Aus Lock & Safe Company

Thank you Simon & David for the great help & assistance.
Genuine price, great customer service. Definitely to go for your keys cut, lock, safe and many more services provided by them?

We are really pleased with such a quick service. The locksmith was professional. I’m very happy with the service now.

HIGHLY RECOMMEND!
The staff at Aus Lock & Safe are true professionals that pride themselves on high quality products and even higher customer service. Simon answered the thousand questions I asked with patience and clarity, offering sound advice. One of the best customer service experiences I have had and will definitely be returning to Aus Lock & Safe.

Where do I start with this amazing company. Have been with them for over 10 years and there's a reason why we keep coming back.

Their level of service is unmatched and they have such a great culture from Jim in sales to Simon for installs.

My recent experience with Auslock's was that of an emotional one. A few delays involved but Jim was ever so patient, making sure we were looked after and stress free.

I cant thank you guys enough for everything. I'm glad you got that hug from Simon haha

Keep being awesome and please take good care of Jim and Simon and they are rare and hard to come by

Love your biggest fan!

As recent customers of Aus Lock we were extremely happy with the customer service provided by Simon and his team. Simon was professional and he displayed a friendly manner towards us. He took the time to answer our many questions.
He demonstrated a thorough understanding of the various options available and he was able to guide us towards the product that would most suit our needs.
His knowledge and his advice were contributing factors in us making our final decision.
We would not hesitate to recommend Aus Lock to other prospective buyers for their excellent service and high-quality products.
Thanks so much!

Thanks Jim for an immediate quote and organising the product to exact details within a short time frame. Simon's installation was superb - very smooth, timely and professional from start to finish. You have given us complete confidence and the ability to recommend you to anyone we know as satisfaction is guaranteed. Thanks very much you guys, you're the best!

Quick and helpful service - Simon was very efficient at coming out and securing our buildings after a break in and also appreciated follow up service from both Simon and Hayden

I have been using Aus Lock for years and have always been treated with respect and professionalism. All my queries and dumb questions answered completely, giving me a full comprehension of the repair or replacement of items. My employers also only use Aus Lock for their security needs.
I recommend them to everyone.

We had Simon come on an after hours job. Simon showed a high level of professionalism and expertise to help us. Simon also came within a very reasonable timeframe from when we first made the call. Highly recommend to anyone in the Western Metro suburbs of Melbourne.

Impressive customer service. Hayden provided a quote over the phone to change the locks on the house I bought and just moved into. Excellent attention to detail, knowledgable and provided options I hadn't considered. The job was booked and Simon came out to complete the work. Again very professional, friendly and easy company to deal with, I will definately use this company again. Thanks, Paulette

Fast service, great pricing, very professional during home visit. Hayden provided detailed information before the site visit so there were no surprises, we knew exactly what the job would cost in advance.

Hayden and Caleb were very helpful with my problem of a failed security door lock tumbler. Phone advice was excellent and they were able to repin the new tumbler while I waited. Further support was given by phone to step me through fitting the lock to the door. Amazing service. I'd give them 10 stars if I could.

Highly recommend this company. Phoned and said they would arrive within an hour but turned up half hour early, great service. Simon the technician took the time to explain what the problem was and in a short time had repaired our lock. Simon was very professional.

Very poor communication about delivery dates and times. Between this company, the supplier, the freight broker and the the actual delivery company I tried for two weeks to get some notice to be present for delivery. The ‘best they could do’ was a 15 minute heads up from the driver. Leaving me in a position where I had to leave work and lift the safe by myself or risk further charges.
So frustrating. Do yourself a favour and steer clear.

Simon from Aus Lock and Safe Company was nothing but helpful straight from the start! He gave me a quick quote and advice over the phone about changing locks for a established house I had purchased, and was able to come out and change my locks the very next day. He was very professional, accommodating and honest, and made it even easier for myself by recommending a master key. I definitely recommend Aus Lock & Safe company and will be using them in the future, as do my family.

Did everything online and it was very easy and quick. Friendly staff - when it was delivered the delivery person was very good and polite and explained everything in detail. It was a great service. I would recommend this company to anyone.

I recently purchased a safe from Aus Lock and upon delivery found that I had made a mistake with the unit I chose.
I could not speak highly enough of Aus Lock's quick response and willingness to assist me in fixing my problem and making sure I ended up with the best safe for my needs. Product and service both 10/10

Aus Lock were amazing. The speed and professionalism of the team, especially in this time of uncertainty was just what we needed. Definitely recommend using them for your physical security needs!

Excellent quality service at exceptional value. Can't rate this company highly enough. Thanks Aus Lock!

I have found Jason and the Aus Lock and Safe crew to be exceptional in their customer service and quality work. Nothing was too much with any aspect of their service, including a home visit to service a malfunctioning safe. Couldn't recommend more strongly