BIG4 Mornington Peninsula Holiday Park - Frankston

Fantastic opportunity to live and great mature staff as well great clean cabins as well very nice Frankston city centre various things to consider

Great atmosphere and lovely staff

Update: still a great place to stay, good price for the cabin

A very nice place I went here with NDIS a few weeks ago it was fantastic wish to return someday

I would give this park 4.75 stars
We stayed for 4 nights in a family cabin in late February 2023. The cabin was clean and neat with complimentary milk, and we appreciated the complimentary portacot.
We enjoyed the park playground, tennis courts/basketball court, pool, and pump track. We didn't get time to try the park 4 wheel pedal bikes but seems they might be free to use with a Big4 membership, so if/when we stay again, will definitely use them!
It was quiet, even on Friday with caravans coming in and out, and everything was mowed and manicured, and the public areas were very tidy.

The only couple minor reasons I would deduct. 25 stars is
- there was a missing flush button on our toilet
- tennis racquets had dodgy handles
- no play area for small children 2yrs and under. (My 4yo child could use and loved everything). I think the addition of even a baby swing, or something similar would make the park perfect:)

There is concrete where grass is preferred for caravans. Pool is average. Rec room below average. Toilets very clean but unfortunately have to use keys at all times. Playground very scarce.

This would have to be the worst place I have ever stayed at! Payed over $3000 for 12 nights in a 3 bedroom cabin. So we arrive after a long drive down from QLD, we check in and start unpacking it was warm so I turned the AC on and it’s faulty dripping water everywhere! I alerted park management and was told it could be fixed while we went out and did our food shopping. Came back to the cabin and was informed the AC couldn’t be fixed after unloading our shopping that we couldn’t fit in our refrigerator as it was missing internal door pieces. So after talking to the park manager/receptionist she said she could move us to another cabin and would refund us one night’s accommodation for the inconvenience. So after repacking the car we moved to another cabin that was not in a good area and located right next to the caravan park main bins! Lovely! So after unpacking ready for bed… The worst mattress I have ever laid on, old mattress with springs digging into you… So four nights in I decide to watch some TV, remote doesn’t work and the buttons on the side of the TV only randomly work. So next day I decided to enquire about the refund of the one nights accommodation and alert the staff about the faulty TV in the cabin… Well as soon as I reminded the female staff member she totally back flipped and accused me of talking down to her when I mearly mentioned the faulty TV and the refund of the one night as put forth by her a few days ago. When I questioned her about the faulty AC in our original cabin she told me that when they clean the rooms they also clean the AC filters (hard to believe) so I checked the filters on the AC in our new cabin and they were chocked with dirt and dust they were disgusting I have now found mold on the curtains in the main bedroom. This place is not clean and fit for purpose! I will never come back! Park manager is rude and I expect to be treated as a customer with respect and not lied to. Travelers beware do not stay here!

Edit to reply below.
I have photos to prove there was mould in the cabin! The TV did not work as you had to give me a new remote control for it to work. And the cabin you moved us to was not brand new and was situated less than 2 meters away from the park main bins. Also when I did alert you about the AC not working in our original cabin you definitely did not spring into action and immediately rectify the situation, I had to come over to the office and follow up with what was going on. I also have photos of everything mentioned in this review! You were stand offish and argumentative when I alerted you to the issues and I’m sorry if I come across as intimidating that was not my intention but you really need to learn customer service and how to have a difficult conversation. You were abrasive and argumentative when I interacted with you pretty poor effort on your part! I am the customer and I was not treated with respect! Yes you also promised me a refund of 1 nights of accommodation that I never received!

I used to live in a caravan park. I thought that was 5 star. This place is bloody brilliant. 100% recommend this place. I am in a basic accommodation. It's is gold great place.

Good big 4 Park Close to everything, alittle boggy on the sites but the staff are happy to accommodate any need

This park is fabulous we arrived in the dark & the lights were turned on & the heater was also on so the cabin was nice and warm. The cabin was absolutely spotlessly clean, electric blankets on all beds (bonus) fresh milk in the fridge, everything u need was there, great facilities awesome staff. Well done to the manager & staff.

Loved it. Perfect weather. Cabin was very clean (im a clean freak) grounds were well kept. Smaller park to others we have stayed at but that was great for us as i felt more comfortable with my kids using there scooters and bikes as i could see them 90% of the time. My brother lives in this area and we are from wollongong so from now on everytime we visit we will stay here for sure. The staff were very friendly and nice

I arrived and said hello to Michael (written on his shirt) who is one of the staff or owners. He ignored me I said what we where looking for he shook his head and walked away angry. It was very odd and the staff where not friendly. They clearly don’t take pleasure in there work.

Our favourite Big 4!
We stayed here last year for the first time after we bought our first caravan and we had the most lovely stay. The park itself is fantastic and their is so much for the kids to do! Ours in particular love the pump track. The pool was super warm so we were all able to go in (I can’t deal with cold water) so it was fantastic!
We’re coming back in a week and we cannot wait.

Beautiful park not to big but great hoilday park especially for the kids. There is a lot for them to do there. Have been there 2 times now and will be going a 3rd hopefully again soon

It's a nice park and was busy when we were there recently. This is our 2nd visit and will possibly be back in the near future. Aimed at children with all the facilities. Our site was good with a concrete block, The site numbers definately need attention as does the leaking spouting near the ladies toilet door. We watched a lady drive around and around as she couldn't identify her site, so we helped her. Will be intetesting to see if the site identification gets some attention before our next visit. Cheers, merry Xmas to all,

This is a great place, staff on the ball.
Amenities clean, generally well behaved clientele, children loved the Tennis/Basketball court, swimming pool, jumping pillow, flying fox line.

Great place for a holiday with the family. Clean cabins. Loved being able to have our own fire pit.

Great Caravan Park with everything & more for the kids. They had a blast! Facilities all fairly new. Cabin was very clean. Thanks for the stay

Was nice. Super clean bathrooms. Only complaint was that the pitch markings have all rubed off. Good luck finding your spot

We had a very comfortable stay at this holiday park. We stayed in a three bedroom cabin. It didn't seem new but has either been updated or kept really well. Kitchen and bathroom had everything we needed. The park is really quite small and we felt a little bit boxed in. But there were a few fun things we could do. The scooter track and peddle bikes were fun. We were hoping for a better games room and playground though.

Nice place. Only faults were that the main bathroom sink was blocked and the kitchen tap wasn't firmly attached to the sink. Other than that, was a lovely cabin with plenty of room