is a superstar! She found a tenant for my property within one week of signing with her. I had lost all hope after being with another agent for five months and no luck finding a tenant. I can’t recommend Madeleine highly enough! She’s exceptional at what she does!

Madeleine and the Team have done an outstanding job managing my investment property. It's a nice feeling to have complete trust that your property is being looked after. Madeleine is a great operator!

They were easy to deal with from showing us the property, to moving in and lastly moving out. Thomas was always really pleasant over the phone and if there any issues with the hot water/appliances he was happy to get onto it straight away. I lived in a few properties since moving to Melbourne and this has been by far the best real estate agency that I’ve dealt with…

The immense effort that Sahil and the team at Bricks and Mortar put into selling our property was reflected in the getting the best result in our complex by far ($100k+) to date.
It didn't happen by accident, of course. From the first email, the speed and attention to detail that Sahil executed was second to none. From co-ordinating all the trades on site for quick and efficient competitive quotes, to making sure that everything was done to his exacting standard, should be used to set a gold standard for others in real estate to aspire to. How he communicated throughout the campaign, with feedback on each and every inspection (from every prospective buyer) gave us the confidence that we had every opportunity of achieving a fantastic result. And we did.

I can't recommend Sahil and the team highly enough.
He and the team went above and beyond in selling our investment property.
He prepared the property - not a chance another agent would have did what he did. And he got every dollar which was available. Communication was solid throughout. Thank you again!

As a investment owner and grandfather I have experience in life dealing with people over the time. Anyones investment is important and so is the people who you leave it with to make sure all the boxes are ticked. My dealings with Bricks & Morta have been a streamlined, well delivered and explained process.
Madeleine manages my property and it was actually vacant and I needed a tenant in the middle of Covid.
Madeleine guided me through everything from options with insurance to essential service providers and a cheaper and efficient choice.
From drone and internal professional photos the marketing was No1.

We had a few applications yet with Madeleines experience and guidance we were able to secure a great tenant.

Madeline is very professional, pleasant and follows up on things all the time.

Honestly I would highly recommend Madeleine and Bricks and Morta has the skills and knowledge to protect and serve as good as I have seen.

As a first time investor, there were a lot of questions for the whole process leasing out my property and uncertainty during the lockdown. Madeleine and her team had helped me navigate the whole process and have the property leased out within 3 weeks. They are also very professional and responsive with all my queries.

Couldn't be happier with how smoothly and quickly everything went. Madeleine was amazing to work with and so proactive. Very happy!

Madeleine worked tirelessly to secure a renter for our apartment and kept us informed every step of the way. She is extremely efficient and professional and a delight to deal with. Excellent result in difficult times.