Baycity Dermatology Geelong

My daughter and I attended an appointment to see Dr Joshua Elakis for a skin condition, a doctor who we had never met before this appointment. Dr Joshua Elakis asked my shy 7 year old daughter to lift her top to show her stomach and when she hesitated (because she was nervous), he asked me “is she always this defiant? ” and then more shockingly, “has she been abused before? ” I was absolutely stunned by this question which left me angry and in tears. We had been in this doctors presence about 2 minutes, he had taken no time to build any rapport with my daughter to make her feel comfortable and instead of re-assuring her he called her defiant and asked about child abuse! Dr Elakis then tells me that clearly no examination was happening and to come back in a few months. This doctor has zero bedside manner and I find it hard to believe he has any experience treating children or dealing with any patients at all considering this type of reprehensible behaviour. How arrogant and rude can a health professional be to make such unfounded, groundless and offensive comments just because he is too lazy to make a child feel at ease? I have never ever experienced anything like this before; my family and I have seen the best allied health specialists in their field (in Melbourne, before our move to Greater Geelong) when required and never once have I experienced such unprofessional and offensive behaviour. I made a complaint to the clinic following this awful experience which resulted in a phone call apology from this rude man so that, presumably, I didn’t take it any further. I certainly hope that this joke of a practitioner was disciplined or at least educated on how not to interact with patients as a result. I have never made a complaint before nor been so inclined to leave negative (or any) feedback. I most definitely do not recommend taking your child to see this man. Whilst this happened some time ago now, this experience has instilled in my daughter a fear of seeing any doctor and it makes me feel so angry as their are so many caring, friendly practitioners out there that are fabulous with children. Dr Elakis is not one of them.

Don't bother, apparently booked out for over 12 months. Told to go back to GP and get a referral for someone in Melbourne. There's better ways to deliver this information, the receptionist was extremely rude.

Receptionist is not very friendly. I feel like talking to an authority when making an appointment

Dr Mark is so knowledgeable and was very thorougher in his consultation. He made me feel very comfortable. The receptionist is also so lovely and helpful. Not too sure how they could get bad reviews. I think people don’t take the time to write good reviews these days. Thanks team!

I have recently bought my father in-law in for an appointment, I would just like to thank the staff on reception for looking after him and making sure he knew what was happening, as he can get a little confused especially in these times with COVID. Thank you

$160 for a 10 minute appointment! That's around $950 an hour.the doctors were ok and seemed to be pretty knowledgeable, but not very much time is spent talking to them for $160.
I was going in each day for 3 days with my son who had uv treatment and waiting in the waiting room for him (5 min max). And then today after I was seated in there the nurse comes in and asks me to wait outside. Extremely rude behaviour, they should have said this from the start if a parent cant wait for their son in the waiting room. Need some consistency and less rude behaviour. Made me feel like a dog told to go outside I was dressed nicely too, uneal. Some of the rudest treatment I've ever witnessed, I used to work in a health center and people got sacked for lesser things then this. All this after a 200$ appointment with specialist, what a joke. I would have talked to this woman if I wasn't with my son at the time.

Good service and quality care. Thank you Dr Mark Cicchello. I also noticed how the staff at your clinic are remarkably warm and patient in attending 'Over Anxious' patients.

Very professional staff, I would recommend Dr Mark Cicello to anyone who is having skin care problems as he is very knowledgeable and caring. Although, waiting times can be quite long and it is quite expensive.

Dr Daniel saw my Dad and he was very nice, professional and knowledgeable. He was able to take the time to explain the skin conditions and possible treatments and also make sure it was explained in a clear and concise manner which could be understood by a non-medical professional.
Very nice and friendly!
Would highly recommend!