Austin Repatriation

Lots of parking available, very nice crew, huge area to cover on foot though, get your walking shoes ready!

They performed an optional add-on procedure to my surgery without my consent. Told me I'd have a chance to chat to the surgeon prior to going into theatre, which didn't happen til I was on the table getting prepped for anaesthetic, and only because I insisted on bringing it up. The whole thing felt rushed, I was the first patient of the day and it was like they just wanted to get things rolling. The follow up appointment to discuss results was handed to me whilst recovering from anaesthetic and no option to change it, even though I said I wasn't available. The rebooking website is an automated joke that just re-books a mystery date several weeks into the future without an option to select anything that suits, so you just have to cancel again and again and get another lucky-dip date emailed to you the following day. The phone line alternative has a 1.5hr wait time every day, which isn't feasible for anyone to access while working full time. A two week follow up has pushed out to two months. The prep guide leading up to the surgery was really lacking as well, and I found out later that someone was supposed to talk me through it in detail, which they didn't, they just emailed me the document. I compared it with a guide from another hospital and it was much more informative. The whole experience has been really poor, I don't even know what happened on the table other than they didn't find anything bad, just sent home with an appointment that I couldn't attend, a sorry we can't change it now it's already in the system, and a phone number to try and re-book. I've put all this in their post op feedback survey but haven't had anyone get in touch.

My Mum has always been treated with respect after a fall landed her in hospital since mums day 2023

This experience with my daughter getting her ACL surgery has been the most pleasant procedure. From the nurse, doctors, surgeons, the orderly's, cleanings and just overall staff have been amazing. Thank you all

I have just bought my mum back from this hospital, and both of us cannot get over how lovely every single staff member, every nurse, and every doctor that we encountered was. Mum got fantastic care in every sense of the word.

Staff are absolutely incredible at this hospital, forever grateful for the level of care I received.

Pretty switched on, but didn't send me or my GP a 'report'
either way leaves Box Hill wanting

Can’t trust to even send the result to requested doctor, sure they don’t have any issue billing Medicare

I could not have been better looked after whilst I was spending some time in Ward 10 especially the nurses both day and night shifts.

The nurses here provided absolutley amazing care for me during my stay here. After doing septoplasty, the doctors and nurses constantly checked up on me and i was provided with amazing advice and help post surgery. A big thank you to all the staff here, especcially Winny, who was extremely helpful and done a great job looking after me here. Thank you so much to all the staff for their hardwork.

I had a doctor who was super sensitive and attentive regarding my weight loss surgery. I am post op 4 years, he asked how my excess skin was impacting me and my mental health. First time I felt listened too, keep up the great work. It didn't go unnoticed.

Had a total hip replacement. I couldn't have asked for better staff and theatre staff. All caring and only to willing to help. Thank you 2nd floor staff.

The team here are absolutely incredible from start to finish for my day surgery the team have been BLOODY unreal. So caring and kind. The health care workers are just incredible

Had my vaccinations here, on the last day the vax clinic was open, everyone was really, really nice and made the experience very pleasant:)

Lots of parking available, very nice crew, huge area to cover on foot though, get your waking shoes ready!

Had the Covid booster here. The process was really quick (less than 15 mins) and the staff we’re fried and professional

GET TESTED, GET VACCINATED ASAP! This is a VERY long review, with a lot of detail for people who are concerned about what happens when you line up for your COVID Vaccine shot. I visited here for my first Covid Vaccine shot. Surrounding streets are time limited and paid parking ONLY! I was pleasantly surprised that there is actually parking available ONSITE, for at least 100-150 cars, at no charge and unlimited time, which is extremely unusual for a hospital. Only confusion was that entry to the Austin Repat was for COVID testing AND COVID Vaccine at the same entrance and the entrance is off a very busy road so it was hard to read the explanatory signs as you drive past. Single entrance queue inside splits in 2, turn one way for COVID testing, turn another for COVID vaccine. Once you are in, signs are clear and easy to read and there are frequent staff who direct you and can answer questions. During my visit I interacted with at least 20 different people. Kudos to staff! Every person was knowledgeable, friendly and professional. Once I drove through to the vaccination area at the back of the hospital, there were plenty of car parking spots on a weekday afternoon. A friendly young man directed me on which way to walk, about 200metres and assistance was available for people with limited mobility. Lots of big, bright, flourescent pink signs directing which way to go. There were at least 100 or more people ahead of me, and the queue moved slowly. Bring a folding chair! Staff were available for questions and despite the tension and impatience were unfailingly friendly, professional and smiling. If anyone needed assistance, water, chair, toilet etc, they were quick to help. Waiting area queue was under cover. You need to have you Medicare card, photo ID, (Passport, Drivers licence etc.). Your details are taken and confirmed MULTIPLE times, so have your IDs available. After inoculation, in a private booth, which took around 10 minutes to answer interview questions, ID, (again!), the actual injection (in your UPPER SHOULDER), and post injection information, you go to a waiting area where you sit and wait for 15 minutes to monitor for adverse reactions. After you are OK'd to go, I recommend staying and making a booking for your 2nd jab in 12 weeks. I had to wait for another 15 minutes in another queue inside, or you can do it online. This way I had a definite confirmed booking at MY preferred date that I could discuss with the person in front of me. People who I was waiting with who had "pre-booked" via a phone booking, (the ONLY way a booking can be made) said they spent several days glued to their phones, trying to get through and then about 45 minutes to an hour waiting to get in. I'm guessing IF you have a prebooking, you'll be in and out in 1.5 to 2 hours, plus the time wasted on the phone trying to book, which seemed to be at least 5- 8 hours or more. I TRIED to pre-book, and after 2 hours decided to just roll up and see how it went as I had an afternoon free. Overall, apart from the time used up, in my case, about 4 hours from drive in to drive out, the overall experience was positive and (relatively) painless. PLEASE GET VACCINATED ASAP AND GET TESTED IF REQUIRED! It's the only way we can get through to the other side of this pandemic and get back to a relatively normal life again!

Went in for a COVID booster and experienced very poor service. More concerned with ego than supporting a patient’s request. Some need to educate themselves on IM injection and remember their primary objective is to provide healthCARE.

I met staff which feel like a kings, totally don't care about customer. Not follow the schedule, do not worry about your situation. You are just a business item. I have a hope that I am so unlucky person and believe there are many good workers. Well, good luck to find them!

Horrible service. These guys lost my BOTH my vaccination records and it's been over a month and I am still without an immunisation certificate. Same has happened with two of my friends as well.

When calling the hospital to request for some sort of proof of vaccine so I can go places the person who answered the phone actually had the audacity to say 'I'm going to stop you right there we are not able to help you'. I called them twice and was met with the same rude response from two different members of staff.

What caliber of hospital is this?