Big Al's Pizza - Carrum Downs

The best customer service ever. The man/owner was accommodating us with big orders and helped us delivered. One of the best pizza store in carrum down.
Thanks guy keep up the good work

Ordered the Veg D'lite pizza with a thin crust- it was piping hot and fantastic!
5 stars! Totally worth every penny!

Zero stars for service. Thought I’d go direct and order online for delivery and they completely messed up my order with the delivery driver, where he didn’t know what house to go to and was floundering about God knows where calling me to come outside, then when I go out he wasn’t there. I call him back and tell him my address and he says he’s on his way. I stand in the freezing cold for 10 minutes waiting but still no show. I call the business and speak to who I presume was the manager, and all I get is “I’ll call him to ask where he is” then hangs up on me. Then he made an innocent worker call to tell me my food was on the way. That’s it. No apologies for their mistake or inconvenience or anything. Disgusting customer service. Never coming back.

Got not what I ordered! The food was cold! The pasta had no sauce whatsoever when I asked for extra sauce, asked for no bacon got 3x more bacon then ever!
NOT RECOMMENDED!

These guys are amazing. Friendly service and great prices. Great pizza too. Give then a go.

Big Al's was recommended to me by a freind and i wasn't dissapointed! Lovely pizza with really fresh ingredients, and one of the best lasagna dishes i have ever had as takeaway. Delivery was prompt and the driver freindly. Not cheap but you get what you pay for. Now my go to pasta shop no doubt.

Honestly one of the best spots in the South East suburbs, it's my go to every time I'm craving a pizza, which is a lot, if you love pizza like i do then youv gotta check them out!

I ordered a Ceasar salad last night from here to be delivered and i was glad i did coz it was BLOODY BEAUTIFUL.
It was the best ceaser salad ive ever had.
Plenty of bacon through it and plenty of ceaser salad sauce throughout the hole lot and it was nice and fresh and a perfect size serving.
So if your after a ceaser salad get it from here you will be bloody glad you did like i was.
Ill be back for another one believe me.

We have had there pizzas many times, always good, although slightly expensive.
They made a mistake on a delivery today, I gave them a quick call and they had a new pizza out here within 20min. Absolutely fantastic service!

They make the best salad and pasta here. I will be ordering from here again for sure for the pasta. Absolutely smashing!

Customer service is very poor. Ordered online and went down for the time their 'live' timer is on for. Got told 8 mins till it will be ready, stood there for 25 mins before going back up and they grabbed off the top of the oven. It was cold by the time I actually go it somehow.
Either the person didn't look up on top of the oven or my name didn't get called out.
Been coming here for years but don't think I'll be coming back.

NO HYGIENE!
Very disappointing as pizzas taste nice however multiple times of incorrect orders without much apology later
Wednesday 19th April we had picked up part of incorrect order, medium gluten free was given to us and noticed when we got home, so we returned it to wait for correct to be made while others at home were getting cold.
The interesting part of it all is that when we returned the wrong pizza it was given to the waiting driver to send off.
Correct customer would have received a cold pizza that had been incorrectly delivered prior so where is the quality control? Not that we did anything to the pizza but no more pizza from here for me unless ALL STAFF involved is replaced. No excuses for this, where is the hygiene?

Absolutely amazing service and food was delicious! We pre-ordered for our sons birthday and the delivery driver was right on time. The jumbo pizzas were a massive hit. Thanks again:)

Delicious pizzas and amazing chips! Super friendly staff! They also have vegan cheese on request!

Non-sense & unprofessional staff even they don’t know how to call someone who has waiting there orders

Just had a pizza, delicious! Thoroughly recommend big als pizza. The service was great the food better, with quick delivery by courteous driver

Delivered at exact time requested. 16 pizzas all as ordered - owner is new - offered Vegan cheese as an option for one person- top job - excellent value and taste

Great service and friendly new owner. We’ve been regulars for a long time, good to see the quality of pizzas getting better here! Definitely recommend.

Big Al's
carrum downs are the best pizza and fish and chips shop i have ever been to from placing order to eating the food it is always very fresh food very well cooked and taste beautiful and above board from the time i place my order to the the time I get my food and eat it is always 100% plus you just can't beat this shop you can't go past this store you can't get past it so if you want top quality food that tastes so beautiful Do you self a favour and get some food from this shop and you will understand why i say what i do once you order and eat there food.

My Wife got food poisoning after she ate meat pizza from Big ALs. I hope you make sure that you prepare uncontaminated food! It's all done but i make it sure that the others don't experience what my wife had to deal with. We end up calling ambulance!