Australian Defence Apparel
Address | 1 Equator Rd, Thomastown VIC, Australia | ||||||||||
Phone | +61 3 9353 4555 | ||||||||||
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Website | ada.com.au | ||||||||||
Categories | Uniform Store | ||||||||||
Rating | 1.5 6 reviews | ||||||||||
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Australian Defence Apparel reviews
6Unable to try on work shirts before ordering. Ordered 3x size 8's, on arrival found they were too small, unable to fit over shoulders on removal. Went through the strict return process, called company, explained issue, given return code, filled out return form and reposted. New package finally arrived, immediately put on and wore to work. Unable to remove shirt, had been resent 3x size 8's. Company refusing to replace the worn shirt with the size I ordered despite being required to by Consumer Law. No apology for error. 3 emails 2 phone calls later manager pretended to not understand the issue.
Unfortunately NSW Health uses this company exclusively, I have yet to meet one person who has received a correctly fitting uniform with their first order, despite the numerous measurements you have to supply. Which means you have to send everything back and wait for them to receive it then resend the hopefully correct size uniform to you. If your measurements change and you update them, they will still send you the same size uniform. Which you will have to call them to return, they will have to wait to receive it and then eventually send you hopefully the right size. In a number of calls to them to let them know the uniform doesn't fit, I have had to deal with some rude staff as also mentioned in previous reviews. Unfortunately I don't have a choice to use another company.
Bit of a misnomer the name "Australian Defence Apparel"
Disgusting company. Un Australian
Double charged me and took weeks to refund my money. Too scared to buy anything from them now.
Extremely rude staff. Very slow delivery of uniforms. Avoid this company.