Beckleys Transport & Logistics / JR FREIGHT SERVICE

WORST CUSTOMER SERVICE I'VE EXPERIENCED. I Suggest giving them a very big bypass when considering a courier. I had been told my purchases from another company would be collected Monday and delivered. I was expecting delivery no later then Wednesday. I advised both companies (sender and delivery) there
was no forklift multiple times and had to be unpacked by hand and stacked at my garage door. This company (JR FREIGHT) rang and I spoke to Maddison on more than one occasion as well as correspondence by email to Nicole). Maddison on all occasions very professional and nice thank you. I had also advised sender of
delay in them bringing (which cost me alot of money as my stock was required before Thursday to be taken to large event early Friday morning to be sold). My worker wasn't available on Friday to help unload as working away, my partner was at an appointment
and I was unable to lift any heavy items which was advised to both companies as courtesy. I waited all day for delivery. (NO time frame given) The rudest old grey haired man was sent. He refused to unload by hand. My driveway is steep but I take many deliveries per week from competent companies that back trucks doen and unload and do so happily and without problem or stress. He had no customer skills at all. He should be sacked instantly for the treatment I recieved. I WAS VERY UPSET AS LATE FOR MEDICAL APPOINTMENT. HE drove off without delivery and caused me unnecessary stress and many unnecessaryphone calls to his company and sender. I paid good money for this delivery (which took a long period of time to be delivered). This has never occurred before the sender is always very efficient and sadly on this occasion they chose the wrong courier company to deliver. I cannot understand WHY a delivery person would be sent to deliver if incapable of UNLOADING he was well past his use by date and lazy if unable to do so. WHAT A GIANT WASTE OF MY TIME AND MONEY SPENT TO DRIVE THIS DISTANCE AND REFUSE UNLOADING. I would mark your company MINUS 100 if I could. Most unprofessional company ever dealt with. Please ensure NO other business has to incur what I have this week. I have been in business over 25 years and have now seen it all a freight company that doesn't deliver?

Great service and company to deal with, The staff are all friendly do above what’s expected to get the delivery’s done.

Excellent staff. Efficient freight delivery. Couldn’t have asked for any better service. Will definitely use them again. Thank you JR Freight.

Fantastic service and great people. Very accommodating and great communication.
Would highly recommend

I had the Beckley boys move us from Herne Hill to Highton in Geelong. I know them and know how careful and professional they are, so was a no brainer to use them. All went to plan, so they earned themselves a beer afterwards. Hope you enjoy it fellas.