Beauty genesis - Epping North

Hands down the most unprofessional, money hungry nail salon I have been too. We made an appointment for 2.30, didn’t get seated till 3pm and left at 4.30, even though they probably spent 20mins each on my mum and me cause they kept running of to service other customers.

There was no space left in the shop to even stand but they continued to take more clients. $160 for my mother and I to get buff and polish only shellac nail polish and spa pedicure. I had my feet in cold water for 25 mins before they even got to me, rushed the entire process, didn’t cut my nails, even the top coat started to peel off my toe nails while I waited for my mum.

My mum who is 78 and has arthritis and is handicapped was being yelled at, told to hurry up to the chair to get her nails done, then the lady kept pulling her hands and pushing my mums fingers down even though I am telling her my mum has arthritis. Instead of moving the machine they use for shellac they kept trying to forcefully turn her hands to fit in the machine. There was no pampering what so ever, it was like a production line. They kept speaking in their own language and didn’t acknowledge the customer at all. They really don’t care about coming across rude cause hey people will keep going.

Don’t take on more customers just to make money then rush them out of there without offering them the service they are paying really good money for. I would suggest the centre opens up a second nail salon to offer some competition and quality. These women are here just to take peoples money. I’m am disgusted and will never go back. Because there is no competition this behaviour and poor service will continue unfortunately.