Attic Group: Melbourne Office and Showroom

We are so thrilled with our new attic storage. The whole team at the office - Christoph, Mark and Neo were so helpful. The installers Joe and Tim were efficient and got the job completed quickly. Wish we had have done it sooner! Thank you all so much!

Absolutely fantastic service! The team transformed our unused roof space into a huge dust free area for storage in only 4 days. Rapt with the result. Kids are now using it as a kids retreat as well. Professional, speedy, did exactly what they said they’d do. Definitely recommend them to anyone looking to convert roof space.

The attic conversion solved all our storage needs, it makes our house feel so much bigger.

The team were super quick and the result is amazing!

I cannot recommend The Attic Group enough.they did a fantastic job for us.so happy.thank you Jody and Leigh

Attic Group and Luke our installer were simply brilliant. Luke was friendly, efficient and always cleaned up at the end of each day. He produced an amazing space, which as a family of 5, will be a total game changer!
Highly recommend Attic Group.

The installer, Luke, is a lovely young man. He is polite, cleans up and seems proud of what he does. Tibet and his crew are quick, friendly and well mannered. I would recommend your company with pleasure. Thank you.

Great product and definitely glad we put in an attic ladder, so great to have all that space in the garage back

The finished works were excellently finished, very happy how it was completed and left cleaned up and tidy, highly recommend

I’m sitting in my new dust proof storage attic and just admiring the work of Radu. What a fantastic job done by this man and his colleagues. The attic group were fantastic from start to finish. The job was quoted quickly. Jodie in the office was communicative. We had a minor delay but it was dealt with and communicated to me. Once the installation began it took exactly the amount of time specified and everything was tidied up afterwards. The price was fair for hot fiddly work and it has changed our storage lives. Living in a little upstairs apartment and beholden to storage companies jacking their prices up each year no more. The camping gear, the suitcases, the eskies (yes plural) the Christmas decorations, those cords you think you’ll still need (at least my partner assured me we do) up you go into the roof and be gone. Thank you attic group. Great job, great service.

Back office people tend to be just as disorganised/ uninformed / unskilled as the guys on the ground. Will not bother again.

Had 2 skylights installed a few years ago and had nothing but problems ever since. Rubbish installations that leak and fall apart. Had one of their terrible lights removed and replaced with an LED skylight instead by a real tradesperson. Avoid this company.

Poor performance from this company. I began this project many months ago, so long I can’t remember the month! I was originally quoted for a basic euro ladder which is a no frills ladder sufficient to do the job i required. The sales rep took measurements and told me there would be a 6 week wait before the tradies could get to the job. Due to lockdowns blah blah, I was understanding and said no worries but about a week out from the job being carried out, the office requested a deposit via email. I responded promptly stating i had a cash deposit and that they would send someone around to collect the deposit. The sales person arrived to collect and I asked him to sign something I had printed off as reference that the Attic Company had received cash. I would have thought there would have been an invoice as such provided by them but no. While the salesperson was at my house we spoke about the job and i asked if the ladder and measurements were correct as i had seen the specs online and put a laser measure floor to ceiling, I was assured all was correct and he left without properly revisiting the check measure. When the date came Traddie 1 arrived and got to work with purpose and after a full day he was cursing that the ladder didn’t reach the ground. He made some calls and also spoke to the salesperson to make adjustments and/or replacements. Traddie 1 left disappointed he couldn’t finish the job and apologised. I felt for the guy.
The sales person called me with a solution in replacing the euro with another ladder but that was going to cost me another $800 which I refused to pay. A couple of days passed and a solution was to be a metal ladder which would reach the ground and let me know Traddie 2 would come to make adjustments, cut a bigger hole in the ceiling etc.
About a week later he came and got to work realising the ladder didn’t sit right and had split plastic stopper ends which were taped up with blue electrical tape to stay on. Traddie 2 spoke to Traddie 3 to order another set and organise with me to make a time where he could fit, fix and paint. I still didn’t have a finished project and by this time the inconvenience of making available time slots was becoming an issue. About 2 weeks later Traddie 3 arrived to paint and fix the rough job (btw I was told it was the customers responsibility to paint not the Attic Group's). Traddie 3 didn’t have the replacement stoppers with him so he would have to return to replace those and give a second coat. When he was complete, we offered the cash balance ready with another print out we had provided hoping that would be the end but he refused to take the cash and asked us to contact the office to close the job. At this point i had had enough and decided I’d wait for the office to contact me which came 3 weeks later as an email to pay the balance via BSB/ACC! This told me that there was a complete lack of communication which massively tarnished the professionalism of the company. I responded it was cash and that the salesperson would have to come and collect it just like the deposit. 4.5 weeks later i was contacted for the collect and the sales person came to get the money to which we asked him to sign for again.
Now, apart from the error in the measurements, the Traddies were all great, nice polite people wanting to please me, the customer. I can’t fault the traddie’s manner and they too were unhappy they couldn’t give me the resolutions I was requiring.
The mismanagement and poor communication to the point where there is no proper system for cash payment and 6 separate visits to complete the job, shows great incompetence by the Attic Group. If I had to do this again Id probably source the ladder and engage a builder/maintenance person myself. This company could be much better with a brush up in systems as their products are good but I think they are lucky that there isn’t a huge amount of competition in the work they do.

Had Attic group out to install a skylight, tradie was friendly on the day of the installation.though then had water/leaking issues from badly cut roof tiles. Attic Group were too busy to fix so then had to get a third party to repair (which they reimbursed). Though we have since had continual water leakage issues (though as hadn't rained much wasn't noticed long after installation). Have spent a fortune on roofers to try and fix/repair the tiles and then painters to keep fixing the water damage done to our (new) ceiling!

Then recently after going into the roof, noticed that the installer left all the rubbish in our roof! Also installer damaged our gas heating ducts (without telling us!).

DONT USE THEM! We found another installer for a second skylight who were fantastic and did a great job (no leaks) and removed all the rubbish.

DO NOT USE THEM!
From quoting, to installation and finish, it almost took 1 year!
Waited about 5 months for a quote, attic ladder installed 1 month later (Terrible job as they cut a hole too big and needed a plasterer to patch up)
The job was incomplete and they had the audacity to threat us with legal action until we made full payment (WE DO NOT HAVE TO PAY YOU UNTIL THE WHOLE JOB IS COMPLETE AS STATED ON THE QUOTE)
Then proceeded to wait another 5 months for the architraves to be fitted!
Most unprofessional form of communication I have ever come across.

Amazing place with amazing craftsmen, highly recommend using Attic Group to discover the space you didn't know you had.

HAD AN ATTIC DUST-PROOF STORAGE DONE BY THE ATTIC GROUP AND WAS THE BEST PURCHASE I'VE MADE, HAVE SO MUCH SPACE AND EXTRA ROOM TO PUT MY STORAGE AWAY,
GREAT CUSTOMER SERVICE!

The knucklehead that just rang me sounded like he was half asleep, maybe his name was Josh but couldn't understand his mumbling. Tells me they are booked out until after Christmas for quotes but couldn't tell me when they were returning after the Christmas break. So how am I supposed to know what date to book in. Then after all that he tells me that looking at my enquiry they don't actually service my area. Wouldn't you check this before ringing. Must be the bosses son, only way I can think of how this fella has a job. Attic Group you owe me a minute of my life back. HAHAHAHA!

Good install of ladder and flooring.
However, collar ties were removed from our house!
Proceed with caution.

Very professional, great price, very skilled tradesman. We wanted to convert the loft in our a frame house to a plywood dust free area. Our house was built a long time ago so we had to upgrade the mains, redirect ducts and vents and even when we needed some last minute changes to be made the tradesman were very helpful and gave us some great advice and put us in touch with very skillful electricians, airconditioning specialist and plastered. Despite some challenges (COVID, timber shortage) everything was done within time and budget. Now we have almost 30m2 of additional storage and workspace upstairs and I would highly recommend Attic Group to anyone looking to do the same.

I had a attic installed with plywood lined walls.

The good: The tradesmen were professional and courteous for the majority of the job. As the company was very busy, I was forewarned of schedule issues.

The bad:
- In my opinion the quality is average at best due to the thin material used on the walls (4mm plywood). Due to a lack of wood installed behind the plywood a constant wave effect can be seen along the wood work (see picture). Even after having a painted fill the gaps and paint over the plywood it's still quite noticeable.

- No cover was placed over the wooden stairs after installation. Due to this and the amount of foot traffic from tradesmen it looks quite beat up (see picture).

- One of the tradesmen who came to install fittings did a terrible job on the blinds (see picture). He also kindly left behind some drill bits and mess.

- Damage to utilities such as alarm system and door bell took a significant time to rectify completely.

Not a great experience and not a bad experience. Would I use again? No. I would use a smaller company.