Aquastyle Swim School

We were with Aquastyle for 3 years before it was taken over by BlueFit Swimming. We were incredibly happy with all aspects of the centre - friendly customer service and most importantly my children's swimming skills progressed so much in that time.
Now, as BlueFit Swimming, I have never been more disappointed with a service in all my time. Classes have gone backwards, the kids are doing things they were doing almost 2 years ago and they're not learning new skills. You can no longer call the centre to notify them of your absence, to rebook a make up class or simply speak to someone (they have a call centre with staff that don't answer and when they call you back the next day, they're rude).
Fantastic family friendly swim school turned money hungry corporate organisation. Do not waste your time and money with this place.

Worst service! The most horrible operation staff “Supervisor” These people have no logic and no care for parents what’s so ever. It’s purely just a business, they don’t listen to reason.
BlueFit swimming has the worst policy in policy history.
My son woke up unwell on Saturday morning unable to attend his 9: 30am class. This was the first time he’d been unwell since this app was introduced. The app is not user friendly, I was trying to figure out how to mark him as absent though it was not straight forward. I tried calling though no one answers before 8: 30. I eventually figured out how to mark him as absent (which was designed to be hard on purpose) though the status wasn’t approved because I wasn’t marking him absent within a 2 hour window even though I had been trying since 7: 30am. What a stupid policy! How are you meant to predict an illness. This policy would make sense for later classes and evening but not for morning classes. When I called to sort this out I was basically told bad luck it’s their policy and there’s nothing they will do, I have lost that class. I asked for a manger to contact me but never received a call. You never hear back from anyone. I was trying to mark him as early as I learned my son was sick but I physically couldn’t!
Furthermore my son has 4 makeup classes which is equivalent to a months payment. They won’t suspend payment for us to catch up on classes like many other sporting memberships do for us but they are happy to make life incredibly hard with their impossible process of going onto waitlist for makeup classes. I’ve had makeup classes for 6 months that still haven’t been booked due to their ridiculous process. Stay away! They are happy to hound you to log in and take your direct debit but don’t offer any compassion or understanding of valid circumstances.

I had the best experience with the Aquastyle business for years but since Bluefit bought the business the service went downhill from there. Now I'm considering taking my children to a different swimming school. I cannot recommend enrol your children here you will be disappointed. There is no one to talk to, the phone line they have never replys, and is almost impossible to book a make up lesson. They don't reply to your emails.

Since the new owners from Aquastyle to Bluefit they have cut staffing. You can't speak to anyone on the telephone or return voicemail calls. Would have given a 4 out of 5 if the swim school had a family change room. We have noticed this and we are fairly new to joining this school. To the new owners- you need to put your staff back on instead of thinking about your pocket. Service is gone and so will customers.

Highly recommend Aquastyle. Both my kids have learnt so much and proving to be such strong swimmers.

Very bad experience. Cancel the membership and missed out one session. Spoke with Rohnda and she refuse to do make up session. When you are there they try to be sugar quoted. But when you leave it for some reason they will show you their real colour. Please do not join there.

Amazing swimming school, the teachers are doing an amazing job!
My girl love this place. It’s amazing to watch how the teachers do wonders on these young kids.
The place is on avarege price and is good you can have a make up lesson if you call as sick or you cant to go thank you for it.

Need a renovation a restoroom but a part it the pool is good and the Team are amazing

All three of my kids have been swimming at Aquastyle since they were babies. I love that there’s consistent feedback from supervising staff about the progress of your little swimmers, realistic suggestions about how to improve and how staff encourage a love for swimming by making connections with each child. We love swimming at Aquastyle!