Black Bear Fulfillment

We've had a great experience using Black Bear over the past 6 months. They are very reasonably priced compared to other 3PLs in Australia. The highlight for us is their team, who are super helpful and always there to respond quickly to any questions or issues. I'd recommend Blackbear to any ecommerce business looking for a competitive and professional 3PL.

It has been one year now, 8 months since my first review, and we still could not be happier. This is the best 3PL we have ever dealt with in over 12 years of business.

UPDATE - 2 years later and we are just as happy with the service from Mack and the team at Blackbear!

Fantastic service. Mack and his team are quick and efficient at shipping our products. The systems they use are easy to understand and leave zero room for errors. Very happy with Black Bear Fullfilment services.

9 MONTH UPDATE: I couldn't be happier with the service provided by Black Bear over the past 9 months. Recently went away on a long overseas trip and not once in the 5 weeks we were away did we have to worry about orders or any inbound/outbound goods.

The communication is consistent and prompt, and I know we can continue to focus on business growth here and abroad without having to worry about the warehouse operations. Nothing is ever too much trouble and they're always willing to work with us with whatever we need.

Our experience wasn’t the best with them, started off great until orders started having long delays for dispatch, items going missing, and increased billings. Turned out to be a lot more expensive than other 3PL providers.

The team at Black Bear Fulfillment have been exceptional to work with every step along the way from initial discussions, planning and implementation. We have managed fulfillment in house for 7 years but needed to outsource it to continue scaling, which we were very hesitant about doing because we are extremely particular. However, nothing was too much trouble and if anything we are now kicking ourselves we waited so long to start with a 3PL. After spending 12 months having discussions with several 3PL's, from the largest to more boutique, we couldn't not go with Black Bear. We are confident that we are being looked after by a team who understand the importance of quality service, accuracy and meeting customer expectations. Highly recommend.

Never lets me down! One of the tidiest warehouses with very accomodating staff. Very happy with my choice. Blackbear does not disappoint!

The Black Bear team have been amazing to work with! They have helped our business substantially grow in just a few months. By outsourcing all the physical picking & packing of our products to Black Bear, we have been able to finally focus on the more strategic & commercial aspects of scaling our business. After months of picking, packing & sending all our stock ourselves.we have our lives back! My only regret is that we didn't start working with Black Bear sooner:)

Blackbear were my saving grace for running my small business. A very friendly, personal team. I love working with them and knowing my fulfillment is in good hands. Questions or issues are managed quickly and professionally and they keep me updated on anything amiss at their end. Great team and love working with them!

This is the best company to work for! I love being apart of a passionate, hard working team that have a genuine care for their clients and employees. I look forward to every day at Black Bear:)

I worked with Black Bear Fulfillment for over a year, back then it was a great service and seamless. Had no issues whatsoever. I think they took way more business than they could handle, everything went downhill. I lost thousands of dollars in undelivered orders, had to refund customers, and when you reach out to them they do not answer or respond to any tickets whatsover. They were also issuing 10 invoices a month rather than paid monthly which made operations with them so hard, they dont know what you paid and what you havent paid. Its just ridiculous. Sad to see a business doing well at the start going really really bad. Save your money and go somewhere else. I lost over 20k in sales and products in under 6 weeks.

Fantastic service. Mack and his team are quick and efficient at shipping our products. The systems they use are easy to understand and leave zero room for errors. Very happy with Black Bear Fullfilment services.

Mack and his team are so easy to deal with. They’re up to date with the newest tech and make my life very easy. Great pricing too!

Great service and communication. Nothing is ever too much trouble. Mack is available to talk to anytime if you have a problem. Highly recommend.

Black Bear haven't missed a beat. Great service and they ship the orders out quickly and accurately. Highly Recommended!

I can't recommend Mack & co highly enough! They always go above and beyond! Their systems are seamless and they feel like an extension of our team. 11/10 service. If you're looking 3PL these guys are great!

Amazing experience working with Mack and the team. We take a lot of pride when packing and sending our customers parcels, so it was reassuring to see Blackbear fulfilling orders with complete care and reliability. Cannot recommend them enough!

Blackbear has great systems. Their fulfillment system integrates with Shopify so there’s auto data feed. That is so much better than some medium or large fulfillment providers are still using manual data extraction and upload. They also have very friendly team that are easy to talk to.

Black Bear Fulfillment has been a godsend for my business in Australia. It was super easy to get started and there have been very few hiccups so far. Everything goes out super fast and their service is superb! I can't say the same for fulfillment centers in the US. Mack is great to work with and I'd recommend Black Bear to anyone who needs a fulfillment center in Australia.

Black Bear Fulfillment is our 3PL and they are doing a great job. I do our customer service and regularly get customers commenting about how fast their orders have arrived and the accuracy is 5*'s. Any questions are answered fast and Mack is VERY approachable which makes you feel like they really care. Highly recommend if you want a 3PL that does the JOB WELL!