Boronia Veterinary Clinic and Hospital-Dr.Hayes Ana

I cannot thank Vet Anna enough. After 2 days of pure worry and Mia not eating with colitis treatment has worked and her suggestion for trying different bland food worked. Thank you very much Anna and team

While the clinic offers a variety of services and have great veterinary staff its let down by the reception staff. While arriving 10mins early and waiting for a text to enter (i like that its helps reduce the amount of animals in the waiting area) i get a text with the wrong information. I then call to confirm and told to come in. Thats two interactions I've had with reception staff in 5mins. I then enter and wait 15mins. Watching others go in, i then enquire about our appointment. Only to be told ' you should have come up to the desk'. Doesn't the message negate this process, plus tells me to have a seat, not to present to the desk. They were expecting me, and its not hard; in fact its a common skill, to oversee the waiting area. At one stage i was the only one in there and not one of the 4 receptionists thought to ask.

Consultation was poor and no options were given, regardless that their website touts this. My dog presented as mildly unwell after eating raw mince which he was not used to three days prior, and even though he was getting better, I just wanted this verified. However, the over-medicating, at the cost of $150 has made me feel ripped off. An anti-nausea injection was quickly given whilst the vet was still talking and did not wait for consent; plus our dog had never even vomited. We were also given pro-kolin for diarrhoea even though he didn't have it. I spoke to the vet who put it down to a miscommunication and apologised, however, I am still out of pocket for her mistake. After multiple complaints, I was finally able to talk to the owner Matt Costa who said he did not agree with me, stood by his workers and openly admitted he only believed the vet who saw my dog. Explaining I have had dogs all my life, sixty years, and I had never been swindled like this before, he became frustrated and angry, hanging up on me as I was still talking. ************In response to your reply below, as stated previously my dog was getting better, therefore medication was unnecessary. It is not a common approach for a dog who never vomited and whose diarrhoea had ceased to be given medication for symptoms that don’t exist. Asking for a different approach is a ridiculous statement. I have since verified what you did is a classic case of over-servicing. In other words – unfairly maximising profits. ******

I would never change vets. They saved my cat Bella’s life and I cannot be anymore grateful than I am. Thank you so much team you deserve the world I cannot express how thankful I am x
She’s doing amazing at home acting like nothing happened x

Both the vets and reception staff are always pleasant, in my opinion this is the best vet clinic in the area.

Fairly average service from this place. VETs are nice, but Hard to see the same vet each time, se we get different opinions from different people. Reception staff are not really helpful, very hit and miss.

When our cat needed urgent care, my family struggled to find a VET that was able to take him in and perform surgery at such short notice. The Team at Boronia Vet Clinic immediately responded to our call for help, and since leaving our cat in their care, have exceeded our expectations in every way. Not only did they take on an emergency situation, but found a solution through surgery to further prevent issues for our cat, this had never been offered to us in previous experiences. They messaged and called us several times over the span of 2 days, to keep us in the loop, and were so warm and friendly throughout the whole process. Financially they are so affordable which blew my mind considering the high level of care we received from them. Although our visit was unexpected, we will continue to return to Boronia for our cats further care. Thank you especially to Matt who went above and beyond. We look forward to many more great experiences

Boronia Vet clinic treated the symptom. Issue reoccurred. Insisted on surgery to ‘fix the problem’. (2k bill so far.) Saw 3 different vets there. (One older male vet was good, in saying honestly surgery might not even help.) The others didn’t listen to the surrounding information that caused the problem, and what was hindering recovery.

Sought a 2nd opinion from Montrose vet, whom listened to the problem, helped talk through and find a solution to treat the cause. Meant no surgery, a couple of hundred vs a further 2.5k.

Kitty thriving, recovered, no surgery needed.

Go with Montrose. Great vets.

I have had previously good experiences at this vet but after not being back in years, I was disappointed today by a staff memeber at the front desk.
I brought in a lost dog which I had gone through a lot to rescue from a busy main road in the rain. The larger dog was very frightened and I was puffed out and stressed. The staff member criticised how I was acting/ controling the dog and spoke down to me. I felt bad that I was not calm and struggled to control the scared (but gentle) dog but her behaviour was rude. Considering the circumstances a better delivery on her end would have been appreciated

We found a injured ring tail possum and they happily to look at it and very friendly staff

Genuinely the most incredible Vet. The Reception staff, Nurses and Vets are all so helpful, thorough and genuine. Not worried about selling products but focused on giving real love and care to the animals. Thank you guys for all you do! ️

Today my girl was crying in waiting room, due to not being with her puppies.
Older receptionist kicked me outside due to them not being able to hear on phone. It was 40 degrees, my dog was not given any water and we were outside for 30minutes waiting. Was terrible, not acceptable behavior from a receptionist. I am so furious. Was too hot outside for us both.

Brought my dog in who was very unwell and anyone with half a brain would take one look and know there was something no right with him. Receptionist was very rude and just said hes fine come back in 2 and half hours time for an appointment. Thank god we went elsewhere as these guys just have no compassion or brains. Will never be coming back to this vet

Very good service and people especially Dr Giane are amazing, my dog isn’t the biggest fan when it comes to vets but here everyone is so nice and patient with her. Highly recommended ️

Absolutely wonderful vet, highly highly recommend. We unfortunately lost our two older dogs within a few months of each other, both times we took them to Boronia vet for treatment. All the staff were so lovely, caring and patient. Both times we had to be squeezed in at very short notice and everyone was so accommodating and never made us feel like a burden. Staff went above and beyond to give our dogs (and us) the best care possible. They listened to our concerns and questions and we never felt pressured to make a quick decision. This is not the closest nor easiest vet for us to get to but we will be customers for life. Unfortunately I can’t remember the name of the vet we saw back in May but we saw Michelle today and I just wanted to say both of them were truly wonderful.

Boronia vet have always been outstanding with their staff, their prices and professionalism.
In particular I took my dog Shizzy in a couple of weeks to Gianne Ficatas and she was absolutely amazing. She was very caring, sincere and knowledgeable.

Too busy too big no personalised service
Closest vet since moving to the area but have been less than impressed couldn't even tell you the vets names after going there for the last couple of years
Makes me miss my old vet heaps!
Not going back

A thank you to staff, especially Matt for compassionate way you helped us through an extremely difficult time with Cassie on March 19th when we had to part with our best friend of 13 plus years. I can't begin to tell you how grateful we are. Thank you, Thank you. Des & Carol

Wonderful staff and the Vets are incredible. So kind, compassionate and always attentive no matter what the issue.

I wish I had the words to explain how incredibly grateful I am to Dr Matt Costa & the amazing team at Boronia Vet Clinic for their incredible care and love shown to not only my Krugie Bear (my 10yo black GSD), who was extremely sick, but also to me.
The way Krugie & I were treated (& many times I was in tears) was beyond all expectations.
My dog was extremely sick & had life saving surgery by Dr Matt Costa. His kindness & care & explaining everything to me every single day was outstanding! The reception staff were absolutely beautiful, as were the vet nurses. Everyone was! Every vet I saw, every team member I encountered were exceptional!
I have nothing but gratitude & appreciation for this incredible vet clinic ️
Krugie also thanks you for what you did so he could come home with mum ️️